ABSTRACT
The main focus of this project as to explore the role of communication
processes in the management of government parastatals with NEPA, Enugu District
as the case study.
To guide the study, four research questions were formulated. A review of
literature was evolved to broaden the research’s knowledge on what others have
already done in the area for a realistic conclusion for the study. A structural
questionnaire was developed and administered personally by the research to 207
staff on NEPA (45 senior and 59 junior) to guard against any mortality of the
questionnaires.
A like type, four point scale were used in determining responses. (2.50 and
above for positive and 2.49 and below for negative.
Based on the responses, some of the major findings include inadequacy of
resource, problem of achieving the stated objectives, clear communication gap
with it’s effects and lack of concern to staff welfare.
As a result of the findings, some major recommendations were made as follows:
Priority should be given to human resources in the NEPA for effectiveness as
information form major strategy for their work, participatory decision making
process to ensure that the set objectives are known to all, there should be a
serious motivation to staff to en sure involvement and and commitment on the
job by all.
TABLE OF CONTENTS
CHAPTER ONE
1.0
Introduction
1.1
Background of the study
1.2
Statement of the problem
1.3
Research questions
1.4
Significance of the study
1.5
The purpose of the study
1.6
Reference
CHAPTER TWO
2.0
Review of literature
2.1
The concept of communication
2.2
Communication process and organization management effectiveness
2.3
Channels of communication
2.4
The purpose and importance of communication
2.5
Barriers to communication
2.6
Reference.
CHAPTER THREE
3.0
Conclusion
3.1
Data presentation and Results
3.2
Method of data analysis
3.3
Recommendations
3.4
Conclusion
3.5
Reference
LIST OF TABLES
1.
Resources Adequacy
2.
Objectives achieved
3.
Effect of communication gap
4.
Staff welfare.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
Electricity occupies a
strategic position in the social and industrial development of any country and
indeed any country in the industrial development of any country and indeed any
country in the industrial age (Tnoyoi 1983). He further affirmed that without
electricity, economic and industrial activities may be paralyzed. The National
Electric Power Authority (NEPA) is a merger of Electricity Corporation of
Nigeria and the Nigeria Dams Authority assigned with the responsibility of
Nigeria.
NEPA therefore constitutes
a public owned financed and managed electricity institution for the purpose of
developing the vast Nigeria primary electricity resources as well as supplying
them effectively to consumers.
The demand for
electricity supply is rated high than the supply provided by NEPA. This has led
to the irregular supply of electricity provided by the NEPA in Nigeria
especially at Enugu district. The significance of electricity is better
appreciated when one realize that all manufacturing process on whether scale
requires electric power, whether hydro, thermal or nuclear electric carrel. In
fact, it can be stated that in most cases, other sectors of the rely on the
availability of electricity for its existence and survival. NEPA was therefore
established to operate with a focus on special economic and political
objectives, which are expected to be met simultaneously. A critical examination
of those objectives shows that there are conflicts examination of those that
shows that there are conflicts in the simultaneous fulfillment, for example,
resources mobilization and revenue generation objectives are pure economic
goals, a purely social goals. The combination and pursuance of these goals with
spurious harmonization and sometimes shifting ministerial comfort especially on
pricing investment and administrative decision create serious management,
operation organizational problems.
These problems have
reflected in the poor financial returns to investment in NEPA and also poor
quality of institutional performance in terms of electricity supply.
Interruption at alarming frequencies. Overhead distribution network system,
irregular meter reading and billing, illegal connection excessive production
cost, irregular equipment servicing and maintenance.
Dike (1988) affirmed that
communication is a study of the way in which the exchange of message occurs,
the purpose of such message attains its objectives. I n that the basis of
communication is for the message sender to be decoded by the received through a
fed back.
Whenever, there are two
or more person working towards the achievement of a set objective success is
naturally unconceivable among the group. Communication as fundamental tool in
management has been of primary concern to administer in all human institution.
Be it an enterprise as goals of such organizations, these goals are always a
grouping of human elements in the organization.
We may have what may be
regarded as the supraordinates or the management group and the sub-ordinates
who invariably see to the accomplishment of the organizational goals.
