THE ROLE OF COMPUTER IN PROMOTING EFFICIENCY IN NIGERIAN COMMERCIAL BANKS ( A CASE STUDY OF FIRST BANK PLC

ABSTRACT

            The study in the role of computer in promoting efficiency in Nigeria Commercial Bank with practical interest was carryout the following objectives

1.         Based on the extensive review of books, journals, and related works.

2.         To find out if the computer has any effect in promoting efficiency in the Nigeria Commercial Bank Plc Enugu.

3.         To ascertain if computer has any significant influence on the time spent by customers in their banking transactions.

In order to achieve the above questionnaire were prepared and administered top population comprising staff and customers Plc within Enugu in addition extensive literature review was carried out.

The following findings are researched.

1.        That the use of computer has significantly improved banking transactions in the First Bank Plc Enugu.

Based on this the following recommendations were made: -

1.     The management of First Bank Plc should continue to advance in the use of computers as its benefits to bank cannot be over-emphasize in terms of profitability, reliability and efficiency.

2.     It is researcher option that computerization of bank service will be a must in banking industry for improve performance and profitability.

TABLE OF CONTENTS

CHAPTER ONE

1.0         Introduction              

1.1       Background of study          

1.2       Statement of problem                     

1.3       The Purpose of the study              

1.4       Scope of study                                                        

1.5       Research question

1.6       Significant of the Study                             

CHAPTER TWO

LITERATURE REVIEW                             

CHAPTER THREE

3.0       Conclusion                                                  

3.1       Data presentation                                                   

3.2       Analysis of Data

3.3       Recommendation                           

3.4       References                                      

CHAPTER ONE

INTRODUCTION

1.1       BACKGROUND OF THE STUDY

            The general observation in the past regarding data collection and processing has been done manually, but as the business advances as there are today emergency of computerized data collection storage analysis and application has been came necessary.

            This development in business growth and expansion reviewed good and efficient communication facilities.

            Consequently Nigeria as a rapid developing nation with rapid growth in her economic, social and political spheres cannot afford the risk of poor documentation as a result of ineffectiveness in data collection and storage.

            Hence, the need for computerized system in her activities due to the increase volume of business, which involves a lot of record keeping and information.

            Besides, it helps to avoid time wasted exercise each time that such information has to be retrieved fro analysis.

            This has led to the development of the country especially in the business sector, inclusion banking where such services are desired. Thus, this has improved not only the accounting system in the banks especially the First Bank Plc Enugu but has tremendously helped in our data collection analysis and storage.

            According to Ojide (2001) First Bank was established in 1894 by Shipping Magnate from liver pool, Sir, Alfred Jones with a network of 315 branches spread with or network of 315 branches spread throughout the federation and one in city of London the bank maintains the largest branch network in the industry, this the need for the computerization of its services.

            The available records at their office shows that the bank as a First Bank ability to made impressive progress leading to a substantial profit after tax. The encouraged its customers and prospective ones as the computerized system helped a lot. The First Bank Plc Enugu with the computerized system tends to have a great need for data collection, storage and analysis as audience in its banking operation. The need for all these stems from the fact there is need for accurate information, which is dependent on the quality of the information.

            However, it is important to point out good quality information could lead to good decisions in the bank especially with the nature of First Bank and enable the bank to achieve its organizational cadre.

            Generally according to Adenuminote (1988) there is need for quick and accurate decisions to be taken among various banks especially in new general banks.

            This is important in areas like monitoring the well as other vital activities concerning. The banking oeration banks must react quickly to changes in interest rests and other volatile variables in operation. In the past, a large but manageable amount of book keeping in banks was handed manually, but due to the expansion in banking industry to huge labour force will be needed to take today Massive volume of book keeping. It is the refere not surprising that most banks have resated to the application of computer in some of their activities especially the First Bank Plc with sophisticated computers designed to meet their needs as well as their customers.

