ABSTRACT
This study is the
effective communication as a tool for good management in sharpening the skills,
knowledge and attitude of employees to make them contribute effectively towards
the attainment of organizational goal.
Effective communication
makes management or organization to boost the overall productivity and
efficiency of their organization.
Effective communication
makes workers to communicate effectively or work hard in organization.
With respect to the
foregoing, this study is undertaken with the aim to promote effective
communication.
This work comprised of
three chapters. Introduction occupies chapter one, which also contain the
background of the subject matter, problems associated with the subject matter,
problem that will be concerned with, and the importance of the studying the
area.
Chapter two is the
literature review. It also treats the origin of study and the different methods
of studying the problems.
The last chapter is
chapter three, the conclusion it comprises data presentation, which shows
tastes containing the effective of communication as a tool for management.
Finally, there are
references at the end of each chapter. This is done with the intension to keep
with the ethical rule in researching that is giving credit to whom it belongs.
TABLE OF CONTENTS
CHAPTER
ONE
1.0 INTRODUCTION
1.1 BACKGROUND
OF THE SUBJECT MATTER
1.2 PROBLEM
ASSOCIATED WITH THE SUBJECT MATTER.
1.3 PURPOSE
OF THE STUDY
1.4 IMPORTANCE
OF STUDYING THE AREA
1.5 DEFINITION
OF IMPORTANT TERMS
1.6 REFERENCES
CHAPTER TWO
2.0 LITERATURE
REVIEW
2.1 THE
ORIGIN OF THE SUBJECT AREA
2.2 SCHOOL
OF THOUGHT WITHIN THE SUBJECT AREA
2.3 SCHOOL
OF THOUGHT RELEVANCE TO THE PROBLEMS OF THE RESEARCH
2.4 DIFFERENT
METHOD OF STUDYING THE PROBLEM
2.5 SUMMARY
OF FINDINGS
2.6 REFERENCES
CHAPTER THREE
3.0 CONCLUTION
3.1 DATA
PRESENTATION
3.2 ANALYSIS
OF THE DATA
3.3 RECOMMENDATIONS
3.4 CONCLUTION
3.5 REFERENCES
1.0 INTRODUCTION
CHAPTER ONE
The term communication
means different things to different people. Some can expand its meaning to
include the equipment used in the passing of information like telegram,
telephone, television etc. Others can take it to mean the communication system
in the organization such as grapevine compliant box, grievance procedure and
the formal chain of command.
Communication function
according to Koontz, O.Donnel and Weihrich can also be said to the means by
which social inputs are fed into social system, behaviour modified, change
effect information made productive and goals are achieved at the end.
The word “management”
means getting things done through others. Any manager leader or organizer of
any activity where there are more than one participant have to communicate
his/her ideas to others to enable them achieve the organization’s objective.
People can communicate
to each other through verbal and non-verbal means. In verbal communication it
involves written communication comprising letters, reports, memo etc while
non-verbal communication includes gestures, postures, artifacts, touching etc.
There are several forms of language such as human
language, computer
language etc but for research language will only be regard as words both
written and spoken. Different tribes have different languages unicate from
morning to night. If one cannot communicate, one cannot manage people in any
sense of it, this means that man is a communicating animal. An organization
needs to maintain contact with the world and this can only be done through
communication. This means that it is the most important human survival skill.
1.1 BACKGROUND
OF THE STUDY
The personal and
organizational objectives of an organization are impossible without
communication and can only be partially achieve by chance if communication is
ineffective. This problem of communication can be traced back to the creation.
In the old testament of the
Bible God change the
individual languages of the builders of tower of Babel, as a result they failed
to achieve the
objective because they
could no longer communicate with each other. And the lord said, “behold they
are one people and they have all one language and this
Is only the beginning of
what they will do and nothing that the propose to do will now be impossible for
them, come let us go down and there confuse their language, that they may not
understood one another’s speech”. First bank regional Headquarters Enugu have
been in the banking for about hundred years. This does not mean things have
been going smoothly for the industry.
It is still face
with some business problems and which implies that the sender of an idea should
use the language that could be understood by receiver communication only take
place when the receiver understood and decides the message given by the sender.
