ABSTRACT
This work is a
case study and examines the impact of the computer on the efficient of
operation in the MTN, Enugu. There exist a significant number of
authority working on the general subject of the computer and its applications
none of these literature at least in this country, have cared to test
practically how the computer effect work operations in an indigenous business
especially in break the trend. This study comprises three chapters:- In
chapter one, the problem was defined and the objective of the study was
stated. Some existing and related literature is examined in chapter
two. While the other chapter deals, on research design and methodology,
population, sample and method are discussed. Data presentation and
research result were treated and analyzed. The discussion cover major
contributions and some problem of the computer in the organization under on
this findings recommendation was made for future implement. Findings and
recommendations were made based on the various chapters. The conclusions
were based on the suggestion for the research done. References concerning
various issues discussion in different review were showed in this project work.
TABLE OF CONTENTS
CHAPTER ONE
1.0
Introduction
1.1
Background of the Study
1.2
Statement of the Study
1.3
Purpose of the Study
1.4
Significance of the study
1.5
Scope of the
study
1.6
Research Questions
CHAPTER TWO
2.0
Literature Review
CHAPTER THREE
3.0
Research Design and Methodology
3.1
Research Design
3.2
Population of the Study
3.3
Sample and Sampling Procedure
3.4
Instruments for Data
Collection
3.5
Validation of the Instruments
3.6
Reliability of the Instruments
3.7
Method of Data Collection
3.8
Data Presentation
3.9
Summary of Findings
3.10
Recommendations
3.11 Conclusion
References
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Computer can be defined as a machine which extracts data from input device,
performs arithmetic and logical operations in accordance with defined program
and finally transfer processed data to an output device either for further
processing or in printed forms such as business documents, schedule etc.
Computers are currently in use in many companies and organizations both the
appliances and administrative activities. In addition, they are assisting with
a wide range of well known applications which at first glance may seem
pointless.
Currently, the increasing connections exist between the technology advantages
enjoyed by industrialized nations and their intelligent use of computer
technology. The history of development shows that so far, no industrialized
country has been able to make it without the use of computers. Therefore,
the use of computer is gradually becoming the rule rather than exception. Most
certainty, computer has come to stay and our duty is to embrace it. The use of
computer makes it possible for the compressions of large volumes of data into a
small storage space. Such are found in many industrial business and private
establishments like M.T.N telecommunications limited.
Storage and retrieval of information are speeded up and can be updated as the
need arises with the use of computer. Where records are not speeded up and
updated when due, the information content will gradually become obsolete as
management decisions would be sub-optional and ineffective due to lack of valid
data on which to base them. Similarly, if data on past research developments
efforts are computer based and readily available, scientists and engineering
would cease to waste useful efforts and scarce research forms trying to
reinvent what unknown to them has already been invented by others. Available
resources can then be concentrated on areas where there are bottle necks to
break. In many professions such as law and medicine, there is order to deal
with the present situation, such case studies and references are greatly
facilitated when the operational data is computer based. There are hosts of
other similar samples. It is no wonder therefore that managers, planners,
administrators, security, businesses and industrialists now feel an urgent need
for computers in their respective organizations.
Lack of computerization in an internal revenue generation schedule amidst
exploding population is at the moment costing several developing countries
millions of naira annually. Therefore, there is need for computerization
especially in the area of management decision making that can cover cost
volume, profit analysis, variance analysis and decision under uncertainty. The
need to understanding an integrated manner of complex business making and how
it affects is in turn affected by the market. Obviously, a computer is needed
in order to achieve fast response. For each of the service offered to
customers, computer can be employed in maintaining the records. This is of more
benefit to M.T.N, Banks and NITEL than customer.
Accuracy can be achieved when the computer is used for aspect of transaction
which range from verification of balances and signature of payments or receipts
of the money. Computer can do work under their own control, with little or less
of operators intervention and can reduce more error from work. The ability to
work under its own control ensures that a computer can execute those operations
that are in logical series. The Mobile Telecommunications Network (M.T.N) as a
private utility is a vast organization dealing with several banks and
financers. Its operations in many areas can be reduced to routine and all such
routine process can be reduced and handled by computer.
