ABSTRACT
The focus of this
project is to appraise the application of MBO Programmes in the affairs of
Union Bank of Nigeria Plc, Okpara Avenue Branch, Enugu.
The programmes of MBO
has been inadequately applied in Union Bank, Okpara avenue branch and his due
to ignorance of the employees of the benefits that accrue to such full
application.
Four research question and hypothesis guided this study, one hundred and twenty
(120) officials comprising the senior ands junior staff were
interviewed.
The questionnaires were
structural in such a way as to elicit information for the stated hypothesis in
the study.
Despite the benefits of MBO Union Bank Plc Okpara Avenue has not come to grip
with this concept., Results of the study shows a clear abandonment of MBO
y Union Bank Plc Okpara Avenue staff.
Conclusions also arrived
at indicating that Union Bank do not apply MBO in carrying out organisational
policies.
PROPOSAL
The focus of this
project is to appraise the application of Management by objective (MBO)
Programmes in Financial Institutions in Nigeria.
Management by Objective is a system whereby the Objective for company as a
whole is dedicated upon by the management and subordinates to achieve the
Organisational goal.
The Scope of this study will attempt to evaluate the effective application of
management By Objective in Union Bank Okpara Avenue Branch, Enugu
Research questions and hypothesis will guide this study. Also Officials
comprising the senior and juniors staff will be interviewed. Thus will be
done through random section. The volume of this work will be up to eighty pages
(80).
The questionnaires will be structured in such a way as to elicit information
for hypothesis. Thus work will be structures into five chapters.
TABLE OF CONTENTS
CHAPTER
ONE
1.0 INTRODUCTION
1.1
Background of Study
1.2 Statement
of Problems
1.3 Research
Question
1.4 Scope
of Study
1.5 Purpose
of Study
1.6 Research
hypothesis
1.7 Significance
of Study
1.8 Limitation
of Study
9
Definitions Terms
1.10 References
CHAPTER TWO
2.0 REVIEW
F LITERATURE
2.1
Historical review
2.2 MBO
Approaches
2.3 Steps
in MBO process
2.4 The
development of MBO
2.5 Advantages
or Benefits of MBO
2.6 Disadvantage
of MBO
2.7 Experience
with MBO
2.8 Other
Organisational Development Intervention Strategies/Approaches
2.9 Summary
of review of Literature
2.10 References
CHAPTER THREE
3.0 RESEARCH
METHODOLOGY
3.1
Area of the study
3.2 Identification
of Survey Population
3.3 Sample
and Sampling Procedure
3.4 Instrument
for Data Collection
3.5 Questionnaire
Design
3.6 Questionnaire
Assumption
3.7 Validation
of Research Instrument
3.8 Reliability
of the research Instrument Administered.
3.9 Reference
CHAPTER FOUR
4.0 DATA
PRESENTATION AND ANALYSIS
4.1
Presentation of Questionnaire
4.2 Data
Analysis
4.3 Testing
of Research Question
4.4 Summary
of Results
4.5 Interpretation
And Results
CHAPTER FIVE
5.0
SUMMARY OF STUDY
5.1 Discuss
of Findings
5.2 Implication
of the research
5.3 Conclusion
5.4 Recommendation
5.5 Suggestion
for the Research
Bibliography
Appendix A Questionnaire
Questionnaire
Appendix B Interview Schedule
CHAPTER ONE
1.0 INTRODUCTION
1.1
BACKGROUND OF THE STUDY
In Nigeria, Financial Institution are those
institutions that make available to customers short term, long term and other
credit instruments for investments and other purposes.
They also accept deposit, valuables and perform other
functions. An excellent example is the Banking
Industry.
The Nigerian Banking Industry started in 1892 when the Africa Banking
corporation was Incorporated. This was followed by the establishment of
Barclays Bank of Nigeria Plc.
The Union bank of Nigeria
Plc is among the First generation Banks in Nigeria. It was incorporated In
Nigeria Companies and Allied Matter’s Decree of 1990 as other many public
liabilities Companies. The Union Bank of Nigeria Plc is the first of the
First generation Banks to be wholly own by the Nigerian public. At
present, there are about 300 branches all over Country with the headquarters at
Broad Street Marina Lagos.
The role of Union Bank
in economic development of the Nation cannot be over emphasized. These
services rendered by Union bank manager from Ordinary Mobilization of saving to
the more sophisticates and not too common business advisory services, Bank
generally are regarded as provides of loans which indirectly entails the
creation of money and extention of credit facilities. An
organisation that that trades principally in money requires honesty as a watch
–ward.
Union Bank is tailored
towards customers satisfaction in the rendition of new services.
An organisation such as
Union Bank Plc that thrives on trust and honesty of this staff for discharge of
new services must seek an effective and impartial way of rewarding its
employees. Also the efficiency of the service rendered by the Bank
depends on the management approach adopted by the Bank.
One management concept that
encourages efficiency is management by Objectives. Drwcker (1974), Looked
at (MBO) as a system whereby the objectives for the company as a whole are
decided upon by the management and subordinates to archive the organisational
goal. When this is applied in targets setting the managers and
subordinates alike receive regular feed back through performance review and are
closely involved in the settings their own targets.
The top management
approach has been in existence for a greater in part of the distance of the
bank.
The subordinates are
only given a line of action for following the course of attaining the set
targets with increasing awareness f the part of the employees through in
services training, furtherance to their education, exposure to what is
obtained in other banks and the deregulation of he economy, with de-emphasis in
profit making, the bank has started making in roads in modern management
practices such as management By Objectives (MBO).
