THE EFFECT OF INCENTIVES ON JOB PERFORMANCE IN DANNIC HOTELS LIMITED ENUGU STATE

ABSTRACT

This study focuses at identifying the effects of incentives on job performance in Dannic Hotel Ltd Enugu.Chapter one given us the overview effect of incentives on job performance with the problem that destroy our business organization which include the background of this study, statement of the problem, purpose of the study, scope of the problem, research questions, significance of the study.

In chapter two a significant members literature relating to the subject were reviewed and this is also work through adequate incentives on the organizational strategic goals to be achieved.

Chapter three show how data collected through questionnaire method by using sample population of two hundred and five workers and the data were analysed using percentage.

Chapter four give the finding of this study.  And how it will be analysed through questionnaire.

The study went to recommend some of them that make this study effective such as the Nigeria private sector such as the one in question, Dannic Hotel, that this hotel owners are not being motivated, they are not paid high, low they suppose to be paid.

Finally, chapter five, the researcher concluded that using various theories of motivation, we expected the unbreakable link between incentives motivation on job performance as well as productivity.

TABLE OF CONTENTS

CHAPTER ONE:    

INTRODUCTION

1.1              Background of the study

1.2              Statement of the problem

1.3              Purpose of the study

1.4              Significance of the study

1.5              Scope of the study

1.6              Research question

1.7              Limitation of the study

1.8              Definition of term

Reference

CHAPTER TWO:   

REVIEW OF RELATED LITERATURE

2.1              Studies of reward and employees attitude to work

2.2              Maslow’s need of hierarchy

2.3              Theory of x and y

2.4              Vroom valiance expectancy theory

2.5              Reward motivation influencing employees attitude to work

Reference

CHAPTER THREE:           

RESEARCH DESIGN AND METHODOLOGY

3.1              Research design

3.2              Area of the study

3.3              Population of the study

3.4              Sample and sampling techniques

3.5              Instrument of data collection

3.6              Validation of the instrument

3.7              Reliability of the instrument

3.8              Methods of data collection

3.9              Method of data analysis

Reference

CHAPTER FOUR: 

4.1       Marital status

4.2       Transport allowance

4.3              Promotion effect to job performance

4.4              Extra homes and overtime

4.5              Training activities embarked upon

4.6              Promotion of staf

CHAPTER FIVE:   

5.1              Discussion of findings

5.2              Conclusions

5.3              Implications of the research finding

5.4              Recommendation

5.5              Suggestion for further study

Bibliography

Appendix A and B

CHAPTER ONE

INTRODUCTION

In this chapter, the issue of incentive on job performance is addressed by looking at the background of the study, statement of the problem, purpose of the study, scope of this study, research question, significance of the study and limitations are all part of this chapter.

1.1              BACKGROUND OF THE STUDY

According to Ikeagwu, (1995), observes that incentives are the schemes or programs for remuneration of personnel for their contribution to the organisaiton objectives.

Wendell (1974), that employee incentives are of two types, financial and non-financial salary payment are financial incentives, these include forms such as insurance courage, profit sharing and provision are made.  Non-financial incentive involves good working condition, recognition for exceptional achievement and other types of job benefit.  That organization have set up wages payment plans that will be design to reward the workers at the same time with added compensation for exception plans, these are based on the piece rate method of making wage payment.  And these involve a careful scientific study of each worker and that the will be a consequences that will be fall any of the worker who fails to reach the standard and a higher reward or rate who exceeded it.

Additionally, Julias (1995) observe that gentle task and bonus system will be awarded to any employee who exceeded the set standard by completing the work in his time, he will receive a bonus, a percentage of the base rate.  The bonus is seen as something that is usually figured to a sliding scale earning from 15 to 35 percent of the base rate.  On the other hand, a worker who fails to complete the task in the time allotted, will receive only this regular hourly rates.  And this present two special features the bonus which beings when the worker does there fourth as much as job by doing so, it will help or encourage these who are striving to read more.

Also the standard as well as these who have already read it.  The supervisor usually gives a bonus depend upon the amount or the member of bonus paid to the worker.

Finally, Imaga (1981) commented that non-monetary incentive has grown in the last decades and collective bargaining.  Contracts with labour unions has now resulted in incentives such as hospitalization, legal aid, life insurance, income and promotion.

To this regard, the research interest is in investigating the effect of incentives on job performance.

A case study of Dannic Hotel Limited Enugu.

1.2              STATEMENT OF THE PROBLEM

Incentives are means through employees are motivated to put in their best.  It could come in several ways such as, gift, 13 month allowance containing services, hospital allowance, rent subsidy, transport allowance, refurbishing, loans, study leave.

Workers feel so bad when they are not appropriately workers motivated.  Workers are motivated through incentives and they maintain it through absenteeism, how production, non-challant attitude and this affects the organization drastically.

Finally, against this background, the researcher now tries to identify this effect of incentives on job performance by using Dannic Hotel as a case study.

1.3              PURPOSE OF THE STUDY

The following are specific purpose the study and they are as follow:

a.                   To identify the incentives programme for the staff of Dannic Hotel Limited Enugu and its influence on job performance.

b.                  To identify, the problem of incentives administration in Dannic Hotel Limited Enugu.

c.                   To examine the prospects of the use of incentives to improve job performance.

d.                  To determine the effect of incentives on workers productivity.

1.4              RESEARCH QUESTIONS

i.          Do Dannic Hotel have an incentives package for the worker?

ii.         Is there any problem with the administration of their incentive programme?

iii.        Does productivity increase when workers are given incentives.

iv.        What are the prospects of in giving incentives to workers.

1.5              SIGNIFICANCE OF THE STUDY

This study will highlight the problem associated with administration of incentives on job performance.  It will also give information on the possible areas for improvement and corporation.

The organisation more especially those in the hospitality industry, for them to help and assess, appraise the performance or the issue of incentives on job performance.

Additionally, the policy makers will be help to formulate new policies that will guide employer relationship by going through the suggestions and recommendation given.

Finally, it will equally serve as a guide to researcher who may wish to develop the cause in the future.

1.6              SCOPE OF THE STUDY

In the course of study, it examines primarily the effect of incentives on job performance in Dannic Hotel Limited Enugu.  At the same time, it does not examine the effect of incentives in other Hotels and organizations in the country.

DEFINITION OF TERMS

The following of terms includes:

i.          Incentives:      The schemes or programs for remuneration of personal for    their contribution to the achievement of the organizational objectives.

ii.         Objectives:     The end of an objective which is main aim of what the organisation hope to achieve.

iii.        Financial incentives:  They are magnetization of incentive inform of money, insurance coverage, profit sharing and pensions.

iv.        Non-financial incentives:      There includes working condition, hospitalization, legal and staff training, income tax counseling and sick leave.

v.         Motivation:    This refers to the drive or force to satisfy a want (to achieve an outcome) in any organisaiton.

vi.        Job performance:      This means that an employee achieve what ever he want under test condition.

vii.       Employment contract:          A contract entered into by an employee when he accepts an appointment by an employer.

viii.      Exceptional performance:    This occurs when an employee puts a performance that is above the set standards.

ix:        Work: This is a task which an employee is assigned to perform.

x.         Employee moral:       This is the findings of individuals of groups towards their goals, their associates and the organisation.