ABSTRACT
The causes and effects
of communication gap in office administrative. Efficiency especially in
Udi Local Government Area. Since its inception cannot be over emphasized.
This project is an insight of the communication is as old as the existence of
human society since no one can hardly exist without the interaction with other
person. The important of communication to the society cannot be over
emphasized.
It is no exaggeration to
say that the communication function is the means by which organized activity is
unified. It is observed to say that communication gap or down in
communication process are said to cause radical problems, business failure,
divorces, wars and many other business problem.
To establish what
communication gap is communication gap can be defined as a dynamic process in
which man consciously or unconsciously affects the cognation of another through
material or agencies used in a symbolic way”.
The cause of
communication gap in Udi Local Government, according to the researcher are such
as lack of telephone link with various office and inefficiency of secretaries.
These causes hinders
effective good communication with the advice effects which communication
breakdown solution is not provided for in time. It is the inner most
desire of the researcher to introduce the practice of good communication
services and its importance to Udi Local Government AREA
TABLE OF CONTENT
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF STUDY
1.2 STAEMENT
OF PROBLEM
1.3 OBJECTIVES
OF THE STUDY
1.4 SCOPE
AND LIMITATION
1.5 RESEARCH
QUESTION
1.6 SIGNIFICANCE
OF THE STUDY
1.7 DEFINITION
OF TERMS
REFERENCES
CHAPTER TWO
REVIEW OF LITERATURE
2.1 HISTORICAL PERPECTIVE OF CAUSE AND EFFECTS OF
COMMUNICATION GAP IN OFFICE ADMINSTRATIVE EFFICIENCY
2.2 NON-VERBAL
COMMUNICATION
2.3 HEARING
WHAT WE EXPECT TO HEAR
2.4 INFLUENCE
OF REFERENCE GROUPS
2.5 PERCEPTIONS
ABOUT THE COMMUNICATOR
2.6 IGNORING
INFORMATION THAT CONFLICTS WITH WHAT WE ALREADY KNOW
2.7 SIZE
OF THE ORGANIZATION
2.8 SUMMARY
OF RELATED REVIEWED LITERATURE
REFERENCE
CHAPTER THREE
CHAPTER FOUR
CHAPTER FIVE
RECOMMENDATION
CONCLUSION
LIST OF TABLES
1. DISTRIBUTION OF QUESIONNAIRE
2.
EFFECTIVE OFFICE ADMINISTRATIVE
3.
EFFECTS OF COMMUNICATION GAP
4.
COMMUNICATION SYSTEM
5.
MANAGEMENT TRAINING
6.
VERBAL COMMUNICATION EQUIPMENT
7.
PUBLICATIONS
8.
COMMUNICATION RELATIONSHIP
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
Communication is as old
as the existence of human society, since no one can exist without interaction
with other person.
The early men
communicated to one another in different ways at both close and distant places.
They communicated to
each other through words, symbols, gestures, music, dance, sands, green leave,
eye contact, handshake, signs like drum signals, town criers, body language and
bush burning. This was the process being used to win the attention of
people being communicated to and also the process to secure the favorable
dispositions.
The use of communication
in the early days and that of the present modern is almost the same. The
difference only exists in methods and the application of communication to the
business world.
Explicit definition and
theories of communication were not cluly proposed until the 20th century.
It was from this that
people in consuming would now become more and more demanding. They
needed to be communicated about work policies and daily job routines.
The second stage of
communication came up in 1900s, when real efforts were been given to the study
of communication, in trying to understand what communication is all about, how
it happens and to improve upon it. Communication has proved to be a necessary
key to understanding person in today’s complex world.
Communication in the
office has been described as something concerned with the creation,
interpretation, transmission and the use of information. Communication is
the “give” that holds business together, for without communication the
managerial functions of organizing, leading, planning and controlling which
could not be performed. The objectives that are been set out in planning
are been communicated so that the appropriate organization structure can be
devised.
Over the years, the
important of communication in organized effort has been recognized by many
authors. Bernard (1938:2-3) viewed communication as the means by which
people are linked together in an organization to achieve common purpose, which
is the fundamental function of communication.
Indeed, group activity
is impossible without communication. This is because co-ordination and
change cannot be affected. It also relates the enterprise to its external
environment through information exchange, manager became aware of the needs of
customers, the availability of supplies and the concerns of a community.
It is no exaggeration to
say that communication function is the means by which organized activity is
unified. It is also the means by which behavior is modified, information
is made change is affected, productivity and goals achieved.
The transfer of
information from one individual to another is absolutely essential, when
considering a family or a business enterprise.
Having seen all this
function of communication one will then wonder what communication group is all
about. To the mind of the researcher, it is simply a breakdown, failure
of communication or non-communication.
To establish what
communication gap is, Imoh (1985:3) in her lecture define communication as a
dynamic process in which man consciously or unconsciously affects the
cognitions of another through materials or agencies used in symbolic ways.
The word affects plays
an important part in her definition, hence a letter that is not delivered by
the post office is not truly a communication, because it does not affect the
intended recipient.
The undelivered letter
instead represents a communication attempt. Therefore, in order to
communicate there must be an impact upon the receiver.
It can be seen clearly
now that communication gap exists when there is a breakdown in communication or
failure to communicate.
