THE EFFECT OF GOOD PUBLIC RELATIONS AND ORGANIZED PROMOTIONS ON THE ACHIEVEMENT OF MARKETING OBJECTIVE (CASE STUDY OF NIGERIA BREWERIES PLC)

ABSTRACT

Public Relation is a deliberate, planned and sustained effort to establish and maintain mutual understanding between organization and it’s environment. Promotion is one of the four manager variable with which the marketing manager communicates information between the sellers and buyers in order to change the attitude and behaviour of both parties.  This study aims at identifying the variable that inhabit the achievements of marketing objectives of firms and organization.  By so doing the researcher desired to investigate the effect of good public relations and promotions of companies using Nigeria Breweries Plc, as case study. The Researcher used simple random sampling and stratified sampling technique in selling her sample.  The two major instruments of  data collection adopted for the  study are questionnaire and structured Oral interview.  It was discovered from the finding made that.  Nigeria Breweries Plc acknowledge the positive impact of good public relations and promotions on their staff performance and organizational out-put  The improvement in their volume and revenue is as result of organized public relations strategies and promotion techniques. Public relation and adequate promotional tools  are not usually exclusive rather they tend to complement one another to achieve better result.  From the above discovering made the researchers deduced some recommendations which include: There is need for a more motivational system of public relation and market promotions to enhance productively and sales volume  of the marketing companies.  The print media should be combined with the electronic media in other to yield better productivity. A good public and promotional strategy must be sustained  through research.  Well-managed feed back transparent honesty and truthful information. The management of Nigeria Breweries Plc should endeavour to adopt effective promotional strategy and public Relations to enhance their market strength win testing the hypothesis, statistical coefficient (superman) correlation ship was used at the end of the analysis the null hypothesis (H.O) falls within the region of the rejection while the alternative hypothesis (HA) fall  within the region of acceptance.

