ABSTRACT
This research work has been carried out to determine
the challenges of information and Communication Technology (ICT) to workers.
This is with the basic aim of providing practical solution towards the
re-engineering and sustenance of the organizational profession. The re-training
of workers, carrying out of visitation in form of excursion to those firms that
assemble or reproduce these modern machines, proper funding of institutions and
procurement of modern machines and equipment. Information and
communication Technology (ICT) training and development strategies to
organizational staff in the organizations. Development of social and physical
infrastructure within the government and organizations towards enhancing
effective and efficient performance of the staff. However, the final
recommendations are good proposals for any organization to adopt in order
to make its workers more effective and efficient. The research work
present the issues, challenges and strategies in this regard with reference to
some selected organizations in Port Harcourt, River State.
TABLE OF CONTENTS
CHAPTER ONE
1.0 Introduction
1.1
Background of the Study
1.2
Statement of Problems
1.3
Objectives of the Study
1.4
Research
Questions
1.5
Research Hypothesis
1.6
Significance of the Study
1.7
Limitation of the Study
1.8
Definition of Terms
CHAPTER TWO –
2.0 Literature
Review
2.2
Definition of a Secretary
2.3
Secretaries before
ICT
2.4 Challenges of Information and
Communication Technology to Modern workers
2.5 The Challenging Function
of the Secretary
2.6 Record Keeping and
Management
2.7 Management Information
System (MIS)
2.8 Communication Technology
Reference
CHAPTER THREE
3.0 Research Methodology
3.1
Introduction
3.2
Sources of Data
collection
3.3
Population of the
Study
3.4
Sample and Sampling
Procedure
3.5
Instrument for Data
Collection
3.6
Validation of the Research
Instrument
3.7
Reliability of the Research
Instrument
3.8
Method Administration of the Research Instrument
3.9
Method of Data
Analysis
CHAPTER FOUR
4.0 Data Presentation,
Analysis, Interpretation and summary of Results/Findings.
4.1 Presentation and Analysis
4.2 Test of Hypothesis
4.3 Summary of
Result
CHAPTER FIVE
5.0 Summary of Findings,
Recommendations and Conclusions
5.1 Summary of Finding
5.2 Recommendations
5.3 Conclusion
5.4 Limitation of the study
Bibliography
Appendix
Questionnaires
CHAPER ONE
1.0 INTRODUCTION
The world of business is
changing rapidly as a result of technological development. This is very wide
departure from the traditional business enterprises to the evolution of
international and multinational organizations in Nigeria economy. Some of these
establishments have acquired and installed modern communications
equipment.
Thus, information
technology and an ultimate fully electronic office is fast becoming a reality.
In effect, information and communication technology pose a lot of challenges to
modern secretaries. The impact of technological improvement in the office
demands that the development of a successful secretarial career today depends
of upon the secretary to acquire information and communication technology
(ICT) based skills and expertise as well skills required for each category of
staff.
Technology changes in
our environment coupled with competition within a particular industry or in the
society account for the reason why secretaries should engage in training and
development to meet up with the challenges. This is as a result of the need to
match changes in structure, policies, technology, processes and producers with
the needed performance, attitude and behaviors. This study will provide an
sight into the present day technological realities in and office and how a
secretary could fit into it.
1.1 Background Information
The emergence of information and Communication Technology (ICT) has given a new
improved life to communication in the office, factory, banks, hospital, hotel,
supermarket, garage or at home.
As information and communication technology (ICT) continues to expand in office
across the nations, the role of the secretaries has greatly evolved. Office
Automation and organizational restructuring have led secretaries to
assume a wide range of new responsibilities once and reserved for managerial
and professional staff. Secretaries now need to be provide with training and
orientation, conduct research on the internet and learn to operate new office
technologies. This will enable the secretary to work along with other staff and
meet the challenges of modern office.
There is no doubt that the secretary remains the life-wire of any organization.
Contributions and effectiveness of a secretary depends on how he/she can cope
with the modern technologies. However, with the development of new technology,
secretarial profession is becoming increasingly challenging and more
sophisticated that the common traditional role of a secretary are
gradually being faced out.
Secretaries are responsible for a variety of administration and clerical duties
necessary to run an organization effectively. They serve as information
charring house for an office, schedules an appointment, provide information to
caller, organize and maintain paper and electronic file, manage project, and
provide correspondent. Secretaries and aided in these tasks by a
variety of office equipment such as computer, photocopier, and telephone
systems. In addition, secretaries increasingly use personal computer to run
spreadsheet, word processing, database management, desktop publisher, and
graphic programs. Tasks previously handled by managers. Hence, this study has
been designed to bring to light the veracity of ICT and the challenges and how
a secretary could meet up with these challenges.
1.2
Statement of the problem
In today’s office,
traditional job like filing, keyboarding
reprography, treatment
of incoming and outgoing mail and other clerical activities have now learnt
themselves to Automation. Attention is now shifting from the usual traditional
secretarial skill to a more modernized practice. The central focus of this
study is to address the challenges of information and communication Technology
that modern secretaries face.
1.3
Objective of the Study
The main objective of this study are:
1. To
analyze the various forms of information and communication technology (ICT) and
how they pose as challenges to modern secretaries.
2. It
will be of great importance to practicing secretaries, employers of labor,
managers Researchers, Governments and trainers of Secretaries to know the
various challenges faced by secretaries on information and communication
technology.
3. The
study will analyze its differences and major challenges pose by secretaries in
work places..
4. It
will also provide strategies for the employers and organizations on how they
can develop secretaries and what they can embark upon for updating secretaries
skills to meet the challenges of modern information systems and equipment’s
1.4 Research
Questions
1. Will
information and communication technology enhance the secretarial skill and
practice?
2. Can
a secretary remain relevant without modern information and technology?
3. Would
the career structure of a secretary remain unchanged?
4. Can
secretaries find use of modern information and communication technology
equipment’s relevant in handling the human aspect of their
job?
1.5
Research Hypothesis
The hypothesis below is given to tentative answers to help the researcher in
proffering solution to the project work:
H0: Secretaries are not well equipped in the use of
modern Information and communication technology.
H1: Secretaries are well equipped in the use of
modern Information and communication technology.
H0: Modern information and communication technology
do not enhance the secretarial skill and practice.
H2: Modern information and communication technology
enhance the secretarial skill and practice
1.6
Significance of the Study
It is hope that by the end of this research work, the researcher would identify
the major challenges of information and communication technology to modern
secretaries and thus:
Identify strategies for
modern secretaries to meet these challenges.
Increase public
awareness in information and communication technology as it concerns
secretarial staff.
Encourage organizations
on the training of their secretarial staff in the area of information and
communication technology to enhance efficiency and effectiveness in their
duties.
1.8
Definition of Terms
Secretary: Some people refer to the secretary as a
typist, others refer her as a part of the clerical team in an office, some
other people see secretary as a receptionist and some the ‘‘mind’’ of the boss.
Challenge: Problems
ICT: Information and Communication Technology
NAMBLE: Nigeria American Bank Limited.
Department | Business Administration and Management |
Project ID Code | BAM0347 |
Chapters | 5 Chapters |
No of Pages | 98 pages |
Methodology | Chi Square |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
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Contact Us On | +2349067372103 |
Contact Us On | +2349094562208 |
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