This research project is a vary crucial study for the
ENTRACO COMPANY PLC. The study was to know the motivational tool employed by
the management of Entrac to increase the productivity of its workers. The
research instruments used in collecting the data were respondents, which
comprised of sex, marital status and salary grade distribution of the company.
1.1 GENERAL BACKGROUND OF SUBJECT MATTER
1.2 PROBLEMS ASSOCIATED WITH THE SUBJECT MATTER
1.3 PROBLEMS THE STUDY WILL BE CONCERNED WITH
1.4 THE IMPORTANCE OF THE STUDY
1.5 DEFINITIONS OF IMPORTANT TERMS
2.0 LITERATURE REVIEW
2.1 THE ORIGIN OF THE SUBJECT AREA
2.2 THE SCHOOL OF THOUGHT WITHIN THE SUBJECT AREA
2.3 THE SCHOOL OF THOUGHT RELEVANT TO THE PROBLEMS
2.4 DIFFERENT METHOD OF STUDYING THE PROBLEMS
3.1 DATA PRESENTATION
3.2 ANALYSIS OF DATA
3.1 GENERAL BACKGROUND OF SUBJECT MATTER
Over some years ago psychologists, managers and students of
management have given increased attention to the need for human motivation at
the working place. They found this concept useful to both explaining human
behaviour, particularly in work situation to increase the productivity of
The purpose of all types of organizaitoin are continually faced
with the problem of vast diffences that exist in the performance or output of
individual workers. Some employees often perform at a high level and need
little or no supervisions and appear to enjoy what they are doing, other
employees perform only at marginal levels and required constant attention and
directions and are often absent from their duty posts. He reason for these
differences in performance the nature of the job, the behaviour of the manager
and the characteristics of the worker. The big questions is, how can the
manager maintain the high performance of the first group and also increase that
of those producing marginally, when it comes to being highly productive on the
job, to performing with little or no direction and to being a real contributor
to the organization. What can one usually say is the cause? Does money count
first is the desire to draw bigger pay pocket? I s threat the principle factor?
Or is it the sheer enjoyment of being part of a busy co-operative –
professional team that makes some employees perform high?
It has been recently shown that this variation is caused by the
motives of workers, whether the employees or managers are high or how in
achievement motivation makes a real difference in the effectiveness of
Several studies have shown that offering additional financial
reward for doing a task does not make strongly – achievement – oriented person
to work harder or better. A group of aggressive – achievement – minded salesmen
would certainly be angry of their extra efforts were not recognized with much
greater financial rewards. Yet offering them bonus is not what produced the
extra effort. This may seem like a psychological distinctions without a
difference but the interpretation of he meaning of bonus plan genuinely affects
People with relatively low achievement motivation, ion the other
hand, will work harder for increased financial rewards. However, does the money
got by doing it interest them primarily as a measure of accomplishment?
Rather, it has other values for them.
This work therefore will attempt to probe into the motivational
tools employed by the management of Enugu State transport company limited to
motivate its employees. The findings will help to evaluate the problems and
prospects of the organization in the area of motivation and suggest way for
Enugu State transport Company Limited is big company and also a
strategic one company and also a strategic one because of the place of
transportation in any economy.
The government invested a huge amount of money to set up ENTRACO
and therefore, expects returns from the investment. this is why it is
It is only through the effective performance of the employees that
returns from investment can be achieved. This is why it is necessary to know
how they are being motivated to work and achieve their organizations objectives.
3.2 PROBLEMS ASSOCIATED WITH THE ORGANIZATION
Enugu State Transport Company Limited (ENTRACO) come into
existence to alleviate the transport problem facing the people of the state.
The Anambra State Government attempt to tackle the situation and gave birth to
the company of Anambra State (TRACAS) launched in 1988. This was with the
intention to provided cheap, reliable and efficient transport services to the
people. But with the state creation exercise by the then head the Enugu State
come into existence.
The assets and liabilities of TRACAS were then shared
between he two state (Anambra and Enugu and with it, came the birth of Enugu
State Transport Company Limited on the 10th of
In October, 1996, more states were created under the Head of
State, Gen. Sani Abacha. Ebonyi State was created out of Enugu State which led
to the sharing of ENTACO’S Assets again between Ebonyi Enugu State.
After that, ENTRACO inherited 17 operational buses. As at 1997
ENTRACO’S Staff strength fell to 120. The same year 1997 ENTERACO made a loss
of eleven million naira. Right now, ENTRACO does not have more than 10 (Ten)
cars – bath luxurious buses and small car. Infact the Enugu State Government
has made serious plans for the company to go back to its former position.
ENTRAC Now has few depots located in different town of Enugu,
Anambra and other states of the federation with its head quarts located along
Enugu – Abakaliki Express road, Emene Enugu. Its major routes are
Enugu to Abuja
Enugu to Port Harcourt
Enugu to Abakaliki
Enugu to Udi / Oji River and
Enugu to Nsukka
3.3 STATEMENT OF PROBLEMS
In a work place individual employees have different aims and
aspirations, for instance, some would prefer to work very hard and yet be
satisfied at least for working hard; some employees aims might be just to
contribute to the job, others mighty have aims of showing appearance the office
and would not like to be usefully engaged; still some would prefer working for
short period hence their aim would b to reduced the time they spend in the work
place to a minimum level.
When duties and authorities of jobs and office are carefully
described, then it would appear that accountability could be determined easily.
In great cases, this is true. However, in an organization,
responsibility often can be avoided very easily by using bureaucratic
techniques originally designed to produce efficiency. Similarly, when a
departmental conflict creates the need for co-ordinating decision, a
non-responsible member / worker can avoid responsibility by basing a decision
on the existing power structure, using history as the justification.
3.4 THE IMPORTANCE OF STUDY
This exercise is an investigative research work specifically
directed toward finding out how manager’s motivate their workers. We are using
the Enugu State transport company “ENTRANCO” as our case study
This research therefore limits itself to only investigating into
the motivational tools a company uses in the management of it’s human
resources. Some of the ways in which they motivate their workers include.
i) WAGES AND
Employees consider wages as the most important way of motivating
workers. It can provide a source of motivation for employees to work
ii) TRAINING AND
The importance of staff development in any organization cannot be
over emphasized. A training scheme teaches the relevance of jobs and motivation
and the necessary skill to apply for effective productions or services.
This is the advancement to a higher rank. A high level of job
demand a lot of responsibilities and it may tasking on the individual.
Other ways which are also important includes: job security, job
enlargement, appraisal, fringe benefit, insurance etc.
3.5 DEFINITION OF IMPORTANT TERMS
There are some unique and difficult words used in this project,
however, they are carefully explained for easy understanding of their meaning
and the context in which they are applied.
This is simply act of ensuring appropriate behaviour of worker in
an organization by providing an environment in which people can safely their
human needs through both their work and work environment.
Motivations can inform of promotion, bonus, performance appraisal,
salary increment, provision of fringe benefits etc.
HUCZYNSKI AND BUCHANAM (1985) Defined motivation as “a decision
–making process through which the individual chooses desired out comes and set
sin motion the behaviour appropriate to acquiring them.
This is the co-orindation of human and material resources in an
organization to achieve management goals.
UMOH (1996) defined management as a process by which people
through systematic co-operative human effort. It is also the process of getting
things done by using other people to achieve a set of objectives.
This simple mean any items or article used to achieve an objective
in an organization.
It is also an instrument or measure employed by management to
achieve set objectives in an organization.
Tools also means, the existence of infrastructural support. These
things and more should be made available in the working place so that
productivity could be increased.
TERMS AND CONDITIONS APPLY
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