This research project is a very crucial study for the management
and students of institute of management technology (IMT) Enugu. The study was
motivated by the necessity to determine the causes, role, resolution and
management of frustration and interpersonal conflict among the students of IMT
To solve the research problem both primary and secondary data were
collected the researcher instrument used in collected the searcher instrument
used in collocating the data were questionnaire, oral and also observation the
respondents are some fraction of only IMT students.
In organizing and representing data collected tables figures and
percentage were using the chi-square.
Data analysis and interpretation gave the followings.
1) Frustration among IMT students is caused mostly
by inadequate accommodation, lecture method and environment, delay in attending
to students and being a victime of circumstance.
2) That interpersonal conflict is mostly caused by
inadequate accommodation misunderstanding and communication gap.
3) That conflict is good and bad. That
is, it enhance students performance and also caused anxiety and other
unpleasant feelings and can lead to destruction.
4) That more than half of the students have
Based on the findings, the researcher recommends that.
1) That school management should provide adequate
accommodation of lecture hall chairs/desk and also hostel accommodation.
2) The students and management should accept the
presents of conflict since it is inevitable.
3) Management and lecturers should ensure that they
use effective means communicating with students.
4) Management should ensure that its staff
improvement on the method of attending to students.
5) Management should pay adequate attention to the
needs of the students through proper understanding and co-operation.
6) Students should learn to identify their needs
and predict the cause of frustration and conflict so that they would know, how
to manage it.
The conclusion of the study is that frustration and conflict and
conflict are phenomenon that cannot be totally eliminated in any social system.
They are caused by inadequate facilities, lecture method gap, delay in solving
problems and so on. Thus not all conflicts are harmful, some are beneficial. In
view of these pheromone, the students have to anticipate some of them and this
mange and cope with them.
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF THE STUDY
1.3 PURPOSE OF THE STUDY
1.4 SCOPE OF THE STUDY
1.5 RESEARCH QUESTIONS
1.6 RESEARCH HYPOTHESIS
1.7 SIGNIFICANCE OF THE STUDY
1.8 LIMITATION OF THE STUDY
1.9 DEFINITIONS OF TERMS
2.0 REVIEW OF RELATED
2.1 THE CONCEPT OF FRUSTRATION AND CONFLICT
2.2 FRUSTRATION AND CONFLICT
2.3 VIEWS OF CONFLICT
2.4 STAGS OF CONFLICT
2.5 CAUSES OF FRUSTRATION AND CONFLICT
2.6 EFFECTS OF INDIVIDUAL FRUSTRATION
2.7 CONFLICT RESOLUTIONS AND MANAGEMENT
3.0 RESEARCH DESIGN AND
3.1 RESEARCH DESIGN
3.2 AREA OF STUDY
3.3 POPULATION OF THE STUDY
3.4 SAMPLE AND SAMPLING PROCEDURE
3.5 INSTRUMENT FOR DATA COLLECTION
3.6 VALIDATION OF THE INSTRUMENT
3.7 RELIABILITY OF THE STUDY
3.8 METHOD OF DATA COLLECTION
3.9 METHOD OF DATA ANALYSIS.
4.0 DATA PRESENTATION AND
4.1 PRESENTATION AND ANALYSIS OF DATA
4.2 TESTING OF HYPOTHESIS
4.3 SUMMARY OF RESULTS
5.1 DISCUSSION OF RESULTS / FINDINGS
5.3 IMPLICATION OF THE RESEARCH FINDINGS
5.5 SUGGESTION OF FURTHER RESEARCHER
Organizations do not always operate exactly in the manner they are
designed to the reason is that organization are made up of people, who are not
quite as predictable as a machine might be with a machine assuming that it is
being operated properly and a good preventive maintenance programme is followed
we can do reasons sure it will perform confidently, but individuals are
different. They have attitude, emotions and expectations, and when these are
frustrated conflict results.
Conflict is an unavoidable ingredient of human society, becomes in
human when it degenerate into bloodshed and depravities. Hence, conflict has to
be properly checked and managed since certain amount of conflict can be
constructive in any kind of human an interaction.
However, individuals frustration occurs when a motivated drive is
block before reaching a desired goal. For instance an individuals (a student)
may be faced with an objective external threat such as bad grades, the death of
a beloved one, inadequate finance etc.
That is, the student is involved in seeking a specific goal. For
example making an upper credit in HND, and some thing happens to prevent him or
her from realizing that goal.
According to Kagan and Hauemann (1972, p 370) frustration of
motive is “part of the price human beings (students) must pay for the
privileges of living (schooling) together” resection to frustration include
regression, aggression, withdrawal, fixation. The major goal in this case
should be to eliminate the barriers that are or will be frustrating to
students. Interpersonal conflict on the other hand is that which exist between
two or more individual (Rul and Byars: 1989, 0.188). All human interaction is
accompanied by since degree of conflict. Conflict is the simultaneous arousal
of tow or more incompatible motives resulting in unpleasant emotions Keigan and
Hanemann: 1972, p. 372). The essence of deciding whom to put first among
student is almost synonymous with conflict. Group decision making produce even
more confluent than individual decision. A healthy organization is one which
deal constructively with conflict. At this juncture, it is worthy of note that
the presence of certain degree of conflict among student is not necessarily
bad. Properly managed, conflict can be a sources of progress the change,
enhance knowledge, betters decision and sounder long-term inter-personal
relationship. But suppressed not managed conflict includes, conflict can be
highly dissipative, resulting in a, considerable amount of confusion, bad
feelings and ineffectiveness among students. The sources of conflict includes
competition, acquisition of power disagreement over values and interest etc.
