Management information system is network of communication channel
in an organization from the points of data origination through the processing
procedures to the decision making (feed back) then from the point of decision
back through the information channels to the points of implementation of the
decision (control). This suggests that management information system is
indispensable to any organization. Is crucial role toward organizational
development demand an effective and efficient mode of operation. The
attainment of this objectives necessitate the utilization of computers on data
processing and dissemination of information.
Computerization of the management information system facilitates
timely dissemination of information to management for decision making enhances
accuracy in data manipulations and makes for speedy information flow within the
organizational structure. This is the purpose which this study seeks to
bring to fore. With particular reference to the billing system of NETEL
Enugu, the researcher wishes to show how the computerization of the system has
facilitated customer identification, customer billing, vetting and bills
distribution in such an efficient manage by which customer service
have tremendously improved in the light of productivity and profitability.
In furtherance of the research objectives recommendations were
made, which if implemented, the researcher hopes will bring about efficiency
and effectiveness’ of organizational operations in general and decision
making in particular. making in particular.
1.2 Statement of problem
1.3 Objective of the study
1.4 Significance of study
1.5 Scope of the study
1.6 Limitation of the study
1.7 Definition of terms
2.0 Literature review
2.1 History of management information system
2.2 Computer and management information system
2.3 History if NITEL with emphasis on its MIS
RESEARCH DESIGN & METHODOLOY
3.0 Introduction of the study
3.1 Research design
3.2 Area of study.
3.3 Population of the study
3.4 Sample size determination
3.5 Instrument for data collection
3.6 Variability of the instrument
3.7 Reliability of the instrument
3.8 Methods data collection
3.9 Method of data analysis
4.0 DATE PRESENTATION & ANALYSIS
4.1 Testing of hypothesis
4.2 Summary of result
5.0 DISCUSSION OF THE RESULT,
SUGGESTION FOR FURTHER RESEARCH COCLUSION AND RECOMMENDATION
5.1 Discussion of result finding
5.4 Suggestion for further study
1.1 BACKGROUND OF THE STUDY
It is said that to mange on organization is to manage its
future. How can the future be management? The answer through a timely
procurement of relevant and reliable information is the complement of its
procurement. The whole lot of activities therefore ranging form
information procurement through its collation validation and analysis to
feedback make up what can be seen as a system. The type of system in
management is known as management information system (MIS)
Management information system is the formal processes of data
collection organization analysis processing and dispersing of information
internal and external to the organization in an effective and efficient manner
(LUCEY 1987) it entail not only any organized and interacted approach at
placing relevant and timely information on the desk of the manager to aid
decision making (Modile 1995) but also the control and
accessibility any plant on time as may be demanded by management.
Primary the MIS. is set up for the purpose of providing planned
and controlled information to all levels of management to effect appropriate
decision making This it does by gathering data imputing and
processing them into information and further disseminating these items of
information to managers in the from of financial as well as non financial
information system can be subdivided into functions information system such as
marketing information system the financial information system and the present
information system and so on depending on the type of organization.
How does the management information system organizations serve
various level a of management. The answer is not for fetched for instance
for the lower management concerned with the day to day process of
supervision and direction of the routine activities of the organization, whose
decision are often repetitive with short time horizon and few uncertainties,
the MIS provides operational information which are mainly historical detailed
largely and narrow in scope. Also it provides and direct the operations and
function of the organization. Finally, to the top management,
organization as a whole in addition to the formulation of objective the
development of strategies, policies and tactics that are to be
adopted in achieving organizational goals the MIS provides strategies
information which are largely external, forward looking and mostly qualitative.
This, the management information system (MIS) provides management
with varying information depending on the level thereby making for increase on
the efficiency of the organization through better management decision, more
effective utilization of resources increased profits betters and less costly
a) MIS performs four basic functions collection
of data from a variety of sources. This means obtaining facts such as
records of the day transactions of the organization either by observation or
research from both external and internal source.
b) Efficient organization of data accessing and
storing data in database. A database is on organized collection
of data. For instance, an ordinary hand written address book is an
example of a simple manually maintained database.
c) Data procession into information upon which is
to be used by management. Data is stored, analyzed compared, calculated and
generally worked on to produce message in the from required by the manager,
which is then termed information.
d) Presenting data in a meaning and useful
from. This could be by mans of various kind of reports including stoical
reports such as sales analyses and control information such as budget
These functions, the MIS can performed either manually or with the
aid of machines many organizations manually operate their management
information system and due to the enormous quantity of data/information are
being used lot paperwork is involved. In tray (documents) serve as input
for data white reports and statement sheets form the output. Filling
cabinets where in records and files are kept, serve as the device for storing
However owning to the fact that organization have grown in size,
the information flow has become so enormous that face to-face. Communications
and even written memoranda can ob longer effective adequate communication or
effective processing of data. The MIS of these organizations have this in
recent times found it difficult to meet with the increasing demand being made
on it for information. As a result, the manual means of operation is jam packed
with scores of data to be processed. Hence Delng and in accuracies
in data collection and analysis. Delng often makes decision making to be
on accurate. Also, there is the problem of misappropriation of important
documents or even cases of stolen files.
