This research project was embarked upon to study the role of
effective implementation of organizational policies on the performance of
Nigerian businesses: A case study of First Bank Plc Abakaliki.
The researcher used survey research method in carrying out the
research. A sample size of 80 was selected from the population of the
In this three hypothesis were formulated which include among
others that extremely impact on the implementation of organizational
policies. The researcher tested and analyzed these hypotheses and their
results were extensively discussed. Also percentages and tables were used
to analyze the data while chi-square was used to test the hypotheses.
Several findings were made in this research which include among
others that through the activities of First Bank Nig. Plc Abakaliki that they
adhere strictly to their policies.
Finally the research recommended that workers should be
effectively supervised to ensure that the objectives of policies are fully
1.2 Background of the
1.3 Statement of
1.4 Purpose of the
1.6 Significance of
1.7 Scope of the
1.8 Limitations of the
1.9 Definition of
CHAPTER TWO –
2.2 Defining and explaining
2.3 Principles of
2.4 Types of
2.6 Sources Of Policy /
2.7 Level Of Management That Makes
2.8 Functions Of
2.9 Shortcomings Of
3.1 Instrument for data collection
3.2 Area of study
3.4 Determination Of Sample
3.5 Sources of data
3.6 Method of data analysis
4.1 Data presentation and
4.2 Presentation and analysis of
Summary Recommendations and
5.1 Summary of
Organizational policy derives from and is meant to guide the work of
managers. Consequently, there is the need to keep its dissension within
the context of this background. This will facilitate understanding as it
underscores its importance. Management has been defined as the process of
getting things done by the through others (Hicks and Gullet, 1981) others see
it as the process by which organizations resources of men, material and money
are combined in such a way that the goals and objectives of the organization
are realized in an effective and efficient manner (Akpala 1990) said that
mangers are those who are in the helm of affairs of any organization.
They ensure that the goals and objectives of the group are realized using the
resources of the organization. Following the above discussion, there are
two classes of person in organization. They are operatives on the one
land and managers on the other operatives are those who do the jobs. For
instance, doctor who treat patients, accountants that keep books, teachers who
impact knowledge etc managers one those who direct and supervisor the work of
the top operatives.
Consequently, the work of managers is different from the work of
operatives. Managers perform what are called managerial functions and
they include planning, organizing, directing and controlling.
A careful examination of these functions will reveal the process
of decision making inherent in them. Decision-making is thus seen as the
key to the effective performance of managerial functions and by extension the
work of management. Decision-making, which is defined as the process of
making judgement after all, the alternatives are considered, therefore becomes
central in the life and work of managers. To further give credence to
this background, Thomas (1976) defines organizational policy as the study of
the nature and process of choice as to independent enterprises by those upon
whom falls the responsibility of decision making. Three broad issues,
which constitute the focus of organizational policy, become apparent
here. The first is the climate to be made. The spectrum of choices
to made ranges from diversification through growth to even the extreme
situation of ceasing to exist. The next issue borders on the process of
making the choices. This has to do with the standard treatment within
organization and its continued interface with its environment. And
finally is the decision makers themselves.
Analysis of the forces that impact on their decision-making
ability will have to be carefully undertaken.
1.2 BACKGROUND OF THE
FIRST BANK OF NIGERIA: AN HISTORICAL
In the early 1890s, Elder Dempster Limited set up a small cash
agency to cater, in 1894, the bank of British West Africa Limited was formed to
take over the cash agency and to provide full banking services. Later,
branches were opened in the Gambia, Sierra Leone, Gold Coast (No Ghana),
Nigeria and Cameroon. In 1959, as tractions because self-governing, the
name was changed to Bank to West Africa Limited.
Few years later, it was found that west Africa was developing so
rapidly that bank was scarcely big enough to provide the huge sums of money
required for the task of nation buildings. It was therefore arranged that
Bank Limited. London would form one way large bank so that all Africa
could benefit from their combined resources and so in 1966, the name of the
bank was changed to Standard Bank of West Africa Ltd. This merger created
a group of Banks in Africa with over 1,000 branches and more than 20,000 staff.
Later the Standard Bank became a member of a group with branches
in Africa, simple the middle and Far East and America. In 1969, the
Nigerian operation set up a Head office in Lagos upon incorporation as a
Nigerian company its name being changed to Standard Bank Nigeria Limited.
