MORALE OF EMPLOYEES IN A PROFIT DRIVEN
(A CASE STUDY OF UNION PLC ABAKALIKI
of the major organizational problem has been the unsatisfactory behaviors of
workers about their management and organizations.
view of this, the study of morale of employees in a profit driven organization
was carried out using union Bank Plc Abakaliki Branch as a case study.
population for the study comprised all the staff in union bank Plc Abakaliki
Branch. A survey method of research was used in carrying out the research.
and personal interview were the instrument used for data collection.
and simple percentage were used in answering the questionnaire.
findings of the study were. That the workers enjoy their work and there is a
good friendly relationship between them and the management which help to boos
their morale; that there are good pay related incentives and benefits available
to employees which help to boost the morale of the workers, that positive
relationship exist between staff morale productivity profit level. That
cross training is a very strong technique in boosting employee
morale; that the number of hours they work each weeks is too long and
this lowers their morale.
on the findings, some recommendation were made to enhance employees morale as w
ell as achievement of corporate goals.
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF PROBLEMS
1.3 RESEARCH OBJECTIVES
1.4 RELEVANCE OF THE STUDY
1.5 SCOPE OF THE STUDY
1.6 RESEARCH QUESTION
1.7 LIMITATION OF STUDY
1.8 DEFINITION OF TERMS
2.1 THE CONCEPT OF MORALE
2.1.1 GENERAL CONSIDERATIONS IN BUILDING MORALE
2.2 BOOSTING EMPLOYEE MORALE
2.3 THE RELATIONSHIP BETWEEN MOTIVATION & EMPLOYEE
2.4 EMPLOYEE MOTIVATION THE ORGANIZATIONAL
ENVIROMENT AND PRODUCTIVITY
2.5.1 MORQALE IN MOTIVATING WORK ENVIRONMENT
2.5 MOTIVATION AS THE KEY TO PERFORMANCE IMPROVEMENT.
2.5.1 HOW TO MOTIVATE EMPLOYEE TO BOOST THEIR MORALE
2.6 COMMON MYTHS ABOUT EMPLOYEE MORALE
2.7 BASIC PRINCIPLES TO REMEMBER AND STEPS TO TAKE
TO ENHANCE EMPLOYEE
2.8 CROSS-TRAINING AS A MORALE BOOSTER AND
3.2 SOURCES OF DATA
3.3 POPULATION OF THE STUDY
3.4 SAMPLE SIZE DETERMINATION
3.5 DEVELOPMENT AND ADMINISTRATION OF THE RES
3.6 METHOD OF DATA ANALYSIS
ANALYSIS AND INTERPRETATION OF DATA
5.1 SUMMARY OF FINDINGS
5.4 AREAS FOR FURTHER RESEARCH
1.1 BACKGROUND OF THE STUDY
is no doubt that human resources are the most important in all organizations.
But to gain maximally from their services, it is necessary to pay
much attention to the relationship that should exist between the human being
and the content of the jobs.
is common feature that employees in organization from time to time develop some
kind of attitude about their job, pay supervisor, promotions, co-workers etc
though the average worker does not enjoy the privilege of having his
salary up graded frequently, he finds himself daily designed by fresh financial
responsibilities which he does not envisaged and can hardly accommodate.
has negative effects on his morale and psychological balance leading to
distributions characterized by lower productivity which will in turn affect
long-term corporate goals.
known that the primary reason for the existence of any business organization is
profit maximization as this is what ensures the continued growth and survival
of that organization. Also, there is no gain saying that of the factors of
production, labour is by for the most volatile. The volatility of
labour is not unrelated to the fact that human being are rational,
responding to a range of environment stimuli. Therefore, the most common
problem faced by managers has been how best to stimulate and motivate
other employee for higher productivity.
the competitive world of business the efficient utilization of human resources
for profit maximization can only be attained through adequate and
effective use of motivational technologies and strategies.
achieve it’s pre-determined goal of profit maximization, therefore, an organization
must be able to develop an organizational structure where managers supervisor
can through understand what motivate a worker to behave positive
and the mechanics of causing a change from negative be behavior to positive.
This is all about employees morale in a profit driven organization.
morale consist of cognition, (knowledge, belief, expectation) emotion (likes
and dislikes, feeling, sentiments) and also behvourial tendencies. Warsh
2002 defined morale as having employee feel good about working for the company
and respecting it the employee with good morale likes his work and is
wiling to cooperated in moving from job to job explained Warsh.
