ABSTRACT
This research work was aimed at list for creating ideas on how to amend
financial problems of Nigerian Bread Industry. Using freedom bakery
Enugu-examined the commitment of the bakery service and better advice in the
appropriate of the quality of financial service to be used so as to increase
the financial sector of the freedom backery industry.
- Other
objectives are to determine how this financial service quality helps to
generate patronage for the bakery.
- To
determine how reliable is the financial service system of the bakery.
- And
determine how long is taking freedom bakery in it’s term of financial problem
to still produce it’s product.
- To
achieve this, directly related literature was reviewed.
Also questionnaires were distributed to both the management and staff of the
freedom bakery and their responses as well as to collect data to test the
hypotheses for the study.
The population of this study is restricted to the relevant staff / management
which is about (100,000) Hundred thousand. The sample size was determined
(Three Hundred and Ninety-eight).
In analyzing the research instrument used, chi-square method of statistical
analysis were used to analyse and test of hypotheses.
The findings of the study are as follows:
- Payment
of salary in freedom bakery has helped in generating patronage to the bakery.
- Raw
materials delivery system of the bread industry is reliable.
- The
transportation system of freedom is adequate to customers.
Again other findings were made apart from those resulting from hypothesis and
they include:
- More
than half of the customers that filled the questionnaires administered to them
felt that the staff of the industry are not friendly.
- The
productivity of industry staff depends not only on the monetary compensation
but also on how their efforts are appreciated and enhanced
- Precisely
89.32% of the customers believed the industry has really lived to its promises.
Based on the above findings, the following recommendations
were equally made:
- the
performance of freedom bread industry can indeed be enhanced if the
perceptivity in service delivery is maintained and improved upon.
- The
staff of the industry are human and through the industry is trying to have a
firm standard in the industry, a lot should be done to ensure that the time
staff spend in working does not totally wear them out thereby leaving nothing
left in them to improve productivity.
- The
policies establishing quality and which is a guide to quality assurance
department should be constantly referred to meet up their ever-changing
environment of business, technological change and human unpredictable factor.
- The
industry should maintained its stand as relates in profitability, performance
and quality service delivery, it should leave no stone unturned.
Finally if the above recommendations are strictly adhered to the bakery will
definitely always involve on its apex expectations.
TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION
1.1
Background of the study
1.2
Statement of the problem
1.3
Objectives of the study
1.4
hypothesis formulation
1.5
Significant of the study
1.6
scope of the study
1.7
definition of the terms
CHAPTER TWO: LITERATURE REVIEW
2.1
Overview of the study
2.2
Service reliability
2.3
Importance of service of marketing
2.4
Overview of quality
2.5
Dimensions of quality
2.6
Satisfaction of profitability
2.7
Measuring of service quality
2.7.1 The
place of quality service
2.7.2 Bakery
customer relationship
2.7.3 Service
delivery
2.8
Impact of service quality on freedom bakery Enugu – Ngwo
2.9
Total quality management and freedom bakery
Reference
CHAPTER THREE: RESEACHER
METHODOLOGY.
3.1
Sources of data
3.2
Population of the study
3.3
Determination of the sample size
3.4
research instrument used
3.5
Sapling technique / data treatment and analysis
3.6
Limitations
CHAPTER FOUR: PRESENTATION,
ANALYSIS AND
INTERPRETATION OF DATA.
4.1
Hypotheses testing
CHAPTER FIVE
5.0
Summary of findings, recommendation and conclusion.
5.1
Summary of findings
5.2
Recommendations
5.3
Conclusion
Bibliography
Appendix (l)
Appendix (ll)
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND
The performance of Bread Industries in
Nigeria has been viewed by many from, different perceptivity. Assets, quality
and managerial efficiency have been seen by many as determinants of Bread
Industries performance, while a reasonable percentage of identified capital
adequacy, as critical for Bread Industry performance. Other factors have also
been seen, as determinants of industry performance like Bread Industry
liquidity.
