ABSTRACT
The role of a manager in
a small business organization to stand firmly, the three major role of a
manager such as inter-personal, informational role and co-ordination roles must
be integrated to ensure the betterment of the organization. It acts as a habitants
for the wheels of small business economic development and nation. Moreover,
effective role of managers has co ntributed to the increase in the organization
productivity’s and their income which will ensure the continuity of the
organization. Besides, some managers have also contributed to the detriments of
the organization by some dubious characters exhibited by them, for instance
wrong use of funds, fraud and failure to carry out employees training scheme
that will activate their working abilities. Intact, the government should
recognize the importance of small business organization sector because when
they are firmly established, the nation is built up, so it is advisable for the
government to help in strategies in which this ugly situation of this are
solved immediately.
TABLE OF CONTENT
CHAPTER ONE
1.0 Introduction
1.1. Background
of the
study
1.2. Statement
of the
problem
1.3. Purpose
of the
study
1.4. Significance
of the
study
1.5. Scope
of the study
1.6. Research
Questions
CHAPTER TWO
2.0
Review of Related
Literature
CHAPTER THREE
3.0 Research
design and Methodology
3.1
Data Presentation
3.2
Summary of
Findings
3.3
Recommendations
3.4
Conclusions
Reference
CHAPTER ONE
1.0 INTRODUCTION
1.1 Background
of the Study
The study is set to
investigate the role of small business organization with a case study of Top
Rank Hotel Independence Layout, Enugu by investigation.
This industry was
commissioned on 1st December 2004, and is has seven
departments. They are food and beverage department, security department,
marketing department, front office department, accounts department,
housekeeping department and personnel department, they engage in serving guest,
attending to guest or customers, keeping records, cleaning environments telling
people about the industry and recruitment of workers.
Based on the
study, a manager is a person who holds a management position and
who performs the process of management, one who occupies management position
and performs organization function of management.
More so, the manager by
the classification of management occupies administrative position (Top level)
managing Director or general, then operative the workers. These groups are
involved in the accomplishments of the organization e.g. meeting a target,
assembling finance data etc.
The service supervisor, marketing
manager and finance officer performs the work of administrative and management
activities which are known as operative management. On order words, management
as job or activity undertake decision making, the process of decision making is
one of deciding the course of action and that of solving business problems.
There are two types of personnel decision which a businessman makes as he seeks
to maximize his own income value or pleasure.
And managerial
decision affects not only the welfare of their but other benefits accruing to
the other persons connected with the organization.
Secondly, job
co-ordination has to do with a manager’s responsibility or planning and
monitoring a harmonious relationship between personal and physical factors in
an organization.
The purpose of
co-ordination is to link the company together as a unified whole, the planning,
organizing and controlling reveal or explain the exact nature of a manager, the
activities of planning, organizing and controlling are called functions of
management.
The interrelationship
between the flow-functions e.g. planning, organizing, monitoring and
controlling the managers use these activities solely for the purpose of
reaching organizational goal or objectives. For explanation, organizing is based
on what thought out plans developed during the planning process while
motivation system must be tailored to reflect both these plans and the
organization design used to implement the plan.
So the role of manager
in a small business organization I a pattern actions expected of the manager in
activities involvement as a social system geared towards goal achievement of
the organization, goal at a lower price profit cannot be the goal instead
profit must be by product or service.
So the managers role is
the corner stone of the organization because with his absolute co-ordination of
the enterprise, there will be no work done.
Most importantly, the
manager imposes some trends or problems in his job as managerial capabilities
in handling records kept by the management then wrong uses its funds etc. the
possible solution such as training of employees and managers are for the
improvement of the small business organization.
The origin of the study
enterprise
What is hotel?
Hotel means any building
or number of buildings which are grouped together containing not less than ten
rooms in which accommodation is provided for the public by a common management
and enjoy common ancillary hotel service and activities.
According to Oxford
advanced dictionary, defines a hotel as an establishment providing rooms and
meals for travelers and tourists.
The Grade of Standard
Hotels Shall Have All These
Location and
Building: The locality and
environment including the approach shall be clean, well maintained and suitable
for a good hotel, the durable and structurally safe.
The exterior and
interior of the building and its furniture’s, bedroom shall be maintained at a
high standard and kept in a hygienic condition. There shall be separate and
independent entrance to the hotel and restaurant.
Capacity: There shall be at least thirty bed rooms.
