In 2007 Power Holding Company of Nigeria (PHCN) introduced
prepayment meter to Nigeria Consumer. It was widely accepted by the consumer
because they believed that the day of estimated billing were over but they met
their shock when it was discovered that (PHCN) was hoarding the meters and
selling them to the highest bidders. This development has continued to
generate a lot of controversies till today. Thos who were lucky to have
procured their own are counting their gains. According to them, it was a good
innovation by the PHCN. It is in the light of the above that the researcher has
investigated on the effect of prepaid meter in a service industry using PHCN
Enugu as the case study. The project was segmented into four chapters.
The first chapter contained the introduction, significance of the study,
statement of problem, objective of the study among others. Again the
literature review formed part of chapter two. The researcher reviewed
other works on the subject of discussion by the seasoned authors. Again
journals from PHCN were used also. While chapter and chapter four
contained the research design, methodology summary of findings and
TABLE OF CONTENTS
1.2 Statementof Problem
and Limitation of Study
2.1 Literature Review
2.2 The Impact of the Prepaid Meter on Revenue
2.3 Solutions to Electricity Problems In Nigeria
3.0 Research Methodology
3.1 Source of
3.2 Population of
3.3 Sample Size Determination
3.4 Method of Data
3.5 Area of
4.0 Summary, Recommendation and
4.1 Summary of
1.1 BACKGROUND OF THE STUDY
Electronic prepaid meter that is an electronic device the enables
an energy consumer to pay for energy before actually using it. Power
Holding Company of Nigeria (PHCN) in 2007 introduced the use of prepaid meter
to enable Nigeria consumers device satisfaction for their money. The
introduction of the new technology was widely acknowledged at least it will
bring to an end the use of analogue meters which were in use before 2007.
Many thought that the authorities at the PHCN will speed up action in making sure
the meters are circulated throughout the country but the reverse is the case
because only a few Nigerians have the new meters installed for them. The
risk of the population is still waiting to PHCH to make available the meters
but nothing bears to be happening. The effect of this development is felt
bath the consumer and PHNC. On the side of PHCN they are losing a lot of
revenue because with the new technology in place unfair billing will not be
giving to the consumer and they seen to be making nothing any time the energy
is met supplied. Another side of it is that PHCH will reduce its
administrative over lead, when this new energy payment meters one fully
deployed in most parts of Nigeria. Because this new watering system is
electronic most of the steps required in administering it can be automated.
This will reduce staff requirement and as result reduce staff over lead.
In chapter two of this project we shall discuss in details the benefits of
prepaid meter to PHCN and to Nigeria consumers as well.
1.2 STATEMENT PROBLEM
Prepaid meter is new to electronic consumer in Nigeria. Part of
the reason it was introduced in 1007 is to enable the electronic consumer have
value fro the money they are paying to PHCH. As the saying goes that
nothing good lasts long in Nigeria. As soon the new technology was
introduced, the effect was felt by the PHCH instead of becoming a welcome
development the proves that be in the industry stopped the circulation of
prepaid meters because they have discovered that they would not cut corners in
the discharge of their duties.
The first set of people that got the meter are courting their
blessing till today. While those who are met lucky are still burffering
till today. We noticed that those that have the prepaid meter have rest
of mind because method gives them estimated bills instead they pay as they
consumed. Again the introduction of the new meter has made PHCH to supply
more light to the made areas that have the prepaid meters. This is true
because they will not be making much money as long as there no power in those
areas. This will in turn affect their revenue generation because there
will decrease in the purchase of credit card.
The effect of this
prepaid meter is what will be discussing throughout the project.
1.3 OBJECTIVE OF THE STUDY
The objectives that made the researcher go into this topic are as
i. To ascertain the effect of prepaid meter in
service industry like PHCH.
ii. To introduce whether electronic consumer prefers
prepaid meter to analogue meter.
iii. To also find out why the prepaid meter is in
iv. To known why PHCN less failed to provide
constant power despite the huge amount that has gone into the project.
v. To find out the extent the prepaid meter has
increased or decreased the revenue generation of PHCN.
vi. To make suggestion and recommendation that could
be useful in solving the identified problems.
1.4 SIGNIFICANCE OF THE STUDY
The significance of this study is to achieve a great success in
contributing the little the researcher can, if not a great deal in ascertaining
the effect of prepaid meter in PHCN. This project will bring about
increase in service delivery because the researchers will enlighten PHCN the
importance of quality service delivery to their customers. It is as null
hoped that this research work will educate the electric consumers on the need
to welcome the introduction of the new prepaid meter.
In addition, it will
bring about more noticeable contributions and improvements to both headquarters
and other branches of PHCN nation wide. Furthermore, this study will be
of increase benefit to students and more especially to those who are carryout
research in the same topic or related ones.
1.6 DEFINITION OF TERM
individual or house holds that purchase a particular product for personal or
household or industrial use.
favouring of a particular product or brand of one;s choice.
PHCN; It is
acronm for Power Holding Company of Nigeria
Prepayment Meter: It is
an electronic device that enable an energy consumer to pay for energy before
actually using it.
TERMS AND CONDITIONS APPLY
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