This research work discussed the management function, which is
used in achieving desired results through efficiency utilization of human and
It is intended to be problem solved and revealing the management and
subordinates as well.
I have organized this work in chapters to enable full discussion
in each area selected. This first chapter deals with the introduction
general background to the subject matter, problem associated with the subject
matter, problems that the study will be concerned with, the importance of
studying the area, definitions of important terms and references. This
chapter reveals the reasons of the research work to enable the reader to know
the area of coverage.
The second chapter is concerned with the literature review, the
origin of the subject area, school of thought within the subject area, the
school of thought relevant to the problem of study, difference methods of
studying the problems, summary and references. This chapter tells us the
meaning of the word we are dealing with, how it was seen by some management
theorists, reasons for performance appraisals in organization.
The final chapter, which is chapter, three reveals the conclusions,
data presentation (highlights of the study) analysis of the data,
recommendation, conclusion and references of their research work. This chapter
is very vital because it explains the result of the research work and give
suggestions on what should be done and what should not be done depending on the
finds of the researcher
1.1 General background to the subject matter
1.2 Problems associated with the subject matter
1.3 Problems that the study will be concerned
1.4 The importance of studying the area
1.5 Definition of important terms
2.1 The Origin of The Subject Area
2.2 Schools of Thought Within The Subject Area
2.3 The School of Thought Relevant to the Problem of
2.4 Different methods of studying the problem
3.1 Data presentation (highlights of the study)
3.2 Analysis of the data
It is of immense importance is any firm or organization to put the
employees’ welfare first because no organization can exist on theories except
if human beings carry out those theories and apply them to practical things.
When a worker is employed in an organization, a guide, a rule and regulation
are given to him or her to make sure that he effort and performance is directed
towards one channel, which is objectives of the organization.
As well management expects high performance and corporation from
the employee who is given incentives by given remuneration but when the things
expected by both management and employee is not far fetched then there exists a
phenomena, which raises the eye brow of the management to ask what is a miss.
This research work deals with such phenomena, which such
phenomena, which is “Employee performance appraisal as a strategies to
1.1 GENERAL BACKGROUND TO THE SUBJECT MATTER
The first and only indigenous network provider in Nigeria called
NITEL was originally known as post & telegraph communication. It was
established during the coloninai era.
The Nigeria Telecommunications Limited (NITEL) is a federal
Government owned company that provides public telecommunications services
in Nigeria it started operations as a company in 1985 as an amalgam of
the telecommunications Division of the default P & T Department and the
Nigeria External Telecommunications limited (NIT) and now has staff
strength of about 11,000.
In 1992, NITEL was commercialized following a tripartite agreement
between it, the government and the Technical Committee on Privatization &
Commercialization (TCPC). In the same year, NITEL pioneered the mobile
telecommunications services in Nigeria, which was later excised from the
company to form M-Tel in 1996. M-Tel was however reemerged resulting
conglomerate was constituted into three directorates which all reported
to the corporate headquarters. The directorates were for long Distance
communications, Domestic Communications.
M-Tel was again excised from NITEL in April 2003. As a result
of the excision, M-Tel became legally, administratively,
operationally and financially autonomous but it remained fully owned by and
as a full subsidiary of NITEL. The company operates a six zonal
structure, the zones are:
(a) Lagos zone with headquarters in Lagos
(b) North West Zone with headquarters in Kaduna
(c) North East zone with headquarters in Bauchi
(d) South East zone with headquarters in Enugu
(e) South West zone with headquarter in Ibadan
(f) Central zone with headquarters in Abuja
Each state of the Federation and the Federal capital represents a
territory. Lagos is however structured into their territories because of
the volume of business in the city.
Fully commercialization policy of the federal government, NITEL
Limited, more than ever, is committed to the provision of efficient, reliable
and cost effective telecommunication services nationally and internationally.
This set of objectives has remained the guiding principles which the company’s
operations are based.
NITEL has about 800,000 telephone lines and about 13000 telex
lines in the network with the introduction of digital system into the
network from 1990 and the commencement of GSM operations by M-Tel its
subsidiary, the total installed capacity of telephone lines is expected to
reach three million next year. About 450,000 lines, while 80% of transmissions
In April 2003 the management of NITEL was contracted to messers
pentascope. International following another tripartie agreement between the
Bureau of Public Enterprises (on behalf of the National Government). NITEL and
pentascope international. This contract is for a period of three years
during which pentascope international will positively turn around the
operational, technical, financial and administrative fortunes of NITEL for the
betterment of the company’s customer’s shareholders and stakeholders.
In the last quarter of 003, a comprehensive business plan was
approved for NITEL. The programme is a blue print too turns the company around.
Components of this programme are already being implemented. Some of these are a
new organogam for the company investment in various projects that would on
completion, earn significant revenues for the company and an intra-industry
policy of cooperation, mutual understanding and national cohesion.
