The role of a manage in a small business organization is so vital that for any
small business organization to stand firmly, the three major role of a
manager such as inter-personal, information and co-ordinating roles must be
integrated to ensure the betterment of the organization.
It acts as a habitant for the wheels of a small business economic development
and nation. Moreover, effective role of manager has contributed to the
increase in the organization productivity’s and their income, which will ensure
the continuity of the organization
Besides, some manages have also contributed to the detriment of the
organization by some dubious characters exhibited by them. For instance wrong
uses of funds, pilferage, frauds and failure to carry out employees training
scheme that will activate their working abilities.
Infant, the government should recognize the importance of small business
organization sector because when they are firmly established the nation is
built up, so it is advisable for the government to help in strategies in which
this ugly situation of things are solved immediately.
TABLE OF CONTENT
1.1 Background of the study
1.2 Statement of the problem
1.3 Problems that the study
will concern with
1.4 The importance of studying
2.1 Definition of terms
2.2 The role of a manager in a
small business organization,
2.3 Manager’s role
The origin of the hotel enterprise
3.1 The grade of standard
3.2 Different methods of
Presentation, Analysis and Interpretation of Data.
Findings, Recommendations and Conclusion Findings.
BACKGROUND OF THE STUDY
This study is set to investigate the role of small business organization with a
case study of Top Rank Hotel Independence Layout, Enugu by investigate, this
industry was commissioned on 1st December 2004, and it has seven department.
They are food and beverage department, front office department, accounts
department house keeping department, security department, marketing department
and personnel department the engage in services serving guest,
attending to guest or customers, keeping records, cleaning environments
and rooms, securing the guests life and environments telling people about the
industry, recruitment of workers.
Based on the study, a manager is a person who holds a management position and
who performs the process of management, or one who occupies management position
and performs organization timal functions of management.
More so, the manager by the classification of management occupies
administrative position (Top level) managing director or general, then operative
the workers) these groups are all involved in the accomplishment of the
organization:- eg. Meeting a target, assembling finance data and Etc.
The service, supervisors, marketing manager and finance officer, when an
operative or O.R (owner’s representative) perform the work of administrative
and management the activities are known as operative management. In other words
management as job or activity undertake decision – making, the process of
decision making is one of deciding, the course of action and that of solving
business problems. There are two types of personnel decision which a
businessman makes as he seeks to maximize his own income value or pleasure.
And managerial decision affects not only the welfare of the other but other
benefits accruing to the other persons connected with the organization.
Secondly, job co-ordination has to do with a manager’s responsibility for
planning and maintaining a harmonies relationship between personnel and
physical factors in an organization.
The purpose of co-ordination is to link the company together as a unified
whole, the planning, organizing and controlling reveal or explain the exact
nature of the work of a manager, the activities of planning, organizing and
controlling are called functions of management.
The interrelation between the flour functions e.g planning, organizing,
motivating and controlling, the managers use these activities solely for the
purpose of reaching organizational goal or objectives. For explanation,
organizing is based on well thought out plans developed during the planning
process while motivating system must be tailored to reflect both these plans
and the organization design used to implement the plan.
So, the role of a manager in a small business organization is a pattern actions
expected of the manager in activities involvement as a social system geared
towards goal achievement of the organization goal at a lower price. Profit
cannot be the goal instead must profit must be by product, or services.
So, the manager’s role is the corner stone of the organization because with his
absolute co-ordination of the enterprise, there will be no
Most importantly, the manager imposes some trends or problems in his job
such as managerial capabilities in handling records kept by the
management then wrong uses if funds, etc. the possible solutions such as
training of employees and managers are for the
improvement of the small business organization.
PROBLEMS ASSOCIATED WITH THE SUBJECT MATTER
The role a manager in the current or the present day societies in the
managerial systement is geared towards effective and efficient achievement of
their basic goal of profit maximization.
Some of the hotels or hospitality industry are not up to the standard but, do
to poor management, they will set price at a higher rate, people will be
afraid of lodging in, do to the rate and poor service rendering in some of the
hospitality industries. It is no longer regarded as hospitality industry rather
as a place you can go and spend your money.
Again another factor that is effecting system are inefficient managerial
ability, ability of good communication and inadequate staff training, these are
inadequate staff training of the manager.
PROBLEMS THAT THE STUDY WILL BE CONCERNED
The scope is focused on the hotels where Top Rank Hotel Independence Layout
Enugu, is used as a case study. It is located in Enugu, so that Enugu, will
have good hosipitality industry and a standard with Abuja’s industries. Because
of the problems encountered in Hotel, it has with-draw people from resting in a
From the research made, I have find out that, it is the same group of people
that is managing hotels, that is in Enugu.
These are the problems they encountered
Inadequate staff training, very high price poor recording keeping, inefficient
managerial ability and lack of good communication, all these has
militated against the good and efficient role of the manager , and how to solve
this problem, is by training their staff to become perfect, keeping good
record, efficient managerial ability of good communication within the staff and
Again, the sufficiency of interaction peculiar to the role of managers, is not
available too, instead the researchers used available books by different
authors for reviewing the role of managers.
The research work has to cover only hotels in Enugu, because of these
trends mentioned above.
THE IMPORTANCE OF STUDYING THE AREA:-
Over the years, the role of a manager has been the order of the day in any
small business organization. It has reached a crisis situation, where some
business organizations have suffered bankruptcy as a result of
inefficiency in managerial execution of workers duties, so this study is
specially designed for those distressed small business organizations in the
state and other localities, so as to comprehend the reasons of the insolvency
of their organizations.
Again, the work will also be a good benefit to those who want to establish any
small business enterprise so as to know the right way to follow.
Finally, it is hoped that his research would be of great benefit to
managers who would want to explore more on the role of managers in a small
business firm. Since those problems have been deducted through the use of the
role of manager, those problems have been reduced to a bearable number.
DEFINITION OF IMPORTANT TERMS
RESEARCH:- This is an investigation undertaken in order to
discover new facts.
It is a process of reviewing what other researcher or another has
done previously and also finding out the untouched idea
is the systematic training or instruction given either orally
or written, it is of two types formal and informal,
making the end of role, that is say objective or aim.
person’s duty is undertaking, role reflects a person’s position in the
TERMS AND CONDITIONS APPLY
For more informations on project materials and more