This study has as its
basic purpose to ascertain the influence of effective communication on
managerial performance in an organization. A study of union Bank Plc Enugu.
The approach adopted in
the study is the use of descriptive statistics method in analyzing the
responses from the questionnaire.
The major findings
discovered by the researcher were;
(1) The information passed in the organization was
always understood and was a cordial working relationship between the employees
and management. This is because of the easy accessibility of employees to
management interms of free flow of information and their part taking in
(2) Information passed in the organization were
simple and concise.
(3) Effective communication system in the
organization was effective and this enhance managerial effectiveness in the
achievement of its corporate objectives, since management considered delegation
as a management function because of its confidence in their subordinates.
Based on the findings and conclusion, the following
recommendation were made.
The organization should
adopt a policy of following periodic department (meeting so as to create and
improve on the good working relationship and atmosphere of social relations
among the rank and file.
Communication system should be strengthened so as to encourage up
ward communication in order to generate a finding of belongingness among the
training, recreational facilities, and participative system should be encourage
in the organization so as to allow flow of ideal among staff and a sense of
involvement in decision making.
1.1 BACKGROUND OF THE
and management system have for a long time been trusted as two
distinctive fields with no established relationship between them.
However, it is being
appreciated by various authorities in the field of management that human
being stand at the center of all activities such as economic, social and
political with the unavoidable consequences that they must interact and
communicate. To this end, they dividing line between effective
communication and management system has been thinking out.
It is being conceived
that effective communication and management system can now be merged together
in order to achieve better management of the limited resources (human and
materials) at the disposal of a manager. In essence communication is
believe to be very important aspect of management activity. A lot of what
management/ managers do essentially thinking, the end of which must be passed on
to other whom they work with and through to accomplishing the objectives of the
organization. The way the content of their through process is transmitted down
the organizational hierarchy matters a lot if the organizational desire should
be met. Hence, the importance of effective communication, (Onodugo, 2000).
Experts here identified
effective communication as the most vital tool of management (Hall 1978). This
is understandable because it is through effective communication that the
manager’s dream plan is turned into reality.
According to Hall
(1978), the importance of effective communication to the success of an
organization is underscored, being research findings which estimate that 70% of
man’s life and 90% of a typical manager’s time are spent communicating.
to Johnson et al (1994) is a system involving a sender and receiver with
implications for feedback. Effective communication can therefore be viewed as
the vehicle by which the sender in the management cause action or try to get
things done or make things happen. It is a channel of influence or a mechanism
of change. Management on the other hand is viewed as a difficult aspect of
organization to understand mainly because management consists of and is directed
at people. However, management is important and that good management can lead
to organization growth and prosperity while poor management can result in its
Indeed, analysis of business farmers over the years have shown a very high
percentage of these failure to be attributed. It has been observed that
organizations succeed almost invariable to the extract that they are well
managed. According to Kootz and D’Donnell (1976), the importance of management
is no where better dramatized than in the case of many undeveloped or
developing countries where a review of the problem of underdevelopment has
shown that provision of capital technology does not bring development. The
limiting factor in almost every case has been found to be lack of quality
and vigour on the part of managers.
According to keith and
crubeline (1971), management is the process of “getting things done through
people”. It is one of the best and most meaningful definitions of management
because a manager magnifies his own capabilities through the effective use of
his subordinators. The effective manager is strongly oriented to subordinates
relying on effective communication to keep a parties working as a unit. The
ideal manager according to them has complete trust and confident in
subordinates in all matters, always get idea and opinions from subordinate and
constructively use gives economic reward on basis of group participation and
involvement that engages in communication down and up with peers, and
encourages decision making throughout the organization.
From above, they
seems to be a linckage between communication and management system in an
organization as it is evident that organization as an entity provides the frame
work within which the management take place.
According to Etzioni
(1964), organizations are characterized among other things by division of
labour, power and management responsibilities. Hence, it can be concluded that
it is difficult to separate communication from management system in an organization.
Based on this
proposition, the researcher seeks to ascertain the impact of communication in
an organization and find out among others, the level, forms and quality of
information being passed in Union Bank of Nigeria Plc by conducting a research
on management and managerial performance in an organization.
1.2 STATEMENT OF PROBLEM
Communication is an
integral part of the integrating function in management, its importance is any
organization cannot be over emphasized, as it is the bedrock for organizational
However, in general management, the issue of communication is one
thing whose value is often discounted.
Over the years, it is noticeable, that, generally management
in many organization have failed to give the desirable attention to effective
communication, this is because many of the cases that give rise to employee
grievance are inextricably associated with poor management in the derives from
the general lack of cooperation between management and labour.
However, even when the
network is properly in and honest union. An enduring problem is labour
management is the question as to whether top level decisions get through
to the ordinary worker on the chop floor and whether views from the bottom get
to the top management without distortion along the communication line.
1.3 OBJECTIVE OF THE
The aims of the study
is as stated below:
i. To identify and examine the importance of
effective communication within the organization.
ii. To find out the major pattern of passing
iii. To investigate the process of information
dissemination in the organization
iv. To identify the effects of communication system
on management effectiveness or performance.
v. To make useful recommunication(s) from the
research finding on how to enhance managerial performance through effective
1.4 RESEARCH QUESTIONS
The agitating questions
in mind which spur the researcher to undertake this study with a view to
seeking an answers to the following question among other are:
i. What chance(s) or level(s) of communication of
is in use forms of communication and
ii. What forms of communication and common used in
iii. How is information disseminated in the
iv. What is the quality of information passed in the
v. How is the relationship between the employees
vi. How are grievances and disputes handle in the
vii. The, what is and the effect(s) of communication
system on management effective.
1.5 SIGNIFICANCEE OF
The importance of this
study to Union Bank of Nigeria Plc, cannot be over – emphasized as it is the
connection of the researcher that upon the completion of the study, the
researcher work will be of help in assisting the management in knowing
the importance of effective communication in the organization.
The study will also
afford employees to note the channels of information opened to them and to
effectively make use of such channels without abusing it.
Again, management will
benefit on how to enhance its performance and organizational growth by knowing
a better means of effective communication in the organization from the
1.6 SCOPE OF THE STUDY
Scope: The study covers
the relationship between communication and management performance. The research
will also examine levels/ patterns, quality or and effectiveness of information
passed in the organization.
Again, the study will
be based on staff of Union Bank of Nigeria Plc in Enugu metropolis.
1.8 DEFINITION OF TERMS
For the purpose of
chanty, the following terms will be define to familianse the reader(s) with the
salient concepts in research work.
Communication: is a data that is already process, meaningful and
capable of limitating action
Management: Refers to those who are in the help of affairs in any
organization who also effectively and efficiently allocate and utilize scarce
resources towards the achievement of the organization objective
Management system: Refers to the system of management
(administration) in an organization with a view to achieving the desired
corpoerate objectives examples are exploitative- authoritative type, benevolent
– authoritative type, consultative type and participative group management.
TERMS AND CONDITIONS APPLY
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