            This obviously has been one of the ways of solving the problem of increased volume of activities as well as accurate and adequate information. Be that as it may, Nigeria is not left out in the quest for computer usage, due to the speed with which it works, job which could have been done manually his couple of days, is being done in a couple of minutes and the need for such urgency cannot be relegated to the background by the First Bank Plc Enugu.

            As a result of this development, high productivity is achieved and conversely, professionals like accounting officers and other members of staff are threatened to be replaced by this electronics machines.

1.2       STATEMENT OF PROBLEM   

            With the sudden increase in business activities as a result of the oil boom in Nigeria customers could in larger wait and lastly while trying to transact business with the banks. The pressure on banks to access information becomes inevitable. The manual operations of banking were the changing into a more complex ones which emphasized the availability of information at the shortest possible time. This means that the use of manual operations is inefficient and in some cases lead to the hindering of accurate services. Manual operations almost led to loss in banking services. A customer could sometime stay in bank for almost the whole day just to cash or deposit a thousand naira (1000.00) because it take them a whole month or more to obtain a documentary bill of exchange.

            Furthermore, the increase in business activities is not favoured with the use of manual operations and could not quadrate effective storage medium, the data process by banks will be meaningless if they processed data could not be stared and achieved at any appropriate time there has been a manual process to something that will make banking services easy and less time consuming and computer seems to be favoured means of rendering services to bank customers.

            Most conservation managers sees the use of computer in banks as  a threat to their job a an instrument of employment creation. With computerization First Bank Plc Enugu has reduced the problem associated with various services of the bank. Some of these services are in areas of demand, savings and fixed deposit account, services rendered here have been facilitated in the First Bank Plc Enugu, because of computer services.

            Similarly, others like loans, overdrafts, foreign exchange transaction, letters of credit, bill for collection and other Sundry Services of the bank are facilitated by the use of modern computers. Thus, they have been able to meet u with the request of their numerous customers thoughts out their branches with delay. Despite the important of computers in benefit industry the problems confronting its operations are:

1.    Lack of steady and regular power supply

2.    Inadequate supply of computer programmers and scientist to handle the operation of these computers.

3.    Lack of fatal commitment on the part of data processing consultants.

4.    Attitudinal problem

Solution to those problems and many more one the central task of this research works.

1.3 OBJECTIVES OF THE STUDY

            The objectives of this study were as follows:

i.              The find out if the computer has any effect in promotion; efficiency in the Nigerian Commercial Bank especially First Bank Plc, Enugu.

ii.            To ascertain if computer has any significant influence on the time spent by customers in the banking; transactions.

iii.           To find out if improves computerized system of First Bank Plc Enugu, has succeeded in attracting customers to the bank V.S.A Vis other bank.

iv.           If computer has any significant influence “fraud dictation

v.            To know if computerized banking; has any effect in the preparation of statement of account of customers.

vi.            To recurrence solution on how to improve banking operations through computer.

1.4       SIGNIFICANCE OF THE STUDY

            Odo (1992) states that the significance of a study simply means how the different users and renders of the protect will view the study.

            In the light of the above therefore, this study will be great benefit to the operations of any farm of financial business. Most important banks s the study will unveil. Some of the most important use f computers to enhance the performance of their operations.

            Again the study gives an insight into the problems and prospects of using computers in banking operations.

            Improvement in banking operation as a result of the use of computers will not only help to satisfy customers effectively and efficiently but also will help the banks make greater profit. It is pertinent to state that apart from the First Bank Plc Enugu, which will appreciate these researches, various organization like the governmental agencies, accounting firms computer users etc. will equally find this work beneficial. Above all this study will also be beneficial to both the researcher and the readers, as the study will prcuide on in-depth knowledge and understanding in the areas, which could stir up further study.

1.5       SCOPE OF THE STUDY

            Basically, the work which involves the computer in banking industries will take an in-depth look on how computer is being applied by banking operators.

            Again the study will limited to First Bank operation within Enugu State the bank choose is a representative of the banks. Besides, attempt to study all the banks may be too vast and both time and money consuming.