ABSTRACT
This study looked at the
effectiveness of information technology in banking system delivery using Union
Bank Enugu as a case study.
The research therefore is aimed at examining how effective information
technology is to the banking industries service delivery. The research work is
also aimed at finding out how bank have been pressing to make information
technology effective in delivery of it’s services to satisfy her customer’s.
The instrument used for getting data for the study is structured questionnaire.
The simple statistical technique of frequencies and percentages were used in
the study. It was tested using chi-square hypothesis. The significance of the
study will definitely benefit both the banks and their prestige customers
because the findings and recommendation being stated will be used to reshape
the banking sector, it will also provide government with adequate information
on how best to modify and intensify policies necessary for a healthy banking
practice and pre-introduce confidence in customers to the
banks.
PROPOSAL
Information
technology is the collection and gathering, recording, storage processing and
communication or micro-electronic-based combination of computer and
telecommunication technology. It is however, based on the convergence of data -
processing and communication technique the former providing the information
while the latter provided the vehicle for disseminating or communicating it.
Also information technology can be said to a relatively new field that combines
the technology of the computer with that of communication, concerned with the
gathering, recording, storage processing and dissemination of information and
also represent the largest form of man-machine interface such as Internet
services.
In the banking industry today, as observed most banks have been in the bandage
of how to manage their information and how to satisfy their customers because
of the problems they are currently experiencing most times you go to the bank
you hear system failure which helps to hinders the operations of banks services
delivery to their customers.
The aim and purpose of the study are:
1.
To examine how effective information technology is to the
banking industries services delivery.
2.
To examine customer response to the introduction of some
information technology item like (ATM) Automated Teller
Machine.
3.
To examine what good internet has to do to the banking
industry.
4.
To identify the problem associated with information
technology its items.
5.
To suggest and recommend possible solution to the
problems so identifies.
The objective of the study is to find out how banks have been pressing to make
information technology effectiveness in delivery of its services to satisfy her
customers.
The major source of data collection in this study will be both primary and
secondary source of data. They include: internet, reading the newspapers,
textbooks etc. In the course of the study I will make use of questionnaire and
oral interview as my method of data collection.
The significance of the study will definitely benefit both the banks and their
prestige customers. The finding will be used to re-shape the banking sector, it
will also provide government with adequate information on how to modify
policies necessary for a healthy banking practice and pre-introduce confidence
in customers.
Considering the great competition in banking industry presently, the use of
information technology is of great importance to bank that may deem it fit to
adopt it.
Information technology has represented a turn around change in banking cultures
and the ways of doing things into new ways.
It will enable the banks to benefit from different array of produce especially
in the provision of services like on-line banking internet banking etc.
In order to obtain relevant and accurate data or information the use of simple
random sampling will be used which will give every unit in the population an
equal chance of being drawn into the sample.
Expected finding and recommendation can be summarized as follows:
· Information
technology has created room for most Nigeria banking to make timely and
efficient delivery of their products and services.
· It
creates room for cost saving and reduced hands or machine error in banking
services.
· The
introduction of information technology in banking sector help many people in
the business organization, instead of stressing themselves in checking of their
balance, but by the home banking its easy and simple for them to check it.
The following recommendations are made from the finding.
1.
There should be (ATM) in banking system which will help banks to be the leaders
in banking industry not the followers.
2.
There should be adequate internal operation, which will help to develop
the best practice and also help to prevent
fraudulent programme.
TABLE OF CONTENT
CHAPTER ONE
1.0
Introduction
1.1 Background
of the
study
1.2 Statement
of
problem
1.3 Objective
of the
study
1.4 The
research
question
1.5 Formation
of
hypothesis
1.6 Significance
of the
study
1.7 Scope
and limitation of the
study
1.8 Definition
of
terms
References
CHAPTER TWO
2.0 Review
of related
literature
2.1
Brief history of banking in
Nigeria
2.2
Functions of
banks
2.3
Commercial
banks
2.4
Information
technology
2.5
The effect of information technology on the growth of the
banking industry in
Nigeria
2.6 Information
technology and banking in
Nigeria
2.7 The
internet
2.8 The
information super
highway
References
CHAPTER THREE
Research design and
methodology
3.1 Research
design
3.2 Area
of
study
3.3 Population
3.4 Sample
and sampling
techniques
3.5 Instruments
of data
collection
3.6 Methods
of data
presentation
3.7 Methods
of data
analysis
References
CHAPTER FOUR
4.0 Data
Presentation and
Analysis
4.2
Hypothesis
testing
CHAPTER FIVE
5.0 Finding
recommendation and
conclusion
5.1 Summary
of
findings
5.2 Recommendation
5.3 Conclusion
Bibliography
CHAPTER
ONE
1.0 INTRODUCTION
Actually the banking
industry has gone far into information technology management and others in the
delivery of their customer’s services.
Through information
technology is subsumed in the concept of information management. Hence,
information technology is narrower than information management but also depends
heavily on network of systems technology just like information management
therefore; it is a tool for information management.
However, when we come to
the issue of the effectiveness of information Technology in banking system
“delivery”. It is at great effect, in the sense that information technology has
powered the banking industry.
Service/system delivery
are made easy, no more time wanting wasting for just a simple banking
transaction, information technology is and will continue to be of positive
effectiveness to both banker and their customers. Well, it have some short
comings in both the area of the bankers, the customers and the Nigeria economy
of large.
