ABSTRACT
Road Transportation was
viewed by the researcher as a sine qua non in the economy whether developed or
developing. Road transportation is seen as the engine of an economy. It links
producers, suppliers, consumers and commuters. But poor, ineffective and
inefficient road transportation system have crippled development and the
collapse of many economic and social activities which have resulted in
dissatisfaction among the customers in the industry. This is characterized by
poor management that has resulted in the loss of life and property including
damages worth unquantifiable amount of money. The researcher used primary and
secondary sources and methods of data collection in the study. The researcher
presented the data in tables and used simple percentages to analyze the data
obtained. The findings of the research among others were that road transportation
is very essential for the movement of goods and people. Inefficient roads all
over the country make commuters uncomfortable. Lack of maintenance culture by
drivers always result in breaking down of vehicles and poor services rendered
to customers causes dissatisfaction. The researcher recommended that good
roads must be put in place to address the situation. Regular maintenance
of vehicles and roads and provision of quality customer services that will
satisfy the commuters who constantly use the roads and vehicles for their
economic activities. Drivers who operate vehicles through the use of road can
be improved by;
1. Regular
workshop for them on the use of roads.
2. Motivational
provision such as allowances for accident free driving in a period of time
3. Other
allowances for vehicle maintenance, provision of uniform and bonuses especially
during feast days like Christmas are also recommended as incentives and
motivational tools.
4. Prefencial
system of payment..
TABLE OF CONTENT
CHAPTER
ONE: Introduction
1.
Background of the
study
1.2
Statement of the
problem
1.3
Objectives/purpose of the
study
1.4
Research question/hypothesis
1.5
Significant of the
study
1.6
Scope of the
study
1.7
Limitation of the
study
1.8
Definition of special
terms
References
CHAPTER
TWO: Review of the Related Literature
2.1
Theoretical framework
2.2
Historical
background
2.3
Current literature on theories postulated above
References
CHAPTER
THREE: Research Design and Methodology
3.1
Research
design
3.2
Sources of data
3.2.1 Primary
source of data
3.2.2 Secondary
source of
data
3.3
The population of the
study
3.4
Determination of sample
size
3.5
Methods of data
collection
3.5.1 Questionnaire
design, distribution and
collection of
responses
3.6
Methods of data presentation and analysis
CHAPTER
FOUR: Data Presentation and Analysis
Data
presentation
Demographic
characteristics
CHAPTER FIVE: Summary of
Findings, Recommendation Conclusion
5.1
Summary of
findings
5.3
Conclusion
5.2
Recommendation
Bibliography
Appendixes
LIST OF TABLE
PAGE
Table 4.1.1 Distribution
and retrieval of
Questionnaire
Table 4.1.2 Sex
distribution of respondents
Table 4.1.3 Age
distribution of respondents
Table 4.1.4
Distribution of respondents by
marital status
Table 4.1.5
Distribution of respondents by
academic qualification
Table 4.1.6
Distribution of respondents on
duration of patronage
Table 4.1.7
Distribution of respondents on the
relationship between management
and customers
Table 4.1.8 Distribution of respondents on
assessment of the
management
Table 4.1.9 Distribution of respondents on
assessment of the
drivers
Table
4.1.10 Distribution of
respondents on the
goal of the
company
Table 4.2.0
Distribution of respondents on
assessment of the vehicle they have
entered or traveled with
Table 4.2.1
Distribution of respondents on whether
drivers travel with manifest
Table
4.2.2 Distribution
of respondents on what
they say about the
services being
given or received from
Peace Mass
Transit
Table 4.2.3 Distribution of respondents on
having opportunity to
patronize
somewhere
else
Table
4.2.4 Distribution
of respondents
on their opinion of the problem
facing the
enterprise
Table 4.2.5 Distribution of respondents on
whether Peace Mass
Transit has well
trained and efficient
staff
Table 4.2.6 Distribution of respondents on
the
role of transportation management
Table 4.2.7 Distribution of respondents on
whether transportation company has
adequate modern technology
CHAPTER
ONE
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
Road Transportation is a
necessary end right from early history. The mobility of people and materials
especially in the present days become one of the greatest needs that have to be
adequately satisfied on our society and economy at large.
