Improving Customer Service In Nigeria Commercial Banks, Proposal
Improve Customers Services In Nigeria Commercial Banks-
Customer- A Person-s Society-firm Or Company May Be Termed ...
Improve customers services in Nigeria commercial Banks.
CUSTOMER: a person’s society, firm or company may be termed a
customer when he makes an offer to become a customer. Which the bank duely
COMMERCIAL BANK: these are banks established to trade retail-
bankingservices at a profit the commercial banks act as bankers to everybody
who so desire provided he or she has the capacity to do so
The main objective of imp[roving customers services in Nigeria commercial
Banks. Consequently, this research work, captioned is ammid or based at
determining the relationsahip that exist between commercial anks and their
various customers, as well this relationship must be seen with enough for
This work or objecive of this research writing gave a through description of
the right duties, responsibilites of commercial banks to hteir customers also
on the circumstances under which a bankcan disclose infromation about he
customer.it also treats the measure to be taken to ensure that customer service
in such area as staffing an so on can be improved
1.1 Background of the
1.2 Statement of the
1.3 Objective of the
Significance of the
1.5 Scope of
2.1 Services rendered by the
Nigerian commercial banks
2.2 Relationship between
banker and customer
2.3 Circumstances under which
the bank may
2.4 Right and duties of
2.5 Right and duties of
Research Design and
3.1 Sources of
3.2 Location of
banking: it is an institution established for the purpose
of rendering retail banking services at a profit.
Improving customer services in Nigeria banks: Banking in Nigeria has
grown beyond the variety of banks increased. Competition as a result banks were
forcved to be in no value and services oriented. But this high rate of growht
at the banking industry has yielded to some undisirable side effect amongst
these is the lossof professionalism in the services at banks to their
customers. This is one of the major problem facing our banking system in
Nigeria today. This is one of banking malfeasonce but loss of professionalism
in the sercise of banks to their customer was chosen in order not to deviate
from the scope an limitations of his research work.
The solution to this problem lies with the management to regain the expected
professionalism whichshould be exercised by banks dealing with their customer.
The managegment ccan only achieve this by using any possible strategy to ensure
that customer sensises in Nigeria commercial bankd their aims at determining
the relationship that exist beween commercial banks and their
variaouscustomers. This relationship must be cordial to ensure an atmosphere
that is smooth enough for business transactions.
This works gives a true description of the right, duties and responsibilities
of commercial bank to their customer. It also highlighted on circumstances
under which the bank can desclose information about he customere is also
pinpoited. This piece of ork also treated the measure to be ken to ensure that
customer services in such area as staff and so on can be improved.
Further steps is to creating awareness as regard to the problemsassociated
without commercial bank the cause of these problem and the possible ways of
solving them. Banks start to derive a lot of benefits from the improvement of
customers satisfactory services at all times
OF THE STUDY
Improving customer services in Nigeia commercial banks. These
banks are controlled under the central bank guide and contol them. Commercial
bank main aim is to improve their customer services which involves management
providing the professionalism to achieve the possible strategy to ensure the
aim objective of this purpose.
Their aim of improving customers sensitives in Nigeria by the following
procedure they are as follows.
1. Improving the relashionship between banker and
customers, which are the
– creditor relationship
OF THE PROBLEM
There are some problem in him in facing banks mostly commercial
banks in Nigeria today, this problems hinder the grow of commercial banks in
the society. The major problems hindering the growth of commercial services in
banking system in this case a careful planned and excel ently promoted
commercial service in banking can be stragled along the line by the inadequacy
of staffing opening a number of branches in rural and uban area and fraudulent
activities by staff.
1.3. PURPOSE /
OBJECTIVE OF STUDY
The objective of this can be seen thus:
i. It will promote or improve customer services in
banking system (commercial banks).
ii. It will serve as the relationship between banker
iii. It will provide creditor-Deptor relationship
iv. It will encourage management to exercise
OF THE STUDY
The significance of this study can never be over emphasized, it is
aimed at determing the relationship that exist between commercial banks and
their various customers. It also give a through description of the right,
duties and responsibilities of commercial banks to their customer also on the
circumstances under which the bank can disclose information about her customer
for theremoer, it treats the measure to be taken to ensure that customer
services in such areas as staffing and so on can be improved.
TERMS AND CONDITIONS APPLY
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