Breakdown in the
communication process are said to cause divorces, was business failures,
radical problems and other problems to numerous to mention. In any
organization, there are endless places where communication gap can be costly,
if not disastrous. It is therefore, not surprising to say that
failure to communication or poor communication is often named the culprit
when any organizational problem arises.
Non- communication may
be the cause of the problems, but sometimes only a symptom of a more complex
problem, which can be used for other problems. Good communication is not a
panacea for all organizational problems. Thus, communicating is a very
important skill required in the management process and its significance cannot
be understated.
Mintzbery (1973:38)
established that communication occupies between 50 and 90 percent of that the
managers time, however, a research carried out by Weber et al 1975:6 revealed
that as much as seventy percent (70%) of all business communication fails
achieve their intended purpose.
Brief History of Udi
Local Government Area.
Udi Local Government
Area is one of the Local Government Area in Enugu State. The Chief
Executive is tenure of three year term, to rule and regulate the affairs of the
local government area under the supervision of the staff government. The
local government council has different departments under the supervision of the
chairman, such departments include administrative department, accounts
department, works department, agricultural department, educational department,
inspectorate department and revenue collection department. The local
government source of fund is mostly from the federal government allocation,
also there are internet generated revenue with the locality of the local government.
Example of such sources are from shops in Orie Obinagu market, 9th mile
markets and 9th mile motor parks.
Most of the brewery
firms in Enugu State are located at 9th mile corner, been
mostly the major source of internal generated revenue for the local government.
1.2
STATEMENT OF PROBLEMS
It gives any right
thinking person particularly the research, a lost of concern to observe that
having spout many years, coupled with moral and financial contribution to build
up an enterprise, one could not realizes or achieve the purpose or goal of the
organization as result of communication gap or breakdown in communication
process which are said to cause divorces, radical problems, wears, business
failures and many other business problems.
1.
It is however further disheartening to recollection that communication has been
estimated to occupy between 80 and 90 percent of business communication fail to
achieve their intended purpose.
2.
It is a burden on the mind of the researcher to find out the truth the
allegation made by some staff in many officers and in different establishment
that their job productivity are odiously affected as a result of important or
non-communication.
3.
The research is therefore aimed at looking into and identifying that causes and
effort of communication gap or failure of communication in office
administration.
4.
To make recommendation as to ways of finding a lasting solution to the causes
and effects of communication gap in office administrative efficiency.
1.3
OBJECTIVES OF THE STUDY
Since communication gap
hinders human resources management in any government, public and private
business organization, this study will make a positive perception of good and
effective communication as to report on the causes and effect of communication
gap.
1.
Means and ways necessary to prevent communication system shal be
recommended.
2.
The research believes that this research project will be of immense help to the
administrative staff of this great nation.
3.
The research finding will be made known to the management and staff of Udi
Local Government, which this research has a particular reference also to other
similar local government.
4.
A lasting solution to any problem which might exist as a result of
communication gap in the administrative set up shall be recommended.
1.4 SCOPE OF
THE STUDY
The scope of this
research is limited to Udi local government, Enugu state, Nigeria. This
project focuses and concentrate on communication gap, its cause and effect in
office administrative efficiency
1.5
RESEARCH QUESTIONS
To guide this project
work, there researcher question were formulated to ensure clarity
1.
Does communication gap has any effect in office administrative efficiency
2.
It communication gap or non-communication a constraint to administrative
efficiency in the office
3.
Does poor communication service render communication void between management,
staff and its customers.
4.
Is efficiency of the office manager cause communication breakdown in the office
administration
5.
Does lack effective telephone link with various office retards progress of
work.
6.
Does breakdown in communication adversely effects the workers job productivity.
7.
Does communication gap exist because the manager does not know how to
communicate with his/her subordinate.
1.6
SIGNIFICANCE OF THE STUDY
The researcher is
particularly interested in choosing this topic for research project because of
the united roles good communication play our society, family government, church
or public and private organizations. The researcher is mostly concerned with
the adverse effects which communication breakdown will course on our industries
public solution is not provided. The researcher has the desire to
introduce the practice of a good communication service and its importance to
Udi Local Government council and also to all other similar local government
on this country. One of the most significant this about communication is
that it always involves two people a sender a receiver. The sender
cannot communication alone without the receiver who completes the act of
communication process. A direct who sends out hindered of bulletins but
without receiving and reaching of the bulletins, but without reading of the
bulletins there will be a non communication. This makes its more
necessary for the introduction of good and effective communication on system
into our various organization to enhance co-ordinated result.
1.7
DEFINITION OF TERMS
COMMUNICATION: Using of
new information feeling to others, also the act of impacting knowledge.
GAP: Unfilled space, break or opening in a
wall, wide separation of ideas.
OFFICE: A room used as a place
of business for administrative work. A doors office working in office as
a clerk.
ADMINISTRATION: Management
of affairs, especially public affairs, government policy.
EFFICIENCY: State of being
able to perform duties will, state or quality of producing a desired or
satisfactory result.
GLUE: Hand
brittle substance made by boiling lindens and bones, used whom softened by heat
for joining (especially woods) thing.
RECIPIENT:
Person who receivers.
NON-COMMUNICATION:
Lack of communication lack of impacting knowledge, news and information.
Department | Business Administration and Management |
Project ID Code | BAM0239 |
Chapters | 5 Chapters |
No of Pages | 48 pages |
Methodology | Null |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
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Contact Us On | +2348039638328 |
Contact Us On | +2347026816414 |
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