ABSTRACT
This work is carried out
to identify and discuss the need for a computer system in hotel business
billing system.
A hotel business is a
hospitality industry which caters for both leisure and well being of its guest.
The duties of hotels are to offer accommodation to their guest and to render
services to them. These services are usually personal.
The focus on this topic
is to introduce computer in the allocation of rooms and billing system of a
hotel. The result of this project is aimed at eliminating the tedious work
which is associated with the making reservations and keeping account in hotel.
It will also save storage system for guest who have stayed in the hotel before.
TABLE OF CONTENTS
CHAPTER ONE
1.0 Background of
the study
1.1
Introduction
1.2
Statement of problem
1.3
Purpose of study
1.4
Objective of study
1.5
Scope of the problem
1.6
Definition of terms
CHAPTER TWO
2.o LITERATURE
REVIEW
CHAPTER THREE
3.0
OVERVIEW OF THE EXISTING SYSTEM
3.1 Description
analysis of the existing system
3.2 Method
of data collect
3.2.1 Interview
method
3.2.2 References
to written text
3.4 Process
analysis
3.5 Out
analysis
3.6 Problem
of the existing system
3.7 Justification
for the new system.
CHAPTER FIVE
5.0 IMPLEMENTATION
5.1 Program
design
5.2 Program
flowchart
5.3 Pseudo
code
5.4 Source
listing
5.5 Test
Run
CHAPTER SIX
6.0 RECOMMENDATION
AND CONCLUSION
CHAPTER SEVEN
REFERENCES
APPENDIX
CHAPTER ONE
INTRODUCTION
Hotel is defined by
British law as a place where a binafide traveller can receive food and shelter,
provided he is in a position to pay and is in a fit condition to be received.
Hence, a hotel provides food and beverages, and lodging to travellers on payment.
In turn, it has the right to refuse a traveller is drunk, disorderly, unkempt
or is not in a position to pay for the services.
The hotel industry is
perhaps, one of the oldest commercial endeavours in the world. The first inns
date back to the sixth century be and were the products of the urge to travel,
spurred by the invention of the wheel.
The earliest hotels were
managed by husband and wife teams, who provided large halls for travellers to
make their own bed and sleep on the floor. The entire cooking service and
recreation were provided by the husband and wife team and his family.
It was in Europe that
the birth of well managed hotel industry took place on the shape of chalets and
small hotels which provided variety of services. They were mainly patronized by
the aristocracy of the day.
The real growth of the
modern hotel industry took place in the United State of America in 1794. the
real boom in hotel building came in the early twentieth century. This period
also saw the beginning of chain operation under the guidance of E.M stalker. It
involved big investments, big profit and trained professional to manage the
business.
The management
business billing of a hotel system was virtually left in the hands of the
front officers. The front office in a hotels is the department responsible for
the scale of hotel rooms through systematic method of reservation, followed by
registration and assigning of rooms to customers, it was usually done manually.
This was boring and cumbersome in hotels that still operate manually today.
This development in hotel business billing system continued gradually until
recently when computer was invented as an electronic method of processing data,
computer can be defined as an electronic device that accept input, manipulated
data and produces information which is the output, as required. Computerization
of hotel business billing system: a focus on the lodging system of a hotel,
therefore, the application of computer in the lodging system of a hotel. A
hotel which operated a computerized system will ensure that the program carries
provision for different tariffs, locations and individual guest preferences.
Details of each room are stored within the memory and as a guest registers the
guest list is immediately updated while that particular room is removed from
the list of those which are available for letting. Because the system is so
accurate, there is little chance of two people being given same room.
BACKGROUND OF THE STUDY
The lodging system of
Mooted Hotels Limited Enugu started when this hotel was established in 1986. at
its inception, Mooted Hotels Limited inherited three modern hotels. There were
ninety three chalets at the time of its establishment. These hotels were located
at Enugu, IMO, Anambra. However they have since been improved upon with
additional chalets, better management and better services.
The management of Muddle
Hotels Limited insists that standard obtainable in its hotels of all types
compare favourably with the standards elsewhere. Each chalets is provided with
a room stewards, hot and cold water tub, wall-
To-wall carpet, air
conditioner, television, refrigerator and inter-com. The Cable News Network
(CNN) is received in the hotels through its satellite dish. The body managing
the hotel now at the apex of the management include-
1.The general manager
2.The company accountant
3.The company secretary
4.The operational
managers
5.The public relations
officer
6.The house keeper
7.The food and beverages
manager
8.The number of staff
are eighty
These are both junior
and senior cadres.
1.Administration
2.Accounts
3.Restraurant
4.Bar
5.Kitchen
6.Laundry.
1.2
STATEMENT OF THE PROBLEM.
The introduction of
computer in the hotel is to reduce problem encountered on arrival and event at
check out time by guest’s customers and visitors to the hotel and by the
reception staff on their efforts to manually attend to each guest’s requests
going through the reception routine in the front office by the guest is normally
frustrating and time wasting. As guest can be kept on his feet for several
minutes waiting to be attended to .the billing procedures in the cashier
section are similar to that of the front office. The staff at the cashier
section are also limited by their human capabilities.
1.3
PURPOSE OF STUDY
The main aim of this
study is design a computerized reservation entry and guest billing system for
timely services. In hotel services, time is of essence.
Another objective of the
to design a computerized system which will ensure that the program carries
provisions for different tariffs, locations and individual guest preferences.
The computer will select the best available rooms for particular reservation or
offer an alternative, if the preferred room is already taken or is not yet
ready. The program will be flexible enough to ensure that any special request
by a guest can be catered for.
1.5
IMPORTANCE OF THE STUDY
There is a high hope
that this project will solve those problem the reception personnel encounter on
the sale of rooms in the hotel. A hotel which is computerized can, with
dispatch, answer inquires and write confirmation letters for reservation, keep
messages for guest’s ,advice the hotel management about regular guests, improve
the level of services the hotel offers to guest and monitor room services to
guests. It will greatly help the reception personnel to know the number of room
available and how many rooms that have been booked. This helps in updating of
reservations. In a situation of efficient services, the hotel will be
attractive to guest and visitors and thereby make profit.
1.6
DEFINITIONS OF PROCESSING
REAL TIME
PROCESSING: Technique by which enter data for immediate
processing.
ON LINE
PROCESSING: Also
called transaction processing,. It is the collecting and processing of data as
transaction occurs.
INFORMATION: When data undergoes certain manipulations like
calculation, sorting, amending etc. they eventually become useful meaningful.
In other words, they become information.
DATA:
Bit and pieces of fact and figures representing an idea or event needed for
processing to give out information.
FIED: A unit of information containing a group
of related data.
ARRIVAL: Time that a guest registers
into the hotels.
ACCOMMODATION: The
term simply refers to rooms.
BOOKING: Reservation of rooms.
CANCELLATION: When a room reservation is with drawn by
the guest.
CHECK-IN: Arrival of a guest who has registered at
the reception.
CHECK-OUT:
Department of a guest who has settled his bills.
DEPARTURE:
Time when a guest leaves the hotel.
DOUBLE ROOM: Room with one large- size
bed.
GUEST:
Person who uses the services of a hotel.
RECEPTION:
Counter in a hotel that registers guests.
RESERVATION: Counter that receives
documents on reservation requests.
SKIPPER: A guest who departs
without paying his bill.
SINGLE ROOM: Room with one
bed.
Department | Computer Science |
Project ID Code | CMS0030 |
Chapters | 7 Chapters |
No of Pages | 53 pages |
Methodology | Null |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
|
|
Contact Us On | +2349067372103 |
Contact Us On | +2349094562208 |
|