These do not in any way
exonerate the management group in the task of achieving these organizational
goals.
In business management,
ideals, objectives, instructions, suggestions have to be exchanged among the
management staff for the purpose of planning executing or operating the
business polices. This exchange of facts, ideas, opinion or emotions by two or
more pointed communication by Shina and Hugali (1977:46). This task of
achieving the organizational goals, involved such things like planning,
directing, co-ordinating and motivating which can be carried out by the process
of receiving, issuing, recording and interpreting the information of facts and
figures relating to the varied aspects of business activities. Flippo (1982:419)
viewed communication as the act of imparting ideas and making oneself
understand by others. He further asserted that managing is getting things done
through others, a task which requires the manager to communicate with other
people.
From the above task of
achieving the goal of organization, it becomes evident that people are
instruments to the achievement of organization objectives.
Benard (1938:63)
affirmed that communication is a means by which people are linked together in
an organization to achieve a common purpose.
Management of an
undertaking means unification of skill and efforts of others and their
direction necessarily implies transmission of information intended to convey
the ideas of what is designed or required to be done.
Also in the words of
Allen in Sinha and Miyahi (1977) communication is the sum of all things one
person does when he wants to create an understanding in the mind of others.
This would entail the
dissemination of information to link all the levels to act upon such
information. Taken together what has been delineated above which involves the
process of transmitting information as between different levels of authority
and among the offices on the same level is communication.
1.2 STATEMENT
OF PROBLEMS
NEPA has experienced and
retrenchment and threats of all sorts. This signifies that something is wrong
somewhere. Especially in terms of communication process to keep the
organization as one body. Despite that the public appear to be loosing
confidence in NEPA gradually. These suggest that there are some problems in the
establishment some of these problems include:
1.
The extend of the adequacy human/non human resources
2.
How the objectives are being achieved
3.
Dangers of communication gap on productivity
4.
How welfare of the staff is cared for
1.3 RESEARCH
QUESTIONS
1.
To what extend are the resources available in NEPA Enugu adequate for
communication effectiveness?
2.
To which extend are the objectives of NEPA being achieved?
3.
To which extend do thee communication gap in NEPA Enugu affect its
productivity?
4.
To which extend has lack of welfare to staff of NEPA affect their productivity?
1.4 SIGNIFICANCE
OF THE STUDY
The continues economic
depreciation which Nigeria has been passing through for some years now, has
compelled citizens, industrial and business establishment to survive, it must
make profit even marginal profits, one of the significant measures my
establishment has been taken the retrenchment of workers retrenchment may be
right given the current economic climate, but will it solve the problem of
non-profit ability for the establishment?
Most establishments
including NEPA is profit oriented. Profitability however, is dependent on high
productivity, which in turn depends to a large extent on workers moral.
A number of factors led
to high worker’s moral principle among which is effective communication between
subordinates and supervisors in the organization. Even the minimum work force
left after retrenchment may not maximize its productive capacity in absence of
any effective communication system, for workers may feel alienate and thus
shows a bad attitude towards the progress of the establishment, even live in
fear. The significance of this study therefore lies in the attempt to
identifying flows, if any military against effective communication and
organizational management effectiveness in NEPA.
The study is also
significant in the sense that its findings will help both management and staff
of NEPA who are desirous of pin-printing the problems that inhabit their
performance apart from the inadequacy of funds for operation.
To the extent that other
establishment can fear from finding of the NEPA study. This is also significant
at it would open up areas of interest from future researchers.
1.5 THE
PURPOSE OF THE STUDY
The purpose of the study
includes thee following:
1.
To find out the extent of the adequacy of resources in NEPA for communication
effectiveness.
2.
To ascertain the extent to which the objectives of NEPA are being achieve.
3.
To determine how communication gap among staff affect the productivity.
4.
To find out how management style affects the welfare and NEPA Enugu district
productivity.
Department | Business Administration and Management |
Project ID Code | BAM0356 |
Chapters | 3 Chapters |
No of Pages | 42 pages |
Methodology | Chi Square |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
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Contact Us On | +2349067372103 |
Contact Us On | +2349094562208 |
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