Bedrooms: Each bedroom shall have separate access from a
corridor, verandas or gallery and be separated from other bedrooms by walls.
Each bedroom shall be properly ventilated with glass panes measuring at least
one fourth of the floor space and provided with curtains of high quality. There
must be provision of blankets, pillow and pillow cover and all locks shall
operate on master key system.
All bedrooms shall have
attached bathrooms, all bed room shall be provided with package or unit air
conditioning expect in cold region where heating arrangements for the cold
weather shall be provided. The floor shall be covered with carpet or ties.
There shall be a table
lamp for every bed, the rules of establishment, instruction on how to behave in
case of fire and all relevant local hotel information including room service
and meal hours shall be kept in each bedroom. Each bedroom shall have resonate
for storage of luggage containing coat an dress hangers, a luggage stand, a
coffee table, two upholstered chairs, writing table with a dressing cum
whetting table with a large mirror, a waste paper basket and a free supply of
stationary bearing the name and the address of the hotel.
Bathrooms: Every bathroom shall be well lighted and
provided with a deodorant air freshener, each bedroom shall have a wash basin
with a mirror and light above it, an electric plug, a shelf, a towel rack, a
sanitary letter bin, electric sockets for plugs, a face towel and bathing towel
for each guest.
Dining Room /
Restaurant: The restaurant and
dining room shall serve a wide variety of Nigeria and continental food service
shall be prompt, curtains and efficient menu cards shall be available to
guests, the restaurant and dining room be separate from the fifteen and shall
have comfortable seating arrangements, separate male and female toilets shall
be available convenience close to the restaurant and dining room.
1.2 Statement
OF THE Problem
The role of managers in
the current or the present day society in the management system is geared
towards effective and efficient achievement of their basic goals of
maximization.
Some of the hotels or
hospitality industry are not up to the standard but due to poor management they
will set price at a higher rate that people will be afraid of lodging in due to
the rate and poor service rendering in some regarded as hospitality industries,
it is no longer regarded as hospitality industry rather as a place you can go
and spend your money.
Again, another factor
that is affecting this system are inefficient management ability of good
communication and inadequate staff training, these are inadequate staff
training of the managers.
Finally, to determine
the roles of managers in management of small scale organization to determine
the effectiveness and efficiency of achieving an organizational common
objective, efficiency involves using resources wisely and in a cost while
effectiveness has to do with making the right decision and successfully
implementing them.
1.3
Purpose of the Study
The study is
expected to highlight the roles of managers in management of small scale
organization.
1. One
of the purposes of these study or work is to know the contributions made by
managers in management of small scale organization. The aim of these study is
to ascertain if the contribution been made by managers contribute positively
for the growth and success of the establishment or negatively.
2. To
find out if these roles of managers helps to improve the organizational
performance. Another purpose of these works is to ascertain whether these roles
of managers help to improve the organization performance.
1.4
Significance of the Study
Over the years, the
roles of managers have been the order of the day in any small scale business
organization. It has reached a crises situation where some business
organization have suffered bankruptcy as a result of inefficiency in managerial
executions of workers duties, so this study is specially designed for these
distressed small business organization in the state and other localities, so as
to comprehend the reasons of the insolvency of their organization.
Again, the work will
also be a good benefit to those who want to establish any small business
enterprise so as to know the right way to follow.
Finally, it is hoped
that this research would want to explore more on the managers who would want to
explore more on the roles of managers in a small business firm.
Since these problems
have been deducted through the use of the role of managers, these problems have
been reduced to a bearable number.
1.5
Scope of the Study:
The study is
focused on the hotels where Top Rank Hotel Independence Layout Enugu is as a
case study. It is located in Enugu, so that Enugu will have good hospitality
industry and a standard with Abuja’s industries. Because of the problems
encountered in Hotel, it has with draw people from resting in hostel.
From the research made,
the researcher have find out that it is the same group of people that I
managing hotels in Enugu.
1.6
Research Questions:
To accomplish the
purpose of the study, the following questions will be addressed.
1. What
roles do managers play in small scale organization?
2. Do
these roles of managers help to improve the organizational performance?
3. As a
manager, how can these roles be carried out in an organization?
4. Does
this role add more value to an organization?
Department | Business Administration and Management |
Project ID Code | BAM0376 |
Chapters | 3 Chapters |
No of Pages | 64 pages |
Methodology | Null |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
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Contact Us On | +2349067372103 |
Contact Us On | +2349094562208 |
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