TABLE OF CONTENTS

CHAPTER ONE

1.0              INTRODUCTION                                                                            

1.1       Background of the study                                                                               

1.2              Statement of the problem                                                                              

1.3              Objectives  of the study                                                                                 

1.4              Significance of the Study                                                                              

1.5              Research Questions                                                                            

1.6              Research Hypothesis                                                                          

1.7              Scope and Limitation of the Study                                                   

1.8              Assumption                                                                                                    

1.9              Operational Definitions                                                                                 

Reference

CHAPTER TWO

2.0              REVIEW OF  LITERATURE                                                                      

2.1       Sources of Literature                                                                         

2.2       Review of Available Literature                                                                     

2.3       History of Public Relations                                                                

2.4       Origin of Public Relation in Nigeria                                                  

2.5       What is Public Relation                                                                                 

2.6       Major Job Classification in Public Relation                                       

2.7       Marketing Service                                                                                          

2.8       Publicity and Public Relation                                                                        

2.9       Excellent Theory                                                                                            

2.10     Summary of Literature                                                                                   

References                                                                                                                 

CHAPTER THREE

3.0       Research Methodology                                                                                  

3.1              Research method                                                                                           

3.2              Research Design                                                                                            

3.3              Area of the Study                                                                                          

3.4              Population of the Study                                                                                 

3.5              Determination of Sample Size                                                                       

3.6              Sampling Techniques                                                                         

3.7              Research Instruments Used                                                               

3.8              Instruments of Data Collection                                                                     

3.9              Validity and Reliability of Instrument                                                          

3.10          Data Process Technique                                                                                 

3.11          Expected Result                                                                                             

Reference

CHAPTER FOUR

4.1        Presentation Analysis of Data                                                                       

4.2       Testing of Hypothesis                                                                                    

4.3       Discussion of Findings                                                                                  

References

CHAPTER FIVE

5.0              Summary and Recommendations and Conclusion                                        

5.1       Summary of Findings                                                                                    

5.2       Recommendation                                                                                           

5.3       Conclusions                                                                                                    

Bibliography

Appendix                                                                                           

CHAPTER ONE

INTRODUCTION

1.1       Background of the Study

            In the recent past, public relations was regarded as publicity, but currently publicity is regarded as one of the tools of public relation.  This is because of the vital roles public relations is performing in the society now which among others involves a revaluation of public attitude identification of the policies and procedures of an organization or individual with respect or individual with respect to attitudes values comprehensive functions and medium of creating awareness.  Public relations also determines the activities to be executed in order to improve or maintain those candidate treasures taken by an individual or an organization to maintain the good  image of the organization and to keep a carelial relationship with it’s environment.  This could be done through welfare packages, advertising, publicity or adequate promotions and marketing strategy.  A manger can afford this bearing in mind that the analysis offernels implises the application of research techniques before  planning a programme that any attempt to present a biased information on the activity of the company or potency of their products which is not based on truth and honesty purpose will yield unfavourable result to the image of the organization.  He should also bear in mind that the successful implementation of product cannot be done haphazardly or carelessly.  This is invoice of the fact that marketing as a process  of planning and execution of conception, promotion and distribution of ideas, good and services through a good  public relations in order to create exchange that satisfy  individual and organizational objectives.  Is as old as the inception of buying and selling.

            Arise when at least one party to potential exchange, gives through to the objectives demand means of achieving desire responses from other parties.

            This desire with good foresight has led to an advanced philosophy of modern marketing calls for more than developing a food product or service moderate and attractive price or making the product accessible to targeted customers through advanced public relation strategies.  In this dispensation, the company should  design good disseminate information about the product or services existence features and arms, and how this will benefit the market.  Every organization performs the role of communication market and promoter.  These service more often are done through the hiring of sales force and good strategy (to carry out persuasive messages) advertising agencies to develop sales campaign and public relations firms to enhance the company’s image customers confidence are built through effective communication and promotion tools.  Promotion is one of the four major variables with  which the marketing manager communicates information between seller and a buyer in order to change the attitude and behavour of both parties.  It performs the  role of persuasive influencing and information.  These three are inter-related because to inform is to persuade and conversely, a person is persuaded.

            The promotion strategies inetude advertising, sales promotion, personal selling and public relation.  Among these promotional tools, personal selling public relations and advertising are perhaps most important since they dominate the major resources allocation by firm to  promote their products or services.  The importance of promotion has been out of the fact the physical distance between producers and customers are increasing and also because the number of potential customers are growing.  This there fore  means that for there to be  effective marketing of commodities, promotional strategies must be able to satisfy  the following objectives Demand  stimulation, information dissemination and maintenance of stable sales.

            Nigeria Breweries Plc is a renowned marketing company with its Headquarters situated in 9^th Mile Enugu State of Nigeria.  This organization has many branches in the federation.  This company is a marketing company presenting more that five hundred staff under it’s employee all over the federation out of this number, more than 150 staff written the range of Senior staff while the remain area either middle or Junior staff.  The firm has been recording rapid progress in their annual report passed through lots of precarious and turbulent situations due to poor sales and other problems.  This researched work therefore is bent on investigating on the effect of good public relation and organized promotion on the achievement of marketing services, using Nigeria Breweries Plc as case study.  Company’s image customers confidence are built through effective communication and promotional tools. Promotion is one of the major variables with which the marketing manger communicates information between  seller and a buyer in order to change the attitude and behaviour of both parties, it performs the role of persuasion, influencing and information.  These three are inter-related because to inform it to persuade and conversely a  person is persuaded.

            The promotional strategies include advertising, sales promotion, personal selling and public  relations/publicity.  Among these promotional tools, personal selling public relations, and advertising are perhaps most important since they dominate the main resources allocation by firm to promote their products or service.  The importance of promotion has been out of the fact the physical distance has  been out of the fact the physical distance between producers and customers are increasing and also because the number of potential customers are growing.  This  therefore means that for there to be effective marketing of commodities, promotional strategies must be able to satisfy  the following objectives demand stimulation, information dissemination and maintenance of stable sales

            Nigerian Breweries Plc is a renowned marketing company with its Headquarters situated in 9th Mile in Enugu State of Nigeria.  This organization has fifteen branches in 15 state of the federation.  This company is marketing company presenting more than five hundred staff under its employee all over the federation out of this number more than  150  staff sells written the range of senior staff while the remaining area either middle or junior staff.  The firm has been recording rapid progress in their annual report passed through list of precarious and turbulent situation due to poor sales and other problem.  This researched work therefore is bent an investigating on the effect of good public relation and organized promotion on the  achievement  of marketing serves, using Nigeria Brewery Plc as case study.