This research work is to
investigate the extent to which all cadre of employees are involved in
target setting and evaluate its application in light of the forgone. The
Organisational structure of Union Bank Plc is divided into three distinct
segments for effective discharge of her services to customers.
a. The Head
Office: The Corporate Head Office is situated at Marina Street, Lagos.
b.
The Area Offices: The area Offices are located in the Northern region, Eastern
region and Western region o the Country.
c. The
Branches: The branch offices are
scattered all over the Country
This research work is
picking at the many branches of the Bank.
This is the Okpara
Avenue Branch Enugu.
1.2 STATEMENT
OF PROBLEM
An organisation such as
Union Bank Okpara Avenue Branch with numerous employees needs an effective and
practical management approach to allow for integration f various personal
objectives of the employees and that of the organisational objectives in order
to achieve the organizational goals.
This study will focus on
the following problems.
1. Presently
in Union Bank Okpara Avenue Branch formulation of polices is exclusively
reserved for the top management. As a result subordinates and employees
do not understand and finds it difficult to adhere to these policies.
2. The
difference and conflicts encountered in policies, execution by subordinates and
employees because of non-participation in policies formulation demoralized the
middle and bottom levels of management consequently initiatives are relegated to
the background.
3. With
the application of (MBO), can the employees at all levels in the bank see each
other’s view as aiming towards the achievement of he overall organisational
objectives and generally efficiency of the Bank.
4. Finally,
how can (MB)) cushion the effects f the existing problems in the management
approach with the general efficiency of the branch as well as self
actualization of both the employees and the branch in mind.
1.3 RESEARCH
QUESTIONS
This study will be
designed to find answers to the following research questions.
1. In
the setting f the Union Bank Plc Okpara avenue Branch goals both short and long
un are the employees involves and to what extent ?
2. Are
the employees aware of /or have pre-knowledge about goals of the branch.
3. Are
supervisors always after faults no complimenting any good job alone, provided
staff annual benefits are granted, do he staff feel satisfied ?
4. How
effective is the application of (MBO) in the Union Bank Okpara Avenue
Branch?
1.4 SCOPE
OF STUDY
The scope of this study
will attempt to evaluate he effective application of MBO in Union Bank Okpara
Avenue, Enugu, within the lost decade there has been an interesting development
in the field of management. Drwckers, (1974) has stressed that management
is the consequences; Management By objectives has gained much momentum only in
recent year’s, it cannot be said that it is quite a new phenomenon on management
development. It is only in recent times that its importance and relevance
has come to be highly appreciated.
Thus study will
therefore attempt to establish the linkage between the subordinate and
management in contributing to the organisational objective and to what extent
MBO affects the overall efficiency of the Union Bank Plc.
The scope covered by
this study will be limited to Union Bank of Nigerian Plc, Okpara avenue branch,
this study will serve as representative of almost all the branches of Union
Bank of Nigeria Plc.
1.5 PURPOSE
FO STUDY
The proliferation of
commercial Banks in the Country has placed employers of the generation bank in
high demand. Also the deregulation of the economy in recent times is
affecting the fortunes of Banks Cowpled with employees in recent desires to
development their talents to the higher degree, that is self actualization.
Moreover, the dominant
management approach, top bottom concept in practice is not motivation the moral
o the employees good enough to achieve the desired results. Similarly,
the MBO concept which the Bank is blending with the old practice is to be
evaluated and examined how its application is contributory tot he performance
of he Bank given the aforementioned constraints.
Umoh (1994) postulates,
that management is the process of getting this done by using some other people
to achieve a set objective. One management concept that is widely applied for
this purpose is MBO and policy markers are making a more conscious effort to
popularize this concept.
It is therefore the objective of this study to
:-
i. Study
the role of management by objective in Union Bank Plc Okpara Avenue Branch,
Enugu.
ii. Examine
the extent, the MBO is applied in the activities of the Union Bank Okpara
Avenue, Enugu.
iii. Find
out the relationship between the application of MBO and level o efficiency in
the bank.
iv. Taking
cognizance of related problems facing the effective application of MBO.
v. Educating
the existing personnel on the applicability of MBO.
1.6 RESEARCH
HYPOTHESIS
The following hypothesis
will be tested in the course of the study.
H1
The management staff and the subordinates are often
not aware of the organisation target.
H2
Involving Subordinates in setting organization goal has
no relationship
with employee’s productivity level.
H3
Encouragement and recognition has no positive effect
on moral and Job
satisfaction as would a pay rise.
H4
The organization’s goals attainment and direct is
dependent on the application of MBO.
1.7 SIGNIFICANCE
OF STUDY
This study is primarily
interested in explaining how an effective application of management by
objective will enhance employee moral and increase productive as well as
general efficiency of the Bank in question.
Umoh (1994) paints a
true picture of the wide range of benefits to be gained in the application of
MBO.
Attention will be
focused in the deployment of personnel to various department of the Bank at
Okpara Avenue, Enugu.
1.8 DEFINITION
OF TERMS
i.
MBO: Management By Objective
ii. APPRAISAL;
Evaluation, or to evaluate
iii. FINANCIAL
INSTITUTIONS: Those Institution that make available to Customer’s short
term,. long term and other credit Instruments for investment purposes.
iv. Management
By Objective: A System whereby the objectives for the Company as a whole
are decided upon by the Management and subordinates to achieves the
organisational goal.
| Department | Banking and Finance |
| Project ID Code | BFN0111 |
| Chapters | 5 Chapters |
| No of Pages | 108 pages |
| Methodology | Chi Square |
| Reference | YES |
| Format | Microsoft Word |
| Price | ₦4000, $15 |
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| Contact Us On | +2347043069458 |