Experts have shown that the percentage of time allocated to communication is
very high ranging from 75% to 90% of our working hours. Five percent in writing
ten percent in reading, thirty-five percent in talking while fifty-five percent
is spent in listening. We can therefore point out that poor communication is
one of the basis organization problems. Effective communication in an
organization breads motivation and high morale on employee which increases
productivity and profitability which are the major objective of any
organization.
Communication is of
great importance in dealing with the human factors throughout his stay in the
organization starting from the recruitment stage to the retirement stage. It
relates managerial function to both internal and external environment. In any
organization every system must have the ability of interacting with its
sub-system if they are to achieve their aims communication is the only solution
to this because it provides information that guides the system towards
organizational goal accomplishment.
Communication should be
realized as an inseparable aspect of human existence because people ineffective
communication cannot be excluded if this communication system is not looked
into the organization is likely to face serious problem in future. A proper
looks into this communication system is relevant to enable it face the modern
challenges of technology and competitions on its way to growth and survival.
This employees of the company come from different parts of the country which
means that they have diverse language ethnics social and cultural backgrounds
which have the ability of acting as barrier to effective communication.
However on how poor
communication affects specific corporation like first bank
are rare to be found.
The peculiar problems of this corporation have not been identified. This
project attempts to review some of the general problems with special reference
to how they affect first bank and suggest suitable strategies for improving the
communication system in the firm.
1.2 PROBLEM
ASSOCIATED WITH THE SUBJECT MATTER
Communication plays a
variable role in the efficient management of organization. Most organization
does not recognize this, thereby they tend to underrate the effect of effective
communication in organizations. It is quite difficult to ascertain the causes
of ineffective.
communication in
organization. This research tends to find out whether ineffective communication
in first bank is caused by the communication flow that is the down words
(supervior to subordinate) up words (subordinate to superior) in the organization
or whether it is caused semantic problem.
For communication to
also play an important role, there will be a good decision making body and this
write up then tends to relate to us how decisions are made and carried out
between the manager and their subordinate.
1.3 PURPOSE
OF THE STUDY.
This research aims at
investigation some aspect of communication as they affect first bank regional
headquarters Enugu.
Other purpose of the
study includes:
1. To ascertain the
communication system operative in this organization.
2. To Asses the
relationship between the formal and informal communication linkages as obtained
in the day to day running of the firm.
3. To determine and
evaluate the various problems
Militating against effective communication at
different levels of the organization.
1.4 IMPORTANCE
OF STUDING THE AREA
The research hopes that
after this study management will see communication as a vital tools in the
organization and also that ineffective communication can sold up an
organization. Management will also see that communication has an important role
to play on works products. This research believes that if the recommendations
given in this project are acceptable there will be effective communication and
productivity will be high.
1.5 DEFINITION
OF IMPORTANT TERMS.
1. COMMUNICATION: The exchange of ideas, information order etc
from the sender and the understanding of the message by the receiver.
2. DYADIC COMMUNICATION: The exchange of communication between two
people.
3. COMMUNICATION OVER LOAD: Receiving more information than one can
adequately process.
4. SEMANTICS: The branch of linguistics concerned with
studying the meanings of words and sentence.
5. BY-PASSING: Giving of different meanings by the sender and receiver of a
message to the words and symbols that are used in communication.
6. MESSAGE: This is a piece of news or a request sent to secondary. It could
be in the form of spoken words, written words or physical gestures.
7. CHANNEL OR MEDIA: This is any way by which news, ideas, etc may
travel.
8. DECODING: Attaching a meaning to a message, that is
received.
9. ENCODING: The translation of thoughts or idea in the form
that be understood by the receiver in the senders mind.
10.
RESPONSE: this is the reaction of an individual or
receiver to the stimulus because of his understanding of the message from the
sender
11.
GRAPEVINCE: Informal communication channels in an
organization.
12.
GRAPEVINE: Informal communication channels in an
organization
Department | Business Administration and Management |
Project ID Code | BAM0364 |
Chapters | 3 Chapters |
No of Pages | 29 pages |
Methodology | Null |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
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Contact Us On | +2349067372103 |
Contact Us On | +2349094562208 |
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