for the for the purpose of this study the various types level course of
conflict, effect and approaches of resolving and managing conflict, writer will
examine focusing attention on students of IMT, Enugu. The institute of
management and technology (IMT) Enugu came into existence under the then East
central state edit no 10 of 1973 promulgated by the administrator of East Central
State. Ajie Ukpabi Asika, prior to the establishment of IMT there existed up
till 1967, the college of technology which offer courses in Engineering and
laboratory technology leading to the award of ordinary diploma level, the
institute of administration which provided short in services training for civil
servant of various grades, the co-operative college which offered a certificate
course in co-operative studies to co-operative studies to co-operative
inspections from the ministry.
These institutions were autonomous and located differently. The
college of technology, which was part of ministry of education was directly
controlled by the ministry. The institute of administration was also controlled
by the ministry of establishment while the other was directly.
Under the ministry of rural development, all this institution were
staffed by civil servants who were posted there from the ministry and could be
reported to other departments or ministries according to the need of the civil
service. In 1970, there argues the need to establish a higher institution of
learning by upgrading the training of men and women in technology, managerial
and engineering fields. This need was vigorously pursed and in October 1971,
the Upabia Asika Administration decided to merge the former college of
technology with the institution of administration to give effect to this
decision, both the college came under the unified control of the cabinet
office on 1st April 1972.
In October of that same year a provisional council was appointed
by the administrator of east central state for a specific function. This
council was charged with determining and recommend to the government
appropriate structure of an autonomous institution that would provide high
quality technologist and technicians, as well as professional managerial and
manpower in to be indicated by the state and national needs. The council
pursued it task with urgour and imagination and submitted a report early in
April, 1973 tiled “the institute of management and technology (IMT) Enugu.
Dr Ukwu I Ukwu became the 1st chairman
of the council, while professor M. O. Chijioke became the first rector,
followed by Dr. CC Njeze and presently Dr. Tony Ezenweze Onyeisi.
1.2 STATEMENT OF THE PROBLEM
Most often than not there has been some agitation about individual
frustration and interpersonal conflict among student of IMT it is other that
the method of resolving these phenomenon is not satisfying or that institution
does not actualized it.
This frustration and conflict mashes these student to be
individual0 in attending to their lectures, disregard the rules and regulation
of the institutions; a lineate fellow students and so no however some students
were able to overcome the impact of frustration and conflicts, but others are
seriously affected despite the fact that some amount of conflict is important.
What are the cause of this individual’s frustration and interpersonal conflict
among student of IMT? Is it as a result of the institutions why is it prevalent
among these student.
PURPOSE OF THE STUDY
Thus is what the researcher seeks to find out.
1) To determines the cause of frustration and
interpersonal conflict among IMT students.
2) To determine the effect of conflict on academic
performance of IMT students.
3) To identify way of overcoming conflicts among
4) To find out whether conflict has brought as
5) Finally, to recommend solution to these
frustration and interpersonal conflict.
1.3 SCOPE OF THE STUDY
The scope of the study is in IMT Enugu concentration would be made
more on individual frustration because it is a fundamental area of focus for
student and goes a long way in determining their behaviour as regards their
1.4 RESEARCH QUESTION
1. What are the causes of frustration among IMT
2. Has individual interpersonal any effect on the
academic performance of these students?
3. Have the students any way of overcoming
4. Has conflict created disharmony among the
students of IMT.
1.5 RESEARCHER HYPOTHESIS
Ho: Most students of IMT are not
frustrated by external factor or client.
Hi: Most students of IMT are
frustrated by external factor or client.
Ho: Individual frustration and
interpersonal conflict does not results in an anxiety and other unpleasant
emotion in most students of IMT.
Hi: Individual frustration and
interpersonal conflict results in an anxiety and other unpleasant emotion in
most students of IMT.
Ho: conflict doe not enable out for
pent-up tension and educational experience among the students of IMT.
Ho: conflict among IMT students does
not rise as a result of misinformation perceptual difference and competition.
Ho: conflict among IMT students rise
as a result of misinformation perceptual difference and competition.
Ho: Individual frustration among IMT
students does not cause aggression, withdrawal and apathy.
Ho: Individual frustration among IMT
students causes aggression, withdrawal and apathy.
1.6 SIGNIFICANCE OF THE STUDY
There are different categories of people that will benefit form
this research study. They include the school management, students, lectures,
the society out large and so on. It is expected that this study will finish.
The students and management with enough insight into the role of conflict in an
organization. By understanding what conflict is all about, they will be able
understand the good and the bad side of it. they will decide on whether to make
more conflict available or to find a proper management approach and as well a
way to resolve conflict.
Again, the government will also benefit from this research study
by understanding those areas in the environment, where it can play a vital role
in helping to minimize the frustration of youth (students) by providing the
necessities of life.
Further more, organization will also benefit form his study by
utilizing the constructive effect of conflict and determine the level or stages
it can allow conflict to linger.
TERMS AND CONDITIONS APPLY
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