(staff morale is more of various attitudes posses by employees partly
related to specific factors like wages, supervision, conditions of works,
recognition of ability fair evaluation of work, steadiness of employment,
prompt settlement of grievances, advancement opportunities, social relationship
on the job, fair treatment by employers, other factors include labour/social
activities temperament, level of aspiration, employee age, desire health,
social status and industries are mush concerned with the level employee morale
because these attitude have been shown to be strongly related to
objective measures like performance since “A happy worker is a productive
this research is going to look into morale of employee in a profit oriented
STATEMENT OF PROBLEM
large or small company or business is it is employee at all levels that can
make or break it. This holds true not only for the employee organization hire
on a regular basis but also for temporary and casual workers. It is as
important to research and study the needs, drives and expectations of people,
the organization hire or employ and aim at responding to an satisfying them, as
it is with regard to customers.
actual fact considering the role each employee play in s company’s success,
analyzing and planning and adequate response to employees motivation deserves
first place in the order of business.
going any further, let us shift our approach from grouping people the
generic category of employee to individual human beings and term them as
hired workers. This is what they are we must acknowledge them as human beings
with individual needs, driven, characteristic/personalities and acknowledge
their contribution to the business success.
each person has specific needs, desire, characteristic personalities,
aspirations, and capabilities, at varying degrees of intensity people’s
basic needs are the same as illustrated by Abraham Maslow (Hierarchy of
needs). Experience has shown that man always behaves in a way that will lead
him to attain some goal. It is not always that the specific goal may be
consciously known. This is why man ponder over their past behaviour
and wonder why they ever took such actions. The urge or drives that
induce or motivate individual behavioural pattern are mostly sub-conscious.
known the relationship that exist between individual morale of
employees and (productivity) profit, then what is important to a manager is
how he/she can understand predict and /or cause a change in the
activities of his subordinates. Certainly, this cannot be done unless the
manager knows which motivate or needs that can induce his subordinates to take
certain actions at any given time.
the focus of this research will be on the analysis of morale in profit oriented
study will enable management to know how best to deal with the human element at
any point in time and under changing circumstances.
research have the following objective.
To know whether good working relationship between the subordinate and their
superior lead to high employee morale.
This study intends to know if greater satisfaction will be derived by
worker, if their management gives them a free hand to participate in
their organization decision making than when they are allowed to
participate in decision.
Whether workers would have greater morale when given recognition to heir
To know the effect of employee high and or low morale on the profit level
of the organization.
Recommendations will also be given on how to increase or boost the morale
of employees in a profit orientated organization.
RELEVANCE OF THE STUDY
study if examined will be of immense benefit to management of organization,
employees, students and the general society. To management the study will give
them an indication of the general level of their employees morale in the
company. It will equally indicate specific areas that can create high or low
employee’s morale it will also help the management of organization by guiding
them in formulating good policies for it’s personnel towards morale.
employees, it is going to be a way of improving their attitude through
emotional release, since they are given a chance of getting things of their
chests (repressed feelings) educationally it will also serve as a continuity of
study in line with the principles of science. Serving as a work of reference
for other scholars who would embark on the subject matte r in future time.
groups that will also benefits from this study include:
SCOPE OF THE STUDY
this project work, the researcher decided to concentrate on corporate
institution being union bank of Nigeria Plc Abakaliki branch. This study is
therefore restricted to all the staff of the branch.
bank have been chosen because of it’s long acquaintance with the banking
industry in Nigeria. They fall within first three largest bank in Nigeria
(source: financial standard vol. 28, January 27 2004).
the process of carrying this research the following question will be looked
Does good working relationship between the employees (subordinate) and superior
leads to high morale?
To what extent do workers participate in decision-making?
Are the employees contributions considered and valued?
What is the effect of employees morale (whether high or low) on the
organizational profit level?
Personality: This is refer to the sum total of
drive, desires, needs wishes similar forces that channel human behavior towards
Motivator: Force that induce individual to
act or perform forces that influences human behaviour.
Hierarchy of needs: Psychologist Abraham Maslow’s
theory that basic human needs exist in an ascending order of importance.
Ethics: Sets of generally accepted standards of social conduct.
Objective: The ends towards
which activities is aimed thje end points of planning.
profit: The surplus of sales over expenses.
Feed back: An information input in a system
transmitting messages of system operation of indicate whether the system is
operating as planned.
Rationality: Analysis requiring a clear goal a clear
understanding of alternative by which a goal can be reached.
TERMS AND CONDITIONS APPLY
For more informations on project materials and more