We have been studying a critical issue on
the shore of conflict in an organization, it’s so crucial that every hand has
to be on deck to salvage this debilitating situation this back bone of any
meaningful development is conflict in an organization. It can be arrested or
resolved depending on the approach. A sure way of maintaining a set stand
end of resolution of conflict is by encouraging this workers on areas of
manpower training and development. The need for staff orientation as it
helps to subside conflict re-occurrence in this organization.
In this study, we have looked into various ways of eradiating this “ailing
situation, the causes, sources of conflict in an organization, also the
approaches, strategies to management of conflicts the appropriate ways.
To help the organization is to identify how efficiency can be increased in an
organization through proper appreciation of the causes and mechanism for
conflict resolution. Based on the findings of the study, the researcher
therefore makes the following recommendations that use of dominance arising by
virtue of organization functionaries, formal authority should be de-emphasized
and the sue of bargaining encored or encouraged. This is because
dominance may no longer, while in bargaining both sides are aware of mutual
dependence and would continue to co-operate this conflict is battled or
resolved. This implies that in bargaining attention is focused on a
continuum of attitudes. And attitude change such as from open hostility to a
closer co-operation. Management should introduce the use of an
influential man in the sue of hierarchy who can facilitate communication and
ensure that the subordinates can confide and bring their problem to him before
the conflict expands and becomes compacted.
TABLE OF CONTENT
CHAPTER ONE: INTRODUCTION
General Background to the Subject Matter
Problems Associated with the Subject
Problems that the study will be concerned with
The Importance of studying the
Definition of Important
CHAPTER TWO: LITERATURE REVIEW
The Origin of the Subject
Schools of Thought within the Subject Area
The School of thought Relevant to the Problem of Study
Different Methods of Studying the
CHAPTER THREE: CONCLUSION
Data Presentation (Highlights of the Study)
Analysis of the Data
Ours is an age of rapid change, unrest and
conflicting ideologies. Society is unsettled and individuals are
apprehensive as group, nations and organized groups within the nation’s
struggle for power and control over material resources and man’s mind. It
is in such a world setting of tension and discourages that we view the present
day relationship between labour and management in Nigeria.
In an organization, there are the owners of business who’s primary goals and
objective is to maximize profit at all cost, while on the other hand, there are
workers whose only weapon is this labour power with which they earn some reward
usually monetarily. In other words, these two groups (the owners and
workers) here their own are interest which might differ. Nevertheless,
they re bound to co-operate in other to maintain and sustain the system of
going concern. However, where there is no co-operation, there will be
conflict. Conflict can be described as a situation of disagreement
between employers, employee and employer etc. It could also be seen as
the total rouge of behaviour and express opposition and divergent orientation
between owners and managers on one hand, worker and the organization on the
Organization conflict is therefore a familiar characteristics of organization
1.1 GENERAL BACKGROUND TO THE
It’s fundamental cause is the self interest of individuals in the
organization, a self-interest which frequently manifests itself in competing
objectives, philosophies or methods in associating struggles of one or more
level or department to dominate the other. The presence of conflict
brings change in our organization objective, if the change is in line with
organization objective, than the conflict is beneficial (functional) to the
organization, but if on the other hand, the conflict create disunity among
functionaries in the organization this deviation from the stated organization
objective, then such a conflict is dysfunctional.
Conflict can be main, tested inform of discount struggle, quarrel, opposition,
disagreement, clash of interest and ever fighting. It can rough from
industrial strike to competition, to simple dislike among individuals in an
organization. It may occurs between or sub-groups, departments sub-system,
authority relationship, individuals and even sub-organizations in there quest
to either incompatible goals in the face of the resources.
The Institute of management and Technology (I.M.T) Enugu, is not an exception
to the inherent problem posed by conflict. The inability of the
management to effectively by handle conflicts has led to a considerable wastage
of human and materials resources heading some times to a partial or
non-fulfillment of the stated organizational goals and objectives.
Considering the vital position which the institute of Management and Technology
(I.M.T) Enugu, holds or occupies in the nation as one of the three major tertiary
institutions, tea holds and supports the educational system. It
therefore, became important using I.M.T as a focal point since the academic
performance or the institution will directly have a great impact on the nations
This research work is undertakes so as to enable the organization to comprehend
and appreciate this in her sent nature of conflict and how resolving it will
result to an improvement of the institutions efficiency.
1.2 PROBLEMS ASSOCIATED WITH
THE SUBJECT MATTER
The increased interest gap between the employer and employee is becoming too
devastating in our present day institutions. A lot of firm are collapsing
due to increasing pressure form owners, public or the workers. This
project work in effect tends to address the following problems.
The problems arising from the inefficiency of the workers caused by the
organizational inability to meet their needs.
The Problems associated with the increasing labour conflicts in our
The problems associated with inconsistent grievance handling.
The problems usually encountered in trying grievance and dispute procedure.
1.3 PROBLEMS THAT THE STUDY
WILL BE CONCERNED WITH
Since conflict is inevitable in work
organization or institution, a career-minded person must learn practically,
uncomplicated ways of resolving conflicts with people to enhance efficiency.
In regards, this study aims at examining the impact of academic institutions
conflict, industrial and trade union conflicts with reference to
The causes of conflicts.
The mechanism that have been put in place for its resolution by the institution
Examining the attitude of management towards conflicts resolution.
To identify how efficiency can be increased in an organization though, proper
appreciation of causes and mechanisms for conflict resolution.
It hoes to suggest to organization functionaries how to mange positive and
negative conflicts in order to accomplish organizational goals and objectives.
1.4 THE IMPORTANCE OF STUDYING
This research work is aimed at giving an insight into the conflict and
grievance handling procedure as it operates in (I.M.T) Enugu.
It should also help the institution to isolate those factors that causes
conflict in the organization or to reduce conflict in labour management.
Relationship there by improving organization efficiency. The causes and
mechanisms for conflict resolution in this research work serves as a guide to
managers in other establishments.
OF IMPORTANT TERMS
In the course of pursing this
research work, the researcher encountered numerous problems that has a
significant effect on the study.
Definition of some of the
important Terms this study include:
The inability of management of handle redress grievances leads to conflict
which in turn offer, leads to low productivity.
2. Inefficiency of
The problems which arises form the
inefficiency of the workers is caused by the organization or institution’s
inability to meet their needs.
3. The causes of
The causes of conflicts emanates from jealousy, haziness, unpaid wages, poor
working condition or environment, poor remuneration etc.
This is usually caused when workers or employers repel their duties (gold
bricker) due to laziness and there by leading to low productivity.
TERMS AND CONDITIONS APPLY
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