This project was conducted to look properly unto the conflict
management in organization, its causes and resolution.
The aim of this project is to help management to overcome the
problems which was stated properly in the introduction aspect as well as the
historical aspect of he project.
The whole literature books concerning the management to conflict
in organization were also reviewed thoroughly, which will also help in the
resolution process of this conflict. A lot of research was mine in this project
which if management adopts will help in tackling of his issue.
Finally, the work was analyzed and a lot of things were found out
which may also be used for the tackling of the conflict management as well as
the recommendation for the resolution of conflict, which is to known that
negative position on attitude can prevent productive resolution.
And concluded that conflict occurs in personnel and professional
setting regarded as a very negative force or as sources of great potential and
TABLE OF CONTENTS
Table of contents
Background of the study
Statement of the problem
Objectives of the study
Significance of the
Scope / delimitation of the study
Definition of terms
Historical background and organization structure of Nigeria gas
2.0 Review of related literature
The meaning of conflict
The causes of conflict
The meaning of management
The meaning of organization
The meaning of conflict management
The types / nature of conflict
The causes of conflict in Nigeria as
The effect of conflicts in Nigeria gas
The procedure for conflict resolution
2.10 Summary of the literature
3.0 Research design and methodology
Area of study
Population of the study
Size and sampling procedure / techniques
Instrument of data collection
Reliability of the instrument
Method of data collection
Method of data analysis
Data presentation and analysis
Presentation and analysis of data
5.0 Summary of findings, conclusion and
BACKGROUND OF THE STUDY
The historical background of conflict in organization can be seen
as far back as the ancient times, which involves the scientific management era,
personnel and human relation movement and the modem management period.
The ancient firms (before 1800AD) is based on the events of the
past years. This period gave a lot of knowledge about management.
The scientific management era (Fredrick W. Taylor in 1856 – 1917).
He developed a method known as scientific management, which is the method used
to investigate every operating problem and try to determine the best way to
solve the problems, using scientific methods of research. The concept involved
a-way of thinking about management.
In his concept, he observed some management conflict in an
That workers wasted more time than that was necessary to accomplish a give task.
That there was a general inefficiency of the workers.
That labour costs were consequently higher than they would have been.
Human relations movement and behavioural science (personnel)
period by Elton Mayo (1900-1950). He found out that here are conflict in
management driving his research and concluded that monetary incentive and other
working conductions are not only the motivating factors in an organization. But
proper attitude to work is equally important also the superior’s role was
important for moral and productivity. Group spirit and teamwork were vital to
accomplish organizational goals and workers satisfaction. Also, that within
every formal organization, informal organization for any formal organization to
achieve its corporate objective, the managers must therefore know why employees
act in the manner they do, and the psychological, social and other factors
which motivate them.
The modern era (Heney Faylo 1841 – 19250), which is the
revisionism. He classified organization activities, the qualification of a
manager. He did his own research and found out many conflict encountered by
workers and managers in a given organization. After which the concluded the
fourteen principles of management:
Division of work: Authority and responsibility, discipline: unity
of command; unity of direction; remuneration; centralization; order, equity;
stability of tenure; initiative and spirit de corps.
These principles in his own view, if conflict is followed in
organization will reduce the conflict management and make things flow easily
without them encountering any problems.
STATEMENT OF PROBLEMS OF THE STUDY
There are many potential problems of conflict in organization.
Today’s organization are characterized by complex relationship and a high
degree of interdependence of task that can occur. People also have different
values and different perception of issues. For instance, a production manager
may want to concentrate on product(s) that have available materials and
technology to produce them, while the sale manager may desire, a brand product
line that will satisfy diverse customers demands.
Potential cause of conflicts can be between people in line and
staff position, also superiors autocratic and leadership style.
The problems are summarized below:
The organization conflicts are due to lack of communication between the
employee and employees.
In terms of money, the ratio of profits to wages and salary cause conflict
between workers and management.
Management are concerned with efficiency and workers with job security.
Management want more efficient machinery, this displace workers as less needed.
Conflict occurs between marketing and production mangers as their policies and
interest often differ.
Workers restriction for more participation in decisions which affect their
lives. This is vertical conflict between workers and management.
The socio-technical system organized men in a particular way which often, leads
to a boring job, no control of the pace of work, no responsibility of group
Downwards fluctuations in the market for the products are threat to workers
security. Such problems causes conflict even within a union, of there is
notling doing to secure their job.
OBJECTIVE OF THE STUDY
The general aim of this study is to have a general view of the
problems and the prospects of conflict management in organization (Niger Gas,
Thus, this, study has the following specific objectives:
To review and make people understand the nature of conflict in some of the
management organization in some places.
To find out he main causes and sources of conflict in Niger gas, concerning
their management and administration department.
To have a good review on the rerivedies to organizational conflict in Niger Gas.
To identify the destructive and constructive nature of conflict no the
To have proper understanding of management and as a logical check lest in
To identify the approaches for dealing with any conflict situation.
To determiner how to transform conflicts for constructive outcomes.
viii) To achieve
social objectives and goals, if the work of conflict will be properly taken
For research purpose and to perpetuate cultural impact and practice.
SIGNIFICANCE OF THE STUDY
This study is beneficial and important with respect to the
problems under study.
The research is intended to examine the problems and prospects of
conflict management in Niger Gas, Emene.
Since, the ultimate goal of any business organization is to
optimize profit by minimizing cost, management should know how to tackle
conflict, that is how to make conflict beneficial to Niger Gas.
Other organization located at Emene, who are having similar
problems will benefit generously from the study for better performance.
It will be helpful, if the results of this study are properly
implemented. Also, it will enable the managers improve their marketing
activities formers better and attract new ones.
The consistent improvement of the quality of the product and
services based on the finding of this study will help gain a sustainable
consumer confidence and patronage and hence improve productivity, profit and
growth of the Niger gas economic development.
Conflict management is a serious problems which has reduce productivity and
There will be a better and improved workers and productivity if conflict is
The welfare programme in Niger gas is not encouraging.
TERMS AND CONDITIONS APPLY
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