Human relation management is earning as a major determinant of
organizational conflict. An organization success depends on how they are able
to relate with the staff in the organization. Organization are established with
the aim of making profit but how are they making profit with a lot conflict
arising from all angles. For the reason a research was been carried out in
order to know the causes and impact of organizational conflict. Conflict can be
defined as a type of behaviour that occurs when two or more parties are an
opposition as a result relative deprivation intercepting with one person or
group. From the research carried out we were able to know the causes and impact
of conflict in the organization. The project is divided into five (5) chapters.
Chapter one treated the background of the study, statement of the study,
objective of the study, statement of hypothesis, significance of the study
scope of the study research question and definition of terms and references. In
chapter two literature review were examined by other studies as it relates to
causes and impact of conflict in an organization. Chapter three deals
with the design of the study the method used in collecting data and it also
deals with the ways questionnaires were distributed using sample population of
one hundred and twenty two staff and customers and the data were analyzed using
percentages. In chapter four the data were treated. The data gotten from the
research survey were analyzed and interpreted and clearly presented. Chapter
five treated the summary or finding, conclusion and recommendation. From the
research we were able to know that all forms of business organization
experience conflict. And the basic reason why conflict occur in an organization
is because of different belief that were what 35 respondents representing 38%
responds rates said the impact of conflict in an organization is that minimized
organization profit according to the researcher 40 respondents representing 43%
response rate were in support of it. The researcher recommended that First Bank
Nigeria Plc Enugu should increase their co-operation among staff and between
staff and customers since it reduces organizational conflict.
1.1 Background of the
1.2 Statement of
1.3 Objective of the
1.5 Scope of the
1.6 Limitation of the
1.7 Definition of
Review of related literature
2.1 Meaning of Industrial
2.2 Types of
2.3 Inter Group
2.4 Conflict of Organizational
2.5 Sources of Organizational
2.6 Conflict as a Source of Strength and
Weakness in an
2.7 The Institutionalization of Conflict
Research Design and Methodology
3.2 Area of the
3.3 Population of the
3.4 Sample and Sampling
3.5 Instrument of Data
3.6 Validation of the
3.7 Reliability of Instrument
3.8 Method of Data
4.2 Summary of Finding (Results)
Discussion, recommendation and conclusion
5.1 Discussion of
5.2 Implication of the Research
5.4 Suggestion for Further
1.1 BACKGROUND OF THE
Conflict can be described as a “type of behaviour which occurs
when two or more parties are in opposition or battle as a result of a provide
relative deprivation from the activities of interacting with another person or
The two basic philosophical assumptions that underline in an
organization are as follows:
1. That man wants to enjoy egalitarianism
2. That man is a selfish being
These two assumptions are conflicting to each other while the
first assumption upholds that man is a selfish being by nature which gross to
say that man thinks of betterment of himself first.
He on the second proportion work forward to a world where
everybody is equal etc. A world where people think of the benefit of all. There
is two opposing goals therefore keep man in a state of disequilibria and
interfere with man’s ability to work harmoniously with employees. As a result
conflict is said to over-existing or ever present.
As long as we agree with the fact that no two peoples are the same
and at the same time being to either in an organization different individual to
perform different may roles the achievement of the set organizational
objectives. Due to roles difference, it may clash leading to conflict
individual objective running counter wither organizational objectives. We shall
at this point quiet a renowned religious preacher, politician and ideologist,
Rev. Jersey Jackson of the United State of America, who once said during one of
his campaign speeches. We are not perfect human beings but we have been called upon
to perform perfect duty. Jersey Jackson therefore understood from the on set
that conflict will always exist but that should not stop man from performing
his duties. The advice is that we should therefore seek to minimize conflict.
His interpretation of the word WEALTH POSITION AND POER, is quite district of
the ordinary man’s. This is because this came as a duty amongst important
being. For that reason, wealth for him is meant for sharing ment for higher
productively by ‘corporation’ the research means the collective power of the
individual’s participating in it (i.e. synergistic affect).
Therefore knowing fully well that conflict is bound to exist in
all forms of organization. Manager must have foresight to be able to determine
the future or unforeseen circumstance. As he knows no two persons are the
same but are called to do the same work in the organization so conflict must
arise. So experience managers compiled with hard work would make his decision
certain. This attendant knowledge and skillful application of management
principles is necessary at this stage.
1.2 STATEMENT OF PROBLEM
Organizations in Nigeria have not been able to achieve their
objective of either profit minimization or maximization of shareholders wealth
as a result of industrial conflict. The government functions businessman the
media and the general public are characterized by inefficiency, favoritism
unfriendly attitude to their position meant dignity for all while power was to
services and not for dominance as the ordinary earthly man felt. While Christ
was postulating on these ideologies and bringing about the partially realized
transformation in the word the ordinary man for his selfish nature felt that
wealth was unquestionable a significance determinate of social class since wealth
provides the means to pursue a life style unattainable by those without wealth
on his opposing view and others gave rise to the highest conflict which Christ
met on the cross “the crucifixion”.
Conflict arose in the life of Christ because he was considered a
rebel in the land of his birth. The researcher used bible to interpret that
study because it carries a great lesson as far as conflict is concern.
Manager as the prime movers of our industrial, organization should
through the adaptation and understanding of the individuals situation
understand the force that could create tension in an organization and adapt
such measure that would give rise to co-operation and conductive environment
customer has in one way or other led to conflict between employers and
employees and between employers and union which in turn gave rise to the
- Production stop age
- How galactic products
- Industrial strike
1.3 OBJECTIVE OF THE
The purpose of this study is to examine the causes of
organizational conflicts and its effects on organizational performance, it
specifically tries to examine in detail, the causes, types, effects and
recommend various strategies on how to resolve organizational conflict to
enhance organizational performance and it will also inspire managers to develop
appropriate strategies on how to manage conflicts in their organization
These are the questions we intend to answer;
are the causes of conflict in an organization e.g. First Bank?
do conflict occur in an organization?
is conflict inevitable in an organization?
an amicable resolution of conflict in an organization give rise to improvement
of workers moral and productivity in the organization?
1.5 SIGNIFICANCE OF THE
The research will be of great benefit to First Bank of Nigeria Plc
customers and other organization both private enterprises.
The study will be very important to other researchers mostly to
This research will be of great benefit to the Nigerians and other
countries that has the effect.
1.6 SCOPE OF THE STUDY
The scope of the study will be very wide if it has to be carried
out in all the organization in Nigeria. The study is limited based on the fact
that there is no money to cover the whole nation. There is also the problem of
time constraint. Therefore the study is limited to First Bank of Nigeria Plc
Enugu main branch.
1.8 DEFINITION OF TERMS
Some of the terms used in this study are define as shown below:
means dispute or difference among people.
means equality i.e. were everybody is equal.
means lack of unbalance.
a person or group (worst) than other.
means to intrude i.e. to get in the way of another.
means something that is too much difficult to understand.
means when something is not growing or moving.
opposition between two persons.
TERMS AND CONDITIONS APPLY
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