NITEL limited has continued to live up to the expectations of the
Federal Government by improving on its achievements in the efficient management
of its operations and network. The company has consolidated its corporate
existence and is firmly on path to providing adequate effective, modern and
viable telecommunications services for t he nation development.
This motivation which is one of the functions of management is
directed at stimulating workers and therefore, the personnel management
department of any organization does appraisal to verify the extent to which
they have stimulated workers or employees in an organization toward achieving
the organizational main objective.
According to Abraham Mashow and Douglas McGregor who are known for
motivational theories said that an employee comes to work to get both the
intrinsic rewards such as recognition esteem and self-fulfillment and also the
extrinsic rewards like promotion, improved condition of service and an
adequate emuneration. It may seem realistic to say that only pay increase
motivates subordinates but it is a blatant lie.
We want to use this study to explore the employees motivational
strategies in NITEL Limited and then know what the employees in this company
want from their jobs and how best their expectations can be met with a view to
motivating them to a higher performance which leads to higher productivity.
1.2 PROBLEMS ASSOCIATED WITH THE SUBJECT MATTER
There is a question that always strikes ones mind whenever
motivation is mentioned. That question is why is it that the self employed
Nigerian is always highly motivated to produce more while the public sector
employees are not usually responsive to the motivation giving to them.
It is also observed that private company employees
performances are very high compared to that of public company employees. All these
question and observation revolves around the phenomenon of motivation.
The problem above creates greater economic depress in Nigeria
economy and NITEL Ltd. In particular but after this research work remedy will
In answering the question above, some psychologist and some social
scientist postulated various theories on motivation, which includes Abram
Maslow’s theory of motivation, the popular theory of Herzberg. “motivation
Hygiene factors”. Theory x and Y.
It is a pity that many Nigerian managers and employees of labour
are not aware of this important factor called motivation and its effects
PROBLEMS THAT THE STUDY WILL BE CONCERNED WITH
The problem employees’ performance Appraisal encounter in an
organization affects its productivity. Over the years business organizations
has tried a lot to eradicate this problems that some times engulf managerial
progress in Business organizations and NITEL Ltd. In particulars. These
2. Nigerian quota system
3. Financial worries
4. Domestics problem
5. Ignorance of the effect of ones effort to the
achievement of organizational goals
This problem also attaches itself with research question and will
use the same opportunities to discuss research questions.
1. Why is employees’ performance appraisal needed
in an organization?
2. What impact can it create in progress of an
3. Does employee performance appraisal have any
theoretical backup and background?
4. Can we be really done without Employees
On the reason why employee performance Appraisal is needed in an
organization, both charitable and non-profit organization has failure because
of inadequate employees Performance Appraisal. Employees’ Performance Appraisal
is needed in an organization to either motivate workers or remind them. NITEL
Ltd. Appraisal its staff yearly, after the exercise hard working staff will be
promoted and some incentive will be give to them.
IMPORTANCE OF STUDING THE AREA
This research is intended to discuss the various ways and methods
that NITEL LTD uses to make sure their workers are influenced, it also intends
to reveal some the services that NITEL LTD uses to motivate workers. If there
are opportunities for promotion and training which makes employee feel
integrated into the organization which makes the employee to work harder for
the corporate aim of the company.
We need to point out that human beings are not machines and so
their performance depends greatly on their staff of body and soul being
together. Therefore this study hopes also to reveal the prospects of the
employees in the company under study and their contribution to the better
performance of the organization.
In any organization the personnel department handles a lot of jobs
which includes employing workers, souring for workers, remuneration of workers,
welfare, training lay-off and many others but in this research work we are
concerned with the performance appraisal duty which in the actual sense uses
all the other functions for its achievement.
This research study deals with the management reasons for the use
of employees performance Appraisal which is done timely to find out the workers
and management loopholes and fill it to avoid liquidation and failure.
This work is intend to explore the methods applied by NITEL LTD.
Management to motivate the workers and stimulate them to perform very
effectively and efficiently, and what they use to do so
DEFINITION OF IMPORTANT TERMS.
individual who performs work under the direction and control of an employer and
is paid by that employer.
PERFORMANCE: Is execution,
carrying out, carrying into action (the act of performing; of doing something
successfully, using knowledge as distinguished from merely possessing it, they
criticized his performance as major” “experience generally improves
APPRAISL: A way of judging the performance of a business as
compared to others in the same line. Financial studies are conducted whereby
comparative benchmarking is done for this purpose through these industry
insights, the value of a business can also be assessed.
the direction and scope of an organization over the long-term; which achieves
advantage for the organization through its configuration of resources within a
challenging environment, to meet the needs of markets and to fulfil stakeholder
act of managing something, he was given overall management of the program” is
the direction of the economy a function of government?”
NITEL: Nigerian Telecommunications Limited.
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