THE MANAGEMENT OF QUALITY CONTROL PROCEDURES IN A TYRE MANUFACTURING COMPANY. A CASE STUDY OF MICHELIN NIGERIA LIMITED

ABSTRACT

It is generally beloved that Nigerians are not satisfied with goods made in Nigeria but are rather attract to foreign made products. This state of affairs is attributed to the poor quality of products. This study seeks to examine the various quality procedures that exist in the manufacturing firms and also assess effectiveness of the applications.

            To achieve this objective, a case study is carried out in Michelin Nigeria Limited a tyre manufacturing firm in Port-Harcourt known as the best long ago for its proximity, familiarity and cost related consideration. A review of related literature was under taken. A questionnaire was developed and administered to head of productor departments, supervisors and their workers.

            From the analysis of data collected, it is found that the application of quality management procedures ensures high quality of product but is generally influence by some problems.

            The problems revealed include dishonest attitude of inspectious, poor conditions of plants and equipment, lack of training plants and equipment, lack of training for all categories of workers, lack of team spirit work and poor quality of raw materials. It is recommended that appropriate measures should be taken to overcome these factors so as to improve their quality and productivity.

TABLE OF CONTENTS

CHAPTER ONE

Introduction                                                                                       

1.1              Background of study             

1.2              Statement of the study                                                          

1.3              Purpose of the study                                      

1.4              Research question                                                                  

1.5              Research hypothesis                                       

References                                                                                                     

CHAPTER TWO

2.1              Review of related literature                                       

2.2              Origin of quality control and management                            

2.3              Basic Concepts                                                          

2.4              Standard for quality assurance: 100 900 series          

2.5              Statistical method applied to quality control 

2.6              Review on quality control management in Michelin 

2.7              Policies of Quality                                                     

2.8              Motivation for quality                        

2.9              Quality circles                                                                        

2.10          Inspection                                                                                          

2.11          Statistical aids in quality control in Michelin                         

2.12          Acceptance sampling                                                             

2.13          Variable sampling                                                                              

2.14          Forces control                                                                        

References                                                                                         

CHAPTER THREE

Research Design and Methodology                                                   

3.1              Research design                                                                                 

3.2              Area of the study                                                                               

3.3              Population of the study                                                                     

3.4              Sample of the study                                                               

3.5              Instrument for data collection                                                           

3.6              Validation for the Instrument                                                

3.7              Reliability of the instrument                                                  

3.8              Method of data collection                                                                 

3.9              Method of data Analysis                                                       

References                                                                                                     

CHAPTER FOUR:

Data Presentation and Analysis                                                         

4.1              Presentation and Analysis of data                             

4.2              Test of hypothesis                                                                              

4.3              Summary of result                                                                  

References                                                                 

CHAPTER FIVE

Discussions, Recommendation and Conclusion                                

5.1              Discussion of result / findings                                                           

5.2              Conclusion                                                                                         

5.3              Implications of the Research findings                                               

5.4              Recommendations                                                                                         

5.5              Suggestions for further Research                                           

References                                                                                         

Bibliography                                                                          

Appendices                                                                            

CHAPTER ONE

INTRODUCTION

1.1       BACKGROUND OF THE STUDY

THE CUSTOMER BENEFITS

In recognizing that quality control is the life blood of the organization, and aims at satisfying the desires of the customer. A company will make more money if it satisfies its customer needs better than competitors. Therefore, in applying quality control, the company would produce what the customers want, and by so doing, they maximize profit.

THE ECONOMY BENEFITS

The company should ensure that their product of quality that is beneficiary to the economy. Better quality products improved quality completion worldwide, improved quality completion worldwide, improve utilization of resources conservation of manpower and material.

            The pre-requisites of effective quality management are freedom from deficiency and minimize cost. Considering the forth going activities of total management policy and quality which is a collective effort geared toward achieving the level of quality desired by both organization and the customer.

1.2       STATEMENT OF THE PROBLEM

Although the success of every manufacturing organization depends greatly on the degree of its reputation for supplying quality products that will give customer satisfaction in the price that will give customer satisfaction in the price range offered yet the realization of quality standard has been the problem of manufacturer concern, which has led to a research of this nature.

            It thus follows that Nigeria manufacturing organization to be successful, they must pledge great emphasis on the establishment, documentation and maintenance of quality policy of the company.

            It requires that every section of production must have its quality related activities well defined documented and maintained. The personnel responsible for quality function must be conversant with their activities, in all quality that quality procedures for each section is followed in order to achieve acceptable quality.

            However, it is now common that Nigeria market are flooded with many products among which are standard and sub-standard. What immediately comes to mind is that there must be problem in the quality system of Nigeria manufacturers.

            This research is set out to find the factors responsible for this problem and what action must be taken to eliminate or reduce their negative impact on the development of the characterized manufacturing organization in Nigeria and their effectiveness in meeting the quality needs of the customers.

1.3       PURPOSE OF THE STUDY

From all that has been written above, it is the aim of this study to know how quality control procedures could be managed to attain customer satisfaction on made in Nigeria goods.

1.                  To determine if customers are satisfied with the quality of made in Nigeria products.

2.                  To identify the quality control measures that can lured Nigeria customers into buying made in Nigeria products.

3.                  To findout if they are qualified personnels.

4.                  To ascertain the various quality procedures those exist in the manufacturing firms.

1.4       RESEARCH QUESTIONS

To accomplish the purpose of this research the following research questions will be answered to find solution to the problem, which will lead to the achievement of the objective of the study.

1.                  Are there qualified personnel in the manufacturing firms?

2.                  Are customers satisfied with the product of the firm?

3.                  Are their measures of quality control lured customers into buying the product of the firm?

4.                  Does the current practice ensure high quality product?

1.5       HYPOTHESIS

HO      - The customers are not satisfied with the product of the firm.

HI        - The customers are satisfied with the product of the firm.

HO      - There are no qualified personnel in the manufacturing firms

Hi        - There are qualified personnel in the manufacturing firms

HO      - The current practice does not ensure high quality product.

Hi        - The current practice ensures high quality product.