A service is any act or performance that one party can affet to another that is
essentially intangibility of a service makes it mandatory that the recipient
must hold on to something which he/she will term to be quality so as to
encourage patronage and patronage can only be enhanced when the recipient is
catisfied with the services resaved. (See love lock 200 – 300)
DAVELOPMENT OF FREEDOM BAKERY INDUSTRY ENUGU –NGWO.
Freedom Bakery Industry was licensed in Enugu – Ngwo in Enugu – State on 20th December 1972 to carry on
currently capitalized at N5,000,000 million.
The Industry is firmly believes that getting the right people and the correct
operating philosophy as essential in setting a part or bakery in a dready
competitive Nigerian bakery industry.
The bakery Industry is a private industry with seven members in its board of
directors, headed by Chief Ozokwo Isreal A. as the owner. It has I branch,
Enugu State.
The objective / mission of the bakery industry is “TO CREATE A UNIQUE NATIONAL,
BAKERY MARKETING BUSSINESS FOCUSED ON PROVIDING CREATIVE SOLUTIONS TO CUSTOMERS
BUSINESS PROBLEMS WITH AN ABSOLUTE COMMITMENT IN QUALITY”. The bakery also has
a vision and it is “A SOLD BAKERY INDUSTRY WITH EFFECTIVE PRESENCE IS IN
NIGERIA – ENUGU STATE.
The Bakery Industry has objectives and they geared towards developing a good
working relationship based real understanding of the need of the clients
through efficient and responsive customer service.
The services offered include:-
i.
Sales and Supply.
ii.
Supermarkets.
iii.
Caterers.
iv.
Public Relationship.
v.
Supply of Labour.
vi.
Industrial Materials.
vii.
Poultry.
viii.
Farm and Crops Promotion.
1.2 STATEMENT OF THE PROBLEM:
This research work is designed to identify
Financial Problem of bread industry in Nigeria, using freedom bakery Enugu –
Ngwo as a case study.
1.3 OBJECTIVES OF THE STUDY
- Basically to find
out whether payment of salary is one
of the financial problem.
- To find out if
raw materials constitute into financial
problem.
- To find out
whether N.E.P.A. power is one of the
financial problems.
- To find out if
fuel contribute into financial problem.
- To find out if
transport is one of the financial problem.
- To find out if
transport is one of the financial problem.
-
To find out if taxes are constituent of financial problem.
1.4 RESEARCH HYPOTHESES.
Ho: Transport cost is < Personal cost in bakery industry.
Hi: Transport cost is not less than personal cost in bakery
industry.
Ho: The profit made in a bakery is constituent profit.
Hi: ll The Profit made in a bakery is not constituent profit.
1.5 SIGNIFICANCE OF THE STUDY.
The need for this study arose as a result of the increasing rate of financial
problems in Nigerian bakery which seem to be threatening the very existence of
the bakery industry with consequent implications to the economy.
An effective and efficient bakery system free in financial problem signifies a
viable economy. Foreign and domestic investors are encouraged to diversity
their investment portfolio this in-turn leads to industrial bakery expansion,
reduction in unemployment and inflation, restores public and general, social
and economic growth.
Given thiese scenario, there is need to empirically establish the free in
financial problem in bakery: nature, implications and effect on the Nigeria
economy and the survival of the bakery industry generally.
1.6 SCOPE OF THE STUDY
This study is restricted to freedom Bread
Industry main branch office at Ngwo, Enugu State.
The reason for this is because of the bakery industry system of service which
allows for a singular focus of the bakery industry within a given territory to
achieve the set objectives of the industry.
1.7 DEFINITION OF TERMS.
Financial
problem: In financial difficulties in short
of
money.
Bakery: Place
where bread is baked for many people.
Industry: Branch of (Trade or
manufacture contrasted with
distribution and commerce).
Department | Banking and Finance |
Project ID Code | BFN0037 |
Chapters | 5 Chapters |
No of Pages | 53 pages |
Methodology | Chi Square |
Reference | YES |
Format | Microsoft Word |
Price | ₦4000, $15 |
|
|
Contact Us On | +2347043069458 |