1.2
STATEMENT OF THE PROBLEMS
Data processing is a managerial
function aimed at improving the optional attainment of objectives. Computer is
a means to an end and an end itself. The need for computer in processing large
masses of data is not in doubt at all, what requires consideration are as
follows:
Ø The costly
nature of computer system.
Ø The extent
to which computer should be applied.
Ø The
availability of computerization through the line of management.
Ø The
acceptability of skilled computer operator to work with computer.
The Costly Nature Of Computer
System
The cost of purchasing
and installing a computer system is high; it is a matter of demand and ability
to afford the price. It is difficult to maintain the standard because of the
expensive equipments.
The Extent To Which
Computer Should Be Applied
This implies that there
is a level in which the computer system should be applied. Since it is an
unintelligent machine and it does not work alone without being instructed,
therefore it must not be applied in some aspect of works.
The Availability Of
Computerization Through Line Of Management
Computerization should
be at the service of the line managers for effective performance. This implies
that for an organization to attain a higher level, it should allocate the
computer system properly to their various departments that require the services
of the computer system.
Acceptability Of Skilled
Computer Operator To Work With Computer
This involves hiring
someone who is computer literate and competent to handle the computer system in
your organization. For effective performance to be attained in an organization,
the computer system should be in the right place and at the right hand so as to
avoid mistakes.
1.3 PURPOSE OF THE STUDY
Nigerians are becoming
more computer conscious by realizing the benefit it offers. According to
Adekunle Alogbaje: “computer is the latest in Nigeria today and it will
continue to be relevant as the country develop.” It has also gained acceptance
in all sectors of the economy such as education, health, labour, power and
others. It is gaining popularity and this will even increase with time. The
major purposes of this study are as follows;
Ø To assess
the modern computerized system of M.T.N against the old system.
Ø To know
whether computer has affected employment generation in telecommunication
sector.
Ø To
ascertain whether the introduction of computer has improved the operational
efficiency of M.T.N.
Ø To know
whether computerized system in M.T.N will facilitate the speed and accuracy of
processing transactions and reduce time wasting.
Ø To make
recommendations on how to improve the efficiency of M.T.N in Nigeria by using
computerized system of operations.
1.4
SIGNIFICANCE OF THE STUDY
Promotion is not complete until the end products
are being consumed. Therefore, this work will be incomplete until the people
that will benefit from it is being mentioned.
This study will be of great
benefit to the telecommunications industry especially M.T.N as well as
individuals. This study will help the researcher appreciate how to use
computerized activities in introducing and increasing sales of any product for
better organizational efficiency. It will also enable the company (M.T.N) gain
their confidence and goodwill as well as enhance their operations worldwide.
This study will help the customers to improve their standard of living, as they
have been aware through computerization.
This study will equally be of
great benefit to readers, researchers, students, academic and non academic
staff, lecturers, post and undergraduates as well as those that will further
their education because it will give them the relevant experience needed to
proceed in this modern era of computer. Moreover, it will widen their scope of
understanding and knowledge of computerization.
1.5 SCOPE OF THE STUDY
This study covered M.T.N
Telecommunications Limited operational head office in Enugu. The period for
which the study was carried out is 2000 – 2011. The analysis of the work used
both secondary and primary data from the records of M.T.N head office in Ziks
Avenue Enugu state. The study focused on the efficiency and impacts of
computerization on M.T.N Telecommunications Limited.
1.6 RESEARCH QUESTIONS
Ø Are there increases in the
efficiency of M.T.N Telecommunications Limited?
Ø Are there decreases in the
efficiency of M.T.N Telecommunications Limited?
Ø Is there fraud in the present
computerized system of M.T.N?
Ø Is there prompt and accurate data
plan contributing to the revenue generation of M.T.N?
Ø Does computerization help M.T.N to
ascertain the number of users across the globe?
Ø Does computerization made it
possible for M.T.N to trace defaulters in the payment of their monthly
subscriptions and other packages?
Ø Does computerization made it
possible for M.T.N to store and access large
CHAPTER TWO
2.0 LITERATURE
REVIEW
Computer
has been defined by various accepted meanings; each meaning depends on the
usage. Some say that computer is an information processing machine. Others say
Department | Business Administration and Management |
Project ID Code | BAM0371 |
Chapters | 3 Chapters |
No of Pages | 58 pages |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
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Contact Us On | +2347043069458 |