The major purpose of this study was to determine if the nature of
communication Enugu State Water Cooperation had a significant Influence on the
workers morale and work performance.
It was also aimed at assessing the quality of communication
within Enugu State water cooperation (ENSWC). Identifying the major
channels / media of major barriers to effective communication.
The sample for the study include 100 respondents randomly selected from
the three Directorates of the corporation. Data were collected by means
of the communication within the organization.
The data were analyzed using percentages and correctional analysis. The
following finding were obtained from the tudy.
The major channels of communication were formal, informal channels like the
grapevine were rarely utilized.
The major media of communication were verbal and written. Verbal medium
was accredited to be good and properly utilized, downward and upward
communication appeared not to be good and properly utilized. Written media
which include memos and letter were satisfactory but indicated that some
improvement needed be made.
The major barriers to communication were found to be time pressure, sender, source
credibility, information filtering and information overload.
TABLE OF CON TENT
Background of the study01.2 Problems Association
Problems Associated with the subject matter.
Problems the study will be connected with
1.4 The importance of studying
The origin of the subject area
School of thought within the subject area
Different method of studying the problem
Analysis of the data
Improving employee performance and morale through effective communication which
make a effective in his job. Managers in general and industrial psychologist
have been sticking to improve worker effectiveness in his job. As noted by from
(164:191) a substantial proportions of the research in this field
has been concerned ,with explaining individual difference in job
performance. Also many of the methods used by professional industrial
psychologists are directed towards increasing the level of performance of
workers. Certain factors have been widely recognized as having reasonable
influence on the morals and performance of employee in industrial firms. Vom
(1964:91) for instance stressed the importance of motivation.
Middle West and Hill (1988:3160 viewed communication between two or more
people to achieve a common understanding about an object or a
situation. The process of communication starts with the formation of ideas by
the sender (know as ideation which is the content of the message the sender
want to transmit. In the next step, encoding, the ideas are organized into a
series of symbols designed to the intended receiver(s) suitable words or
phrases that must be understood by the receiver(s) and the appropriate
medium or media to be used memorandum, conference, etc were selected.
Next transmission of the message takes place as encoded through selected
channels in the organization structure. In transmission the message is then
received and then decoded, or changed in to the form to be understood by the
In the next step, the receiver takes action or responds by filling the
information, asking for more information etc. Communication has not taken place
unless there is some type of feedback to the sender in the message received.
Possible barriers exist to the communication process, and such barriers could
exist in any stage of the communication process. These include poor reception
poor listening semantics, Cultural difference and
Organizational climate etc.
(Sherman et al, 1998:322). These barriers sometimes referred to as noise, could
be removed or reduced through adequate knowledge of then and concerted efforts
at taking certain steps such as training for improved perceptual ability,
proper non evaluative listening use of simple words, conciseness and
specificity other include improving the organizational climate encouraging
openness) sincerity on the part of management encouraging the needs of
employees, proper timing and use of appropriate channels and media (Sherman et
al; 1988:328) within and outside the organization programmes.
Effective communication requires mutual understanding and achieving effective
communication is a challenge. As middlemost and hitt (1988:317) pointed out,
poor communication, is cited as the basis of conflict with in organizational
problems. Good communication is also the basis of effective leadership. The
motivation of subordinated and he exercise of powder and influence. The authors
noted further that improving communication is not an easy task communication
has also been show that an integral part of corporate
subordinate may feel insulted because of a manager’s wrong choice of words in
communication or that a manager has degraded him self or herself because of
such wrong choice of words. Thus communication may have an important bearing on
the morals of workers
The overall performance
of an organization depends on the extent to which the organization accomplishes
its set down goals, which is determined largely by individual workers
performance. The research meant that mangers In general and industrial
psychologists in particular have lung been interested in the conditions which
make a worker effective in his job. As noted by Vom (1964-191) a substantial
proportions of the research in his field has been concerned with
explaining individual differences in job performance.
ASSOCIATION WITH THE SUBJECT MATTER
In the ideal situation
without an organization communication is supposed to be basically a two
way process from suppr ordinates to subordinates and vice versa and lateral
between the vice verse level. In such a situation, the organizational climate
is supposed to be open, and the nature of communication would permit the
coordination of tasks. Giving of instruction shaping of ideals. Digestion of
information, the solution of personnel problems and difficulties associated
with the performance of tasks, with the result that works morale and
performance would be enhanced and organizational goals met.
However in many organizations
such as Enugu State water corporations (ENSWC) this is not the case in real
life. Effective communication is very difficult to achieve. Breakdown in
communication process is occasionally witnessed due to several reasons such as
poor choice and quality of communication media, and other barrier to
communication such as poor perceptual ability.
Poor listing ability
Poor understanding skills
Poor quality of written and
oral communication wrong timing and poor frequency of such communications.
Thus while one occasionally
hears /observes the poor quality of downward communication, no media of upward
communication appear to be operative moreover, poor jobs attitudes are easily
observed, together with occasional lapses in individual task performance.
These have sometimes culminates
in the poor attainment of the overall goals for which such
organization have been established.
It occasionally suggested that
the poor morale and lapses is job performance exhibited by workers are general
phenomena, peculiar to workers in ENSWC, and are attributable to poor
communication within the organization.
1.3 PROBLEMS THE STUDY WILL BE
To identify the major communication channels media that are frequently utilized
To access the nature of communication channels media in terms of quality and
adequacy and make appropriate recommendations for improvement.
To identify major barriers of effective communication, in ENSWC and suggest
remedies to such barriers.
To determine if works satisfaction with the nature of communication in terms of
quality, adequacy and openness has an effect on the morale of employees.
To determine if workers satisfaction with the organizational communication with
in ENSWC, is significantly related with worker
1.4 THE IMPORTANCE OF STUDYING
This study is significant for several
reasons. The study would create more evidence regarding the influence of
communication on the performance and morale of workers within business
organizations knowledge in the area would thus have been increase and more
researches in the area would be stimulated. It would also lead to the
validation/refinement of existing theories regarding communication, performance
and morale, and the better conceptualization of their interrelationship.
The findings of the study and recommendation would be useful to business
organization. In that it would be possible for them to carry out appropriate
adjustment of existing communication strategies or level for adequate
influencing the workers moral and performance.
By so doing greater productivity of not only the particular organization
studied here but similar ones and other, can be achieved ministries, and extra
ministerial departments could utilize the finding of the study and
influence workers performance and thus improve the services rendered by
OF IMPORTANT TERMS
Communication and employed performance, productivity, effectiveness and
The relevance of communication to employee performance and consequent
organizational success could be seen in Nwachukwu (1988:164) observations, that
the effect of organizational communication can be measured in terms of attitude
and performance for it affects towards organizational leadership and
consequently as middlemost and Hitt (1988:317) have pointed out, managers. Must
be communicate with their subordinate or order that jobs be effectively
performed, organizational goals must be communicated to employees who are
expected to achieved them.
May jobs requires coordination and coordination requires communication. Sherman
et al (1988:326) have indicated that effective communication yields the levels
of understanding necessary for efficient.
TERMS AND CONDITIONS APPLY
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