In 1979, the name again changed to First Bank of Nigeria Limited
to reflect the ownership structure of the bank. After federal
government’s divestment in 1992, the bank became a public liability company –
On 30th January
1993, the federal government purchased majority shareholding in the bank, which
therefore became a Nigerian bank, but it remained associated with standard
chartered group. The resultant shareholding was as follows:
Federal government of Nigeria 44%, standard chartered 39%, other
However, the federal government shareholding in the bank was sold
to the public in December 1992. The resultant shareholding structure them
became Nigerian public 61% and standard chartered group had to reduced its
holding to 10% in 1994 to conform to the British government policy of not
having a large holding in a foreign company. The shareholding structure
now is 100% Nigerian.
STATEMENT OF PROBLEM
Implementation of organizational policies are faced with a lot of
problems. These problems are outlined below:
One of the problems facing implementation of organizational
policies is the inability of many organizational to draw up policies that are
capable of standing the task of time.
Another problem facing implementation of organizational policies
is the incomplete, haphazard and uncoordinated manner by which most good
policies are implemented in Nigerian organizations.
Bureaucracy and unnecessary delays are problems facing
implementation of organizational policies. This is recipient in government
owned organizations where implementations of policies are based on what
government officials get not them. The last problem facing the
implementation of organizational policies in Nigerian organization is that most
managers saddled with implementation of thee policies do not posses the
necessary qualification and experience to experience the task they are saddled
PURPOSE OF STUDY
This research study is expected to achieved the following
objectives, they are:
i. To identify whether First Bank Plc adheres to
the stated organization policy?
ii. To ascertain how effectively implemented
policies will foster a favourable management decision-making.
iii. To identify if implemented policy has an impact
on both the employers and employees?
iv. To determine whether implemented policy gives a
feeling of confidence to the entire members of the organization.
v. To ascertain how effectively implemented
policies will anticipate future business conditions and situations and resolve
how they will be done with.
vi. To see how this research study will help
organizations drw up policies that are capable of standing the waste of time.
The following hypotheses are to be tested the course of this
Ho: Organizational policies whose implementations
coordinated will not ensure performance of Nigerian business.
Hi: Organizational policies whose
implementations are well
coordinated will ensure performance of Nigerian business.
Ho: Organizational policies will not allow for
management incorporates and philosophies.
Ho: Organizational policies will
allow for clarifications of
management incorporates and philosophies.
Ho: Externally imposed policies like government
actions and trade unions do have impact on the implementation of organizational
SIGNIFICANCE OF STUDY
This study is of great significance because of the important
contribution of organizational policies to the growth and success of Nigerian
Due to the minimal academic research on the effective implementation
of organizational policies on the performance of Nigerian, a research of this
magnitude is needed to enlighten Nigerians more especially these saddled with
the management of organizations.
This research is also significant because of its contribution to
the field of knowledge.
SCOPE OF STUDY
Organization abounds in Nigeria and choosing the one to study was
quite problematic. But after all considerations, First Bank of Nigeria,
Abakaliki branch was chosen for this research.
Time constraints dealt of data and financial constraints were the
problems the searcher encountered in the course of this study.
DEFINITION OF TERMS
The act or process of organizing, the state or the manner of being
organized for some end of work.
Management can be defined as the process combining and utilizing,
or of allocating an organizations inputs (men, materials and money) by
planning, organizing, directing and controlling for the purpose of outputs
(goods and services or whatever the objects are) desired by customers so that
the organizational objectives are accomplished.
Commercial activity engaged in as means of livelihood, a trade,
profession line or occupation.
A planned or agreed course of action usually based on a particular
Mission is actually the broadest and the highest level of an
organization’s purpose. It tells what such a company is offering the
society either a product such as a car or service like laundry.
According to your question, what is organizational policy
Organization is ability represents a group of people who are bound
together for unity of action and for the achievement of a predetermined
objective, through organization, individual efforts are co-ordinated to achieve
a common goal. It is a process of giving an organization a design, a
form, skeleton or frame work and maintaining that form, structure or frame work.
In management literature the term policy has various meanings,
many practitioners and author equal it with strategy, it interchangeably with
an organization culture mission or purpose and level with purpose mission and
Robinson J. R. (1991) policies are directives designed to guide
the thinking decisions and actions of managers and their subordinate in
implementing a firm’s strategy.
Policy is a guide to actions or decision of people, is a directive
issued from a higher level of authority and provide continuous frame work for
the behaviour or conduct of individual sin a business or expression of a
company’s official attitudes toward types of behaviour or with which it will
allow employees to act.
The research question for this project include the following:
1. To what extent can organizational policy bring
about the growth of business activity in first bank?
2. What are the necessary policies that when
implemented will bring about organizational success?
3. To what extent can policies help management plan
for the future?
4. How can organizational like first bank overcome
the problems associated with the implementation of organizational policies?
TERMS AND CONDITIONS
TERMS AND CONDITIONS APPLY
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