ABSTRACT
Community banks were
established in Nigeria to help remedy the rural development problem that has
been facing Nigeria since after World War II.
The fundamental concepts
of a community bank is of a self sustaining financial institution, owned and
managed by community or a group of communities for the purpose of providing
credit deposit, banking and other financial services to its members.
The objectives of the
research work therefore covered the pace of providing financial and banking
services and other facilities to communities that were inadequately supplied
with such services, the rapid enhancement of the development of productive
activities in rural areas, the promotion of emergence of an effective
integrated national financial system that responds to the need of the whole
economy from individual and grassroots community level through level of local
government areas and states to the national level.
The study also covered
the problems encountered by these banks in carrying out their functions and
then the recommendations of the possible solutions.
PROPOSAL
CHAPTER ONE
Chapter one of this
works looks into the fate of banking services of community bank in these new
millennium.
This is due to the
pressure of globalization, consolidation, deregulation and rapidly changing
technology. In order to properly place themselves in favourable positions
for competition and be one of the competitions and be one of the corporations
to be reckoned with in the new century. It lay
emphasis on how top
bank management will help in achieving this goal.
Chapter two reviews the
origin/history of community banks in general. It narrates how it started
and its relevance to government and consumers at most. It also deals with
the objectives of the community banking system and their functions. It
will then moves on to those techniques that should be implemented to improve
their payment and service delivery systems and operations.
This techniques includes
installation of a modern computer inter-connectivity beckoned that
would enable them achieve communication of data and multimedia over intranet,
extranets and with the whole world, over the Internet. The techniques
also include; creating awareness by advertising, giving prices, gifts and
premium to potential customers, creating of friendly atmosphere with customers,
i.e. showing interest in consumers needs and community cultivation.
Chapter three deals on
the area of the study, which is Ohha community Bank including staff
population. This requires the administration of questionnaire. Then
the data analysis.
Chapter four will now
deals with the presentation of data generated through the administration of
questionnaires to a sample population. It requires research question,
which is, what are the technological opportunities out therefore their
improvements? It will be in table.
Chapter five states the
findings on how effective and efficiency use of these techniques by Ohha
community Bank will improve their services. Then the implication of the
recommendation and conclusion.
LIST OF TABLE
TABLE
4.1: The qualify of services rendered by OHHA Community Bank.
TABLE
4.2: Average time spent before receiving service.
TABLE
4.3: Discrimination in the services of Ohha community Bank
TABLE 4.4: Improvement on
customers’ service helps in attaining corporate objectives.
TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
1.1 Background
of the
study
1.2 Statement
of
problem
1.3 The
purpose/objective of the
study
1.4 Scope
of the
study
1.5 Research
questions
1.6 Significance
of the
study
1.7 Definition
of
terms
CHAPTER TWO
REVIEW OF
LITERATURE
2.1 Origin
of Community
Banks
2.2 Nature
and scope of Community
Bank
2.3 Objectives
of community banks and
functions of community
banks
2.4 Techniques
of improving community banking
service
2.5 Summary
of related
literature
CHAPTER THREE
RESEARCH
METHODOLOGY
3.1 Research
design
3.2 Area
for the
study
3.3 Population
for the study
3.4 Sample
and sampling procedure
3.5 Instrument
for data
collection
3.6 Validity
of the
instrument
3.7 Reliability
of the instrument
3.8 Method
of administration of the
instrument
3.9 Method
of data
analysis
CHAPTER FOUR
DATA PRESENTATION AND
RESULTS
4.1 Summary
of
results
CHAPTER FIVE
SUMMARY OF FINDINGS,
CONCLUSIONS, RECOMMENDATION AND SUGGESTIONS FOR FURTHER
STUDY
5.1 Discussion
of results
5.2 Conclusions
5.3 Implications
of the
results
5.4 Recommendations
5.5 Suggestions
for further
study
5.6 Limitation
of the
study
REFERENCES
APPENDIX
CHAPTER ONE
INTRODUCTION
1.1 BACKGOUND
OF THE STUDY
The federal government
of Nigeria in 1990 budget speech decided to establish community banks in order
to strengthen its programmes of grassroots economic development.