1.2       Statement of Problem

            Experience have shown that development grow and survival of service and commodity industries like  the marketing firms depends much on their ability to maintain good public relation, communicate effectively with customers  and fashioning out a good and effective promotional and marketing strategies.  The management of most commodity services and marketing firms faces the problem of identifying the actual effect of public relations.  Promotional and market strategies on their organizational objectives.  The aim/problem of this researched is to examine the promotions and adequate control affecting the marketing objective of Nigeria Breweries Plc.  The impact of there variable in term of its revenue generation profitability sales volume and provision of better services will be examined.

1.3       Objective of the Study

            It is the intention of the researcher to carry a held detailed  research work that will:

a.                   Discover the extent good public relation, and organized promotional  strategy and marketing techniques has affected the achievement of Nigeria Brewery Plc

b.                  How effective and rewarding promotional strategies and tools has enhanced the organization operational performance.

c.                   Evaluate the public relation and promotional strategies adopted by the firm to market their product and services.

d.                  Whether these promotional public relation have any positive impaction sales volume of Nigeria Breweries Plc and effect of the Nigeria limited and

e.                   The effects of the external environment on these strategies (which has hindered or promoted it’s activities).

1.4       Significance of the Study

            The significance of the study rest on the fact that public relation will  help to set standards to achieves profitable results using plans that are effectively controlled and monitored.  For example high marketing objectives will be achieved since sources of complexities would have been discovered and resolved before revenue collection.

The study will also suggest how firms can effectively control their operations for successful results, influencing customers through good public relation and adequate promotional strategies and increase productivity and sales volume through effective control and marketing strategy.

            This study will also act as a good referential material for scholars carry out a study of this kind.

1.5       Researched Questions

            The researcher drew four question to guide his study.  They comprise:

a.                   To what extent has effective control good public relation and adequate promotional strategies contribute to the achievement of organizational goods and market objectives.

b.                  How effective is the motivational aspect  of the sales volume and promotional strategies in Nigeria Brewery Plc

c.                   What are the major factor responsible for high sale volume and achievement of organization marketing  objectives.

d.                  What factors hinders the actualization of marketing of Nigeria Brewery Plc.

1.6       Research Hypothesis

H_o:       Good public relation and adequate promotions have no significant impact on the marketing objective of firms.

H:        Good public relation and adequate promotions have significant impact on the marketing objective of firms.

H₀   Motivational is not aspect of the sales volume and promotional

strategies in Nigeria Brewery Plc

H₂   Motivational is aspect of the sales volume and promotional

strategies in Nigeria Brewery Plc

1.8       Assumptions

It is assumed that after this study, the public relations officer would be in a better position to know the best strategy to promote the corporate image of his organization.   He would be in a position to make nice goodwill for the organization as to increase its profits.

However, the management of the organization would be in a positions to  equip the public relations officer, so that he can discharge his duties efficiently 

            1.9       Operational Definitions

a.                   Promotion:  Is an exercise in information persuasion and influence

b.                  Promotional Strategy:  This is the combination of all the promotion which comprises  personal and non-personal of communication.

c.                   Marketing:  This is a process of planning and executing the conception, promotion and distribution of ideas, goods and service to create exchange that satisfy individual and organizational objective.

d.                  Customer or consumer: These are the target group to whom products and services are produced for.

e.                   Advertising: This is the creation of awareness appeals to a large audience by providing information on the products and services available for disposal.

f.                   Effective : This refers to the process of producing advising result

g.                  Control : The process of devising was and means of ensuring that every thing is going as planned.

h.                  Management control: This is usually perceived as seed back system to ensure manage and measure actual performance compare this against standards and identify and deviation.