ABSTRACT
This project “Hotel
front Office Management System” tends to deal with the system of all the
information needs of the different sections of a hotel. The hotel presidential
ltd (which is a large and fast growing hotel) has because of its size and
location, made its mark in the tourism industry in the city. Most times, the
hotel runs into problem of getting necessary information in the sections of
registration of guest, guest bookings and reservation, check in and check out
process of a guest, and other sections of the hotel which include the accounts
and security sections.
In essence, the study led to the development of “Hotel-info package” which will
help a long way in reducing the problems encountered by the entire management
and staff of the hotel. The power of the package is also seen in the area where
time is of great importance. The package helps immensely in eliminating wasted
time in the operation of the hotel service thereby enhancing effective customer
service.
All these form the substance of this work, chapter six deals with the
documentation.
Chapter seven details the outcome of the study. The project is recommended to
various field.
ORGANIZATION OF THE WROK
Chapter one of this
project explains what the project is all about. It deals with the aims and
objectives of the projects, the statement of the problems, the importance of
the study, limitations of the study and other information are included in this
chapter.
Chapter two details fully the literature review of this project it gives
adequate information on Hotel and its activities. More light is shed on the
project.
Chapter three highlights the existing system and its objectives. The input,
process and output analysis is also highlighted. The problem of the existing
system is also mentioned in this chapter
Chapter four details the design of the new system. the necessary software and
hardware requirements for implements of new system are mentioned here. The
input and output specifications and their design and file system are shown.
System and program flow chart are drawn here.
Chapter five, program is written and tested and was found suitable for the new
system.
TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION
STATEMENT OF THE
STUDY
AIMS AND OBJECTIVES
SCOPE OF DELIMITATION
LIMITATION
ASSUMPTION
DEFINITATION OF TERMS
CHAPTER TWO: LITERATURE REVIEW
CHAPTER THREE: DESCRIPTION AND ANALYSIS OF THE EXISTING
SYSTEM.
FACT FINDING METHODS
USED
ORGANIZATION STRUCTURE
OBJECTIVES OF THE
EXISTING SYSTEM
INPUT, PROCESS, OUTPUT
ANALYSIS
INFORMATION FLOW DIAGRAM
PROBLEMS OF THE EXISTING
SYSTEM
JUSTIFICATION FOR THE
NEW SYSTEM
CHAPTER FOUR: DESIGN THE NEW SYSTEM
OUTPUT SPECIFICATIONS
AND DESIGNS
INPUT SPECIFICATIONS AND
DESIGN
FILE DESING
PROCEDURE CHART
SYSTEM REQUIREMENTS
CHAPTER FIVE: IMPLEMENTATION
PROGRAM
DESIGN
PROGRAM
FLOWCHARTS
PSEUDOCODS
COURCE
PSM
TEST
RUN
CHAPTER SIX: DOCUMENTATION
SYSTEM DOCUMENTATION
PROGRAM DOCUMENTATION
USER DOCUMENTATION
EASOR HAVING
CHAPTER SEVEN: CONCLUSION AND RECOMMENDATION
CONCLUSION
RECOMMENDATION
BIBLIOGRAPHY
APPENDIX
CHAPTER ONE
INTRODUCTION
The hotel front office
management system in Nigeria is nothing to write home about. Apart form the
five star hotels which are owed by the government, other smaller hotels owed by
individuals do not keep to the standard needed for hotel operations.
This is because the only reason for the setting up of a hotel is to maximize
profit. They do not take into account the welfare and condition of their
customers. This result in many of their customers not being satisfied after
their stay in these hotels due to poor management and time wasting in the flow
of information within and outside the hotel environment. Hotel presidential ltd
will be used as my case study in examining the effect of computerization of
hotel front office management system in our different hotels.
Hotel presidential ltd is one of the well known hotel in Enugu. It is located
at No. 1 presidential road Enugu. The administration of hotel presidential is
as follows: Executive Director, Board of Directors, Managing Director, Head of
Department/ supervisors and staff. Make up of the firm are Admin. Dept, Account
Dept. reception, cash office, business centre telephone exchange,
restaurant, bar, house keeping laundry, gardeners, reception waiters, store
dept. driver section, kitchen dept, car hire section and security dept.
DOCUMENT INTEGRITY:
This is viewed in the context of the safety, invalidity of the records in the
document files used in the report generation. In terms of safety, the nature of
the system (manual) makes it vulnerable to theft, fire or accidental
destruction. This makes the system unsafe as the time needed to replace lost
data or files in enormously large.
COST : This is the
greatest problem of the hotel. The hotel tends to loose a lot of money running
the hotel manually.
TIME: Going by the
present system of operation, time is consumed in the handling of operation and
management of information in the hotel.
These problems and many
other not listed above due to limitations, form the basis of this write - up .
1.2
PURPOSE OF STUDY.
This study is designed to help the hotel front officer to handle the flow and
manage the use of information in the hotel operations effectively. This study
also tries to give an indept book in the easiest and most effective way for the
growth and development of hotel industry in the country. Finally, the
study will help new investors in the hotel industry to make the right decisions
and steps needed to start up a hotel.
1.3
AIMS AND OBJECTIVES OF THE STUDY
The objective of the
study are as follows:-
1. To
provide better services for the various guests either permanent, temporary or
causal guests that comes to lodge or stay in the hotel.
2. To
produce a system where management of information and output report will be
produced much faster, more accurately and more detailed to the management and
guest of hotel.
3. To keep
records that are compact, integrated and updated.
1.4
SCOPE OF THE STUDY.
This study is aimed at finding out how effective the computerization of a hotel
front office management system will improve the operations of the hotel system
in hotel presidential ltd. however, out of the several departments that make up
the hotel. This research project is restricted to only one section. Reception
(front office) section.
1.6
AAUMPTIONS
Due to insufficient information, I assumed the following:
1. The
records of information about the guest has not been computerized.
2. The
people that are going to use the software are computer literate.
1.7 DEFINITION OF TERMS
1. Guest:
The guest are used in the contest of the work refers to individual, companies
or corporate bodies who spends some time in the hotel either as permanent,
temporary or casual guest.
2. RECEIPTS:
This is a piece of paper which contains the description of expenditure and
amount paid for a service by the guest and also included is the name and
address of the guest.
SYSTEM FILES
ARRIVAL FILES: This is a
master file consisting of the guest name, companies name and address, state,
country, nationality, profession etc which also includes the mode of payment to
be used by the guest.
MENU FILE: This is a
transaction file used in the new system. it consists of the description of
food, the price of the goods and the menu code.
REST FILE: This is also
a transaction file that contains information about the restaurant bill, the
room price reference number, dates etc.
Department | Computer Science |
Project ID Code | CMS0014 |
Chapters | 7 Chapters |
No of Pages | 71 pages |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
|
|
Contact Us On | +2347043069458 |