Transportation is
referred to as the engine of the economy (Kunri 2005:79). This means that
with out transportation management system, the entire economy will suffer
stagnation. Transportation helps to bridge the gap between producers, suppliers
and industrials users as well as individual commuters.
Research has shown that
transportation alone account for about 46% of the total physical distribution
costs for manufacturing companies and 28 % for reseller companies
It is important to note
that not much success can be accomplish in manufacturing, distribution of goods
and services including the movement of people without transportation.
It is as a result of the
great importance attached to transportation that man has over the years
developed various transportation modes in other to facilitate the movement of
people and materials. The mode of transportation selected will greatly depend
on price, time, delivery, condition and destination, customer’s patronage, and
past purchase satisfaction.
This poor transportation
management can therefore jeopardize the source of procurement of materials;
goods and services, movement or people and even course increase in prices and
loss of lives.
1.2
STATEMENT OF THE PROBLEM
Poor road transportation
management is one major problem that is affecting the growth of the economy.
Poor road transportation management has led to the ineffectiveness and collapse
of the Nigerian road system that suppose to carry bulky goods from one city to
another and has made inflation to be high. This in turn has bounced as the road
transportation system characteristized by heavy duty lorries overworking the
road system and the resultant effect is damages of roads causing accidents and
loss of lives and property.
Poor management of Peace
mass transit transportation system has caused breakdown of vehicles that has
resulted in goods and movement of people not being able to reach their
destination on time.
This poor management of
road transportation systems has cost the nation a damaged image, loss of huge
amount of money, loss of lives and properties and most customers are greatly
dissatisfied with condition of road transportation in Nigeria.
Lack of poor
technological development to monitor or regulate the speed of vehicles, lack of
clean vehicles, high overloading of men and goods are great problems to road
transportation. In addition, the poor attitude of drivers towards their
passengers is nothing to write home about.
1.3
OBJECTIVES OF THE STUDY
The over all objective
of this research is to investigate the impact of road transportation management
that will yield satisfaction to customers.
The specific objectives
include:
To explore the operation
of road transportation management in Nigeria as regard to peace mass Transit.
To identify the problems
of road transportation management in Nigeria
To determine the
contribution obtained from effective road transportation management in Nigeria.
To identify the impact
of road transportation management on the Nigerian economy
To make useful
recommendation to road tansportation management in Nigeria.
1.4
RESEARCH QUESTIONS
1.
Does road transportation management play any important role in the movement of
goods and services?
Are commuters satisfied
when there is breakdown of vehicle on the high way?
Are commuters satisfied
when they do not reach their destination as scheduled?
Are commuters satisfied
when driver is at high speed limit?
Does Peace Mass
transportation company have adequate modern technology and infrastructure to
the satisfaction of customer?
1.5
SIGNIFICANCE OF THE STUDY
This study will be
useful to many sectors of the economy, as little research has been done on this
area. Thus road transport companies, ministry of works, transport, and academic
will benefit immensely from this study.
Also, the commuters,
manufacturing companies and businessmen especially the middlemen will equally
benefit from the study.
1.6
SCOPE OF THE STUDY
This research work
covers the road transportation system in Nigeria with special focus to PMT,
their functions operationalization, problems and government policies to
regulate this industry as to deliver maximum satisfaction to the public.
1.8
DEFINITION OF TERMS
MOT: Ministry of Transport
VIO: Vehicle Inspector Officer
FSLC: First School Leaving Certificate
WEAC: West African Examination Council
NCE: National Certificate of Education
OND: Ordinary National Diploma
BSc: Bachelor of Science
HND: Higher National Diploma
PMT: Peace Mass Transit
Department | Business Administration and Management |
Project ID Code | BAM0278 |
Chapters | 5 Chapters |
No of Pages | 86 pages |
Methodology | Null |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
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