The fundamental concept
of a community bank is of a self-sustaining financial institution, owned and
managed by a community or a group of communities for the purpose of providing
credit, deposit banking and other services to its members largely on the basis
of their self-recognition and credit worthiness. This is in contradiction
to the near total reliance by the orthodox banks on viable and negotiable
collaterals as the basis for giving credit.
It is designed to ensure
that a community or group of communities may establish a community bank for the
purpose of promoting rural development through the provision of finance and
banking services, improving the economic status of small-scale producers both
in the rural and urban areas, enhancing the rapid development of productive
activities especially in the rural area to support desirable and sustainable
rural economic growth in Nigeria.
A bank licensed under
the community bank decree shall accept from persons various types of deposits
including savings and time deposits. Receive or collect on behalf of its
customers, money or proceeds of banking instruments, provide ancillary banking
services to its customers, maintain and operate various types of accounts with
other banks, and perform such none banking functions as may promote grassroots
development within the banks geographical areas and also operate equipment
leasing facilities designed to ensure access of its customers to form inputs
purchase on a consignment basis for group of client.
Community banks in
Nigeria banking system dates back to 1990 when budget speech was delivered by
the president, commander in-chief of the armed forces, General Ibrahim
Babangida. Since them each state of the federation now has a minimum of
at least twenty (20) community banks. Even the federal capital Territory
has four. These banks are in all part of the country.
National board for
community banks is established for monitoring, promotion, development and
general supervisions of the community banks. Hence the banks are under
the control of national board for community banks (NBCB) and the Central Banks
of Nigeria.
As we move into the 21st century,
community banks all over the world realize that only those that overhaul the
whole of their service delivery systems and operations are likely to survive
and prosper in the new millennium. This is due to the pressure of
globalization, consolidation, delegation and rapidly changing technology.
In order to properly place themselves in favourable positions for competition
and be one of the corporations to be reckoned within the new century, community
banks are making use of information technology (IT). They have not only
started ensuring that their PC per capital use is one for every staff, they
have also started bringing PCS together to form local and wide area networks.
Many community banks
have installed a modern computer inter-connectivity backbone that would enable
them achieve community of data and multimedia over intranets, extranets, and
with the whole world, over the Internet. They also realize that they have
to achieve not only management/staff wide computer literacy, but what could e
called information literacy, i.e. knowing how to locate, analyse, store and use
information. All staff and managers in a modern community banks need to
be able to search and gather data from several different types of sources,
analyse them, select the relevant ones and organize them in such a manner to
allow them to make decisions based on the organized data.
Community banks of the
future realize that the banking of tomorrow requires more of electronic
manipulation and shuffling of bits-based money and other banking transactions,
instead of paper.
1.2 STATEMENT
OF THE PROBLEMS
The fact that the rural
areas are under developed when compared to the urban areas in true and the fact
that there are untapped material and financial resources in these rural
communities is also true. The major problems therefore is how to harness
these abundant resources for the development of the rural area through the
improvement of banking services based on staff important bearing in mind that
these resources are minutely held by the vast population of the rural dwellers.
The banking sector as
the prime mover of the nations economic life is seen as the most viable sector
to make this dream a reality. But then, given the Nigerian situation
especially Enugu Metropolis with vast area of land and low income base, the
task before the community bank are quite enormous with the problem of ignorance
and illiteracy of the majority of people whom the banks are dealing with and
also the problem of infrastructual facilities which includes good roads, water,
electricity, office equipment and residential accommodation for the bank staff
who work in these rural areas.
But perhaps the most
delicate of these problems is the lack of banking habit among the rural dwellers
who still use old traditional ways of savings mobilization like the daily
savings method or the “ISUSU” of the social meetings. How can the bank
make the rural dwellers less apprehensive of the bank and use the services
provided by them to enhance their welfare?
