ABSTRACT
The purpose of
this study is to ascertain the effectiveness whether or not manpower training
and development are effectively organized in the first Bank PLC Enugu main
office. The idea is to ultimately come up with scientifically verifiable
conclusion on various aspects of the subject matter namely training staff
appraisal and staff development.
A stratified sample
population was draw from employees in the first bank Plc Enugu main office.
A total of forty (40)
such employees were used for the study. A questionnaire prepared and
distributed to them for completion.
The employees responses
were processed and analyzed using table pie-chart and chi-square.
The results showed that
apart from staff appraisal all the other aspects of manpower training and
development are effectively administered.
The hypotheses used in
this work are as follows.
Ho: Manpower
development in first bank PLC is not effectively performed.
Hi:
Manpower development in first bank is effectively performed.
Hypothesis 2
Ho: Regular
manpower development in first bank Plc has no significance
difference in the staff
attitude to work.
Hi:
Regular manpower development in first bank significance
difference in the staff
attitude to work.
Hypothesis 3
Ho: The
importance attached to regular manpower development has not attained a
reasonable expectation
Hi:
The importance attached to regular manpower development has attained a
reasonable expectation
TABLE OF CONTENT
CHAPTER ONE
Introduction
1.1 Background
of the study
1.2 Statement
of the study
1.3 Purpose/
objective of the study
1.4 Research
questions
1.5 Research
hypothesis
1.6 Significance
of the study
1.7 Scope
limitations and delimitation
1.8 Definitions
of terms
CHAPTER TWO
Review of related
literature
2.1 Definition
of manpower development
2.2 Apprenticeship
development
2.3 Vestibule
development
2.4 On
the job development
2.5 Of
the job development
2.6 One
to one instruction
2.7 Lecture
CHAPTER THREE
Research design and
methodology
3.1 Research
design
3.2 Sources
of data
3.3 Population
3.4 Sample
and sampling techniques
3.5 Instruments
of data collection
3.6 Methods
of data presentation
3.7 Methods
of data analysis
CHAPTER FOUR
Data presentation and
analysis
CHAPTER FIVE
Summary, conclusion and
recommendation
5.1 Summary
of the study
5.2 Conclusion
5.3 Recommendation
Bibliography
Appendix
CHAPTER ONE
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
The study as the title
indicate ‘the impact of manpower development in the banking industry”, with a
particular reference to First Bank PLC at Enugu State main branch office.
It is expected that the reader of this study would after going through has an
idea to the effort of t is programmes to the success of First Banks Plc.
Ever since 1892, when
African Banking co-operation made a debate on Nigeria financial institution. It
could be traced back in century with the establishment of the British Bank for
West Africa (now First Bank Plc) in August 1894 in Lagos.
Before the advance of
the electronic banking people were making use of manual operation in banking
sectors. There were a lot of difficulties in meeting up to the stylization
then, which led to introduction of electronic technology in the banking
operations. The performance of banking expends as a result of technology
devices.
Today practice is says
makes perfects first Bank Plc has gone into technology device used in the bank
that is the computer. Before the computer this bank make use of other
non-electronic device such as calculators phones tax machines electronic
scannes camera etc.
On this topic
question come like this;
a. What
important is the application of technology to the banking operations?
b. What
magic did the staff of this bank performed to be the master of the system
The above two question
ld to the impact of the regular development programme as the topic indicated.
Because of the technology banking here is an massive development on the information
technology. These provide limitless opportunities for the bank to innovation in
the area of new produced service and cut down time often associated with these
produced services.
These development in
information technology includes the innovative produced and services electronic
system are becoming increasingly important.
The most obvious banking
application of computers is customers service computerized banks respond
immediately to meet up with the request form customers for statement of account
balance enquire.
Although the
effectiveness of the information and deployment in banking is another matter
the fact remains that electronic banking usage is now a reality. This is
to be expected in a view of huge amount of information being handed by banks on
the daily basis.
Banks today is which
more than routine. Bank particular and other banks in general
1.4 RESEARCH
QUESTIONS
The project will among
other things provide answers to the following research question.
1. Did the staff of
first bank attend manpower training and development programme in the last 5
years?
2. Do first bank
supervisors have the habit of using the opportunity of he annual staff
reporting exercise (appraisal) to identify first bank manpower development
need?
3. Were the manpower
development of the first bank in the last 5 year effectively performed to the
satisfaction of banks staff and management?
4. Did the manpower
development in bank make any significance positive difference in the staff
attitude to work and efficient customer services delivery in the first bank
particular and other banks in general?
5. In what ways could
manpower development existing in last 5years be improved in the first bank
particular and other banks in general?
1.5 RESEARCH
HYPOTHESIS
Hypothesis 1
Ho: Manpower development in first
bank PLC is was not effectively performed.
Hi: The Manpower development
in first bank Plc Enugu was effectively performed.
Hypothesis 2
Hi: Manpower
development in first bank Plc Enugu made no significance difference in
the staff attitude to work.
Hi:
Manpower development in first bank Plc Enugu made a significance
difference in the staff
attitude to work.
Hypothesis 3
Ho: The importance
attached to manpower development has not attained a
reasonable expectation
Hi:
The importance attached to manpower development has attained a
reasonable expectation
1.6 SIGNIFICANCE
OF THE STUDY
In view of the huge
investment which the bank make o staff training and manpower development and
the importance which the government attaches to the transfer of technology in
the banking sector there is definitely a compelling need for both the
banking industry and the government to have a verifiable means of ascertaining
the degree of effectiveness or failure of training and manpower development in
the first bank.
This is where the
significance or the study lies in providing readily that very much need
verifiable medium whose absence has so far credit the problem stated in section
1.1 more importance the study addresses specific training manpower development
parameters such as performance appraisal promotions and Nigerianization.
The ensuring statistical test result together with the conclusion and
recommendation emanating for the study could be used by both industry and
government in further modifying or re-ordering existing training and manpower
development techniques.
1.7 DEFINITION OF TERMS
1. Financial
institution in its terms it cover firms engage in management of money and other
related security documents.
2. Manpower
training it is the only factor of production that is capable of harnessing the
other factors such as land capital and machinery or materials to generates
output or goods and services.
In addition in above for
the purpose of this project such independence study undertaken by the staff
with the knowledge of the bank and approval in the bank management has
orientation course in service training poly air, UniAir of Imt and other
polytechnics. Programme in university, regular part-time and vanquish programme
in higher institution senior etc.
3. Appraisal could be
see as valuable inputs for training reward promotion and staff
development.
| Department | Business Administration and Management |
| Project ID Code | BAM0321 |
| Chapters | 5 Chapters |
| No of Pages | 73 pages |
| Methodology | Chi Square |
| Reference | YES |
| Format | Microsoft Word |
| Price | ₦4000, $15 |
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| Contact Us On | +2347043069458 |