1.1 BACKGROUND
OF THE STUDY
When we talk about the background we are to dance down to the meaning of
information technology and what is all about, since it is the center of
thought.
However According to Akuwudike and Ugwu (2002), Information technology is the
collection and gathering, recording, storage, processing and communication a
macro – electronic based combination of computer and telecommunication
technology. It is however, based on the convergence of data processing and
communication techniques, the former providing the information while the latter
provide the vehicle for disseminating or communicating it, hence a relatively
new filled that combines the technology of the computer with that of
telecommunications and therefore represent the latest form of man-machine
interface.
Moreover, it has played a vital role in the newer field of experts systems and
artificial intelligence.
Also information technology can be said to be a relatively new field that
combines the technology of the computer with that of communication concerned
with the gathering, recording, storage, processing, and dissemination of
information and represents the largest form of man – machine interface such as
internet services: (Armstrong 1993).
1.2
STATEMENT OF PROBLEM
In recent time, most banks have been in the bandage of how to manage their
information, and how to satisfy their esteems customers.
Also,
the rate of competition in the banking industry today is also a big problem on
the banking industry and happens to be union Bank Plc.
However,
the Union Bank Plc also have the problem it’s ability to meet with it’s raising
population of customers for instance, if you visit the Union Bank Okpara Avenue
branch or some other branches is not well disposed information
technology, such as the issue if online, not adequately effective. Hence
contribute to the valuable time customers spend in the bank to meet of their
needed transaction.
The
problem of network is another problem which is currently experienced in the
banking industry (Union Bank Plc). Most times you go to the bank you here
system failure which helps in hindering the operations of banks services
delivery to their customers.
1.3
OBJECTIVE OF THE STUDY
The purpose of the study
is to find out how banks have been pressing to make information technology
effectiveness in delivery of its service to satisfy her customer. However, this
study is out to identify and examine the following.
a. To
examine how effective information technology is to the banking industries
service delivery.
b. To
examine customer response to the introduction of some information technology
items like (ATM).
c. To
examine what good Internet has done to banking industry.
d. To
identify the problems associated with information technology its items.
e. To
suggest and recommend possible solution to problems so identified.
1.4
THE RESEARCH QUESTION
The research question
includes the following.
1. Is
information technology of any effect to the banking service delivery?
2. Does
customers response positively to the information technology items like (ATM)?
3. Is
Internet needed in service delivery of the banking industry?
4. Does
banking industries experience any problems in adopting the information
technology as a mode of operative in customer service delivery?
1.5 FORMATION
OF HYPOTHESIS
To analyze the effectiveness of information technology in banking services delivery
the following hypothesis are being formulated.
HYPOTHESIS ONE
A.
Ho: Information technology is not of any importance to
the effective banking services delivery.
Hi:
Information technology is of great importance to the effective
banking services delivery.
HYPOTHESIS TWO
B
Ho: Customer does not respond positively to the
information technology items like ATM.
Hi:
Customer responds positively to the information technology items like ATM.
HYPOTHESIS THREE
C
Ho: Internet is not really needed for effective service
delivery in the banking industry.
Hi:
Internet is really needed for effective service delivery
in the banking industry.
HYPOTHESIS FOUR
D
Ho: The banking industry does not experience any
problems in adopting information technology as a mode of
operation in customer service delivery.
Hi:
The banking industry experience problems in adopting
information technology as a mode of
operation in customer service delivery.
1.6 SIGNIFICANCE
OF THE STUDY
Considering the great
competition in Banking Industry presently, the use of information technology is
of great importance to bank that may deem it fit to adopt it.
Information technology
has represented a turn around change in banking culture and the way of doing
things into new ways.
It has also enabled the
banks to benefits from its array of produce is especially in the provision of
service like on line banking, internet banking etc. through the acquisition of
programmes and websites. These features enhanced communication and transaction
across the world into a global village. Information technology as has been
highlighted earlier on is an essential basis for planning, organization,
managing administering and controlling the key operations and activities within
the banking industry and other organization.
Finally, information technology provided a capacity to generate process and
manipulate masses of continuous information quickly and economically and to
ensure that it can be accessed rapidly.
1.8 DEFINITION
OF TERMS
1.
ARTIFICIAL INTELLIGENCE: The use of computer to simulate the reasoning
process of an expert human being in solving complex problems in a special area
of expertise (demain).
2.
COMPUTER: A machine used in
modern time in organizations and home to manipulate data.
3.
DATA- PROCESSING: The transformation of data inputs
into information output.
4.
GLOBAL VILLAGE: The world refers to as a
small and simple communication place.
5.
INTERNET: It is global computer network that is linked
together through
telecommunication (i.e. telephone network).
6.
SUPER HIGH WAY: This is a number of changes in the
way Americans can
communication with each other and
people around the world.
7.
TECHNOLOGY: The study of mechanical arts and
applied sciences.
8.
MANIPULATE: To handle or mange in a skillful or
cunning way.
| Department | Banking and Finance |
| Project ID Code | BFN0246 |
| Chapters | 5 Chapters |
| No of Pages | 70 pages |
| Methodology | Chi Square |
| Reference | YES |
| Format | Microsoft Word |
| Price | ₦4000, $15 |
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| Contact Us On | +2347043069458 |
| Contact Us On | +07043069458 |
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