Among the problems
include:
1.
Effects of these bank in national economic development.
2.
Lack of modern equipment in the community bank.
3.
Poor level and quality of services provided by this Ohha community Bank.
4.
It is difficult to know the extent discrimination of services has gone in the
banking service.
5.
The contribution to growth of small scale industries in Enugu Metropolis.
6.
It is also difficult to know the extent of alleviating the urban economic
development problems.
1.3 OBJETIVE
OF THE STUDY
The objectives of this
study is to analyse the techniques of improving banking services in Ohha
Community bank. These objectives includes:-
1.
To find out the effect of community bank in the national economic developments.
2.
To ascertain the extent to which lack of modern equipment effects banking
services.
3.
To find out the extent to which the poor quality of services effect Ohha
community bank.
4.
To ascertain the extent to which discrimination effects banking services
in Ohha Community bank
5.
To determine to what extent contribution of Ohha Community bank to small scale
industries in Enugu Metropolis.
6.
To ascertain the extent to which these developments effect in urban economic
development problems.
1.4 SCOPE
OF THE STUDY
This research work was
chosen with the intention to analyse the techniques of improving banking
services but with particular reference to Ohha Community bank, Enugu.
This is with the view to determining how the bank has been able to change the
economic situation of the people around the area.
In the analysis,
attention will be focused on the contribution of this bank to the growth of
small scale industries. The study covers ascertaining from the bank all
necessary information and requirement that will be of help in achieving
customers satisfactions.
1.5 RESEARCH
QUESTIONS
The following research questions have been
designed for analysis:
1.
To what extent does the establishment of community banks in Nigeria especially
the Ohha Community bank affect national economic development?
2.
To what extent does lack of modern equipment affects banking in Ohha Community
bank?
3.
To what extent does poor services affect the banking services of Ohha Community
bank?
4.
To what extent does discrimination of services affect Ohha Community bank?
5.
To what extent are contributions to growth of small scale industries in Enugu
Metropolis?
6.
To what extent does these services affect the urban economic development
problems?
1.6 SIGNIFICANCE
OF THE STUDY
This research work will
be of immense help to the government especially the rural development authority
as it will give them the opportunity to access their performance in rural
banking development. It will also be of great value to the community banks
to access their performance in the area of services to their customers and
improve in the area of poor performance. Hence it will be beneficial to
the generality of the public. It will also be of great importance to
people carrying out research in related topics.
To the economy at large,
this study is of great value since rural economic development involves
providing these social amenities in the urban areas to the rural areas.
This will e some extent restrict the usual movement of rural dwellers to urban areas.
The movement restriction
will lead to massive agricultural and industrial production, the promotion of
rural financial and banking services and the promotion of emergence of an
effective and integrated national financial system that responds to the need of
the whole economy.
1.7 DEFINITION
OF TERMS
BANKER:
The bills of Exchange
Act of 1882 defined a banker as a body of persons whether incorporated or
not, who carry on the business of banking and having duly made a return to the
commissioner of inland revenue, and also any savings bank certified under the
Acts relating to savings bank and also any post office savings bank.
COMMUNITY BANKS
A community bank is a
financial institution established to cater to the saving and credit needs of
small scale producers throughout the country.
BANK SERVICES
Bank service is a
professional service, professional service marketing involves all organized
activities and programme by professional services designed to retain present
customers and attract new ones by sensing, serving and satisfying their needs
through the delivery of appropriate service on a paid basis in a manner
consistent with creditable professional goals and norms.
TECHNIQUES
This is a manner of
artistic execution, the part of artistic work that is reducible to formula,
mechanical skill in art or the doctrine of the arts.
Department | Banking and Finance |
Project ID Code | BFN0132 |
Chapters | 5 Chapters |
No of Pages | 68 pages |
Methodology | Null |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
|
|
Contact Us On | +2348039638328 |
Contact Us On | +2347026816414 |
|