These lapses amongst others have put a question make on the
manually assisted MIS, hence, solutions have been sought in the introduction of
mechanization with particular inference to the use of computers.
1.2 STATEMENT OF THE PROBLEM
Investigation has shown that before introduction computers in the
MIS department of NITEL PLC, Enugu, the manually operated MIS indicated lapses
which often beat the imagination of managers. Consequently the processes
of decision making was almost reduced to guess work due to the absence of an
effective and enduring information and retrieval system. this
affected the general productivity of NITEL.
However the computerization of the MIS department, not only was
the problem of competence in decision-making achieved but also information
storage and retrieval systems become effectively. But has NITEL PLC been
fairing well with the computerization of its MIS? The colossal financial loss
by the parastatal via unpaid telephone bills and other fraudulent practices
have thrown a spanner in the wheels of NITEL and has justified the prickle of
Cursed by the researcher upon which satisfaction the research sought by asking
the following question.
a) Has the computerization of the MIS department of
NITEL PLC Enugu actually improved management operations and decision making?
b) Are customers effectively and satisfaction
served better now with the computerization of NITEL’S department?
c) How fraud been mitigated in NITEL PLC?
d) Since The Computerization on the MIS department
has the profitability level of NITEL PLC been in a progressive fraud?
These are the problems which this work seeks solve
1.3 OBJECTIVE OF THE STUDY
THE OBJECTIVE OF THE STUDY ARE
1) To ascertain the extent to which computer
information helps to solve the problems of the manual system.
2) To find out those areas on which management of
computerization firms have failed to take advantage of the service of the
computer within the organization well as analysis area.
3) To identify a frame work for analyzing a company
with a computerized management information system with a view to deduce the
benefits or otherwise in taking such decision.
4) To determine the operational performance of the
computer system with particular reference to MIS department of NITEL PLC Enugu
and the problem associated with the use of machine
5) To make necessary recommendation
1.4 SIGNIFICANCE OF THE STUDY
The satisfactory operation and control of an organization rests to
great extent on information or data. Data processing for business
purposed is not an in itself but is used by management to assist in achieving
its objective is of providing goods and services making prior dealing
fairing with employees customer, suppliers and satisfying legal requirements
regarding the keeping of records. This could be enhanced by the
introduction of the computer in the management information system.
This project will highlight the importance of computers in
the management information system and heighten the emphasis by comparing the
computerized system of operation to the manual.
Whereas this work appears to be more beneficial to those persons
with sapient knowledge of management process will find
1.5 SCOPE OF THE STUDY
The scope of this study is only confined to the MIS department of
NITEL PLC Enugu with particular reference to the designated area of MIS
which control customers billing system. The adopting of the billing
system will help in providing the relationship between the billing system and
the profitability level.
1.6 DEFINITION OF TERMS
These are artificially conceived structures with a pattern of ways
in which large number of people, engaged in complexity of work or tasks relate
themselves to each other in the conscious systematic establishment and
accomplishment of manually agreed purposes.
This is the process by which those charged with the responsibility
of running the affairs of an organization discharged such responsibility.
A representation of facts concepts or instructions information.
Data that has been collected, analyzed manipulated and gain meaning which is
capable of initiating action. Relevant information that is useable by the
manager for decision making. It must be timely, appropriate.
Accurate detailed and understandable .
The execution of a systematic sequence of operations performed
upon data to generate information.
These are directive information that have to be acted upon by
middle management in order to implement strategies. These comprise
information on marketing, manufacturing research and development etc.
These are broad information that specifies the company pattern of
objectives purposes or goals and major policies and plans for achieving these
goals stated in such a way as to define what business a company is in.
These are operational information used to control the day-today
activities of the organization. Information meeting scheduling and
circular are examples of routine information.
A collection of structured data with minimum duplication which is
common to all user of the system but is independent of program which use the
An electric devices that accepts data from an input devices
perform some kind of manipulation on the data in accordance with pre-defined
instructions and transfers the processed data to an input devices in final
The means of data processing procedure using pencil, pen, adding
machine calculator etc.
TERMS AND CONDITIONS APPLY
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