ABSTRACT
The study reported here in/identified communication and its effect
the Nigeria Telecommunication Limited Enugu. The Nitel, just like the other
industries is quite on enterprising one. Over the years it has continued to
enjoy favorable government gestures and policies and stands to receive more
judgment from the trend of government emphasis on the development of the
industry. However, as business continues to grow so does the company need to
review its communication system especially now it has become a public liability
company. In its broad sense, the purpose of communication in an organization is
to effect change to influence action in the direction of corporate welfare. If
we accept the view that the essential job of a supervisor is to get work done
through other people, it follow that his effectiveness as a supervisor must
depend on his ability to communicate with him. Therefore company should embank
on involving the entire staff in their communication system for them to be
aware of the activities going on in the factors and for them to continue to
follow the trend of event in the Nigeria Telecommunication.
TABLE OF CONTENT
CHAPTER ONE
1.0 Introduction
1.1 General Background of the
study
1.2 Problem Associated with the subject matter
1.3 Problem that the study with concerned
1.4 The importance of studying the area
1.5 Definition of importance terms
1.6 Reference
CHAPTER TWO
2.0 Literature Review
2.1 The origin of the study
matter
2.2 The school of thought with subject matter
2.3 The school of thought relevant to the problem
2.4 Different method of studying the problem and
solution to the problems.
2.5 Summary
2.6 Reference
CHAPTER THREE
3.1 Data presentation
3.2 Analysis of Data
3.3 Recommendation
3.4 Conclusion
3.5 Reference
3.6 Bibliography
CHAPTER
ONE
INTRODUCTION
1.1 GENERAL BACKGROUND OF THE STUDY
Communication can simply be defined as the transmission of
information with the purpose of influencing the receiver. Although
communication has pervasive application to all phases of managership. It is
particularly important in the function of supervision and control. It will not
be an over-statement to say that the communication function is the means by
which organized activity is unified. This paper looked into the case of the
necessity of effective communication. Yet there is less agreement on the exact
definition communication may be looked as the means by which social input are
fed into social system. Any as a binder communication provides information that
simultaneously guides both the smallest sub limits and the entire complex
towards organizational goal accomplishment. Communication is essential
for the internal functioning of any organization because it integrates the
management function. It is through information exchange that the heads of
division know how their worker performs. It is also through communication that
any organization becomes an open system interacting with its environment. When
communication fails, organized activities also fail. A basic understanding of
the communication process model, which has been introduced in the literature
review, helps to identify the critical elements in the communication process.
At each state breakdown can occur in the encoding of message by the sender in
the transmission of the message by the receiver. Certainly noise can interfere
with effective communication at each part of the process. This study focused on
the various phases of communication process in the Nigeria Telecommunication
Limited Enugu with the intention of bringing out their strengths and weakness,
which will be an aid to the modification and proper use of the existing
communication procedure. Supervision could be defined as an exercise that
ensures that performance keeps in line with established standards are being
met. Basically supervision involves the supervisor having to observe the
activities of his or her subordinate, which is much of the work performed by
lower level managers. Additionally, supervision is the undertaken when the
superior consults with his or her workers and the intercourse gives the
supervision a good opportunity for discovering and identifying deviation from
established standards or to check the occurrence of the deviation before it
happens. It can be seen that the exercise of supervision done in controlling is
also what is involved in directing function. Here again we see the
inseparability of the functions, the prime responsibility of the supervisor is
to get things done in the pro[per ways through people and with people. However
his decisions, such ideas can only become effective when they are communicated
to others and achieve the desired action and reaction. Supervision is one
aspect of management.
1.2 PROBLEM ASSOCIATED WITH THE SUBJECT MATTER
The need for communication in an organization is evident of an
inner urge towards a life enriched by co-operation with others. The purpose of
communication in an organization is to influence actions in the proper
direction and to effect change. For this reason a manager has a specific tool
with which to perform his duties. That tool is information in all its variant
forms that flow to a manager in an organization, one would have a word for it
“chgas”. Subordinates want to be help or to promote themselves or to reflect
discredit somewhere and they originate or serve as a transmission belt for
information, they think the manager should have. The lack of information in
specific areas means only that it is not necessary. Indeed, the blind areas may
be of the greatest importance to management. The result of this state of
affairs are not Inconsequential Duplication, Overlaps, a mixture of the
important, variant limiting, etc, noting can bee done, in reality, until the
manager himself passes and responds to the question “what do I need to know?”
This is the proper place to start if one is seriously concerned about the
communication of relevant information. The considered discussion about the
possibility of an information system reflects a concern for improved
communication in an organization. This research work therefore tired to find
out two information flows and its usage in the management of the Nitel. The
research work tried to answer the question: Does the management of the Nitel
use communication to supervise work at the company and how effective are the
communication channels?.
1.3 SPROBLEM THAT THE STUDY WITH CONCERNED
The study was based on the theory of Koontz and O. Donnell
(1968-596) which maintain that communication is a transfer of information from
one person to another whether or not it elicits confidence but the information
must be understandable to the receiver. Their researchers found that the
effectiveness with which communication techniques are used also influences the
span of management while supervisory ability to communicate plan and
instructions clearly and concisely tends to increase the supervisor’s span.
They argued that supervision should ideally be in future basis so that
deviation may be detected in advance of their actual occurrence and avoided by
appropriate remedies, what this suggestion is calling for is supervision of
performance while it goes on, effective supervision should be aimed at
preventing present and future deviation from plans. Koontz and O. Donnell are
supported by the argument held by Berger and Berger (1972-207), who maintained
that “the purpose of communication system is to channel directive and
information from bureaucratic position to another, boon upward and downward in
the bureaucratic hierarchy”. The researcher understood communication as being
the process used by any organization or individual to effect interchange of
understanding between two or more people. Every organization they said is made
up of individuals who are the life wires of these organizations. The successes
of such organization are dependent not only on the contribution of it’s
individual members but also upon the cooperation and spirit of team work
existing among them. Hence, communication is necessary at all level of the
organization.
1.4 THE IMPORTANCE OF STUIDYING THE AREA.
This study attempted to examine the degree and nature of effects
communication has on supervision of work in the Nigeria Telecommunication
Limited Enugu. It tried to explain the importance of communication especially
in the areas of supervision. Additional effort opportunity to communication.
The study also examine the degree of fit fails of breakdown of effective
communication in the company. The study went further to find out whether the
supervision/heads have adequate communication ability and how well they
communication and deliver the required instruction to their subordinate with
the information collected from the these investigations, the study will suggest
approaches and techniques to improve the communicate problems in the company.
1.5 DEFINITION OF IMPORTNCE TERMS
The conceptual definitions of terms used for the study will be
given, while the operational definitions will be given only where it is
possible to do so.Communication: The transfer of information from one person to
another.
COMMUNICATION CHANNEL CONCEPTION: Means
of communication or means of conveying information from person to another.
OPERATIONAL:
Notice, boards, meeting, journals, circulars reports, etc. Communication
channel here is quantified as the total score of items measuring the terms on
the questionnaires and the scores got from interviews that were also conducted.
FEEDBACK MECHANSIM CONCEPTUAL: A
means by which a sender of information receives a response reaction. Tow ways
information:
OPERATIONAL:
Demonstration, union officials, house journal, suggestion box, etc. This was
measured with the total score of items measuring feedback mechanism.
Department | Business Administration and Management |
Project ID Code | BAM0031 |
Chapters | 3 Chapters |
No of Pages | 48 pages |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
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Contact Us On | +2347043069458 |