Abstract
The project looked into the concept of simulation system
that provides method of handling problems, which are difficult or costly to
solve analytically. It is also allows the study or learning the behavior of the
system. To text hypothesis and design a system that may be available for direct
observation or experiment and by applying digital simulation to help find the
solutions to problems relating to resources allocations to production of
efficiency. The programming language to be used is visual basic become of its
visual interface and familiarity of the language.
Table Of Content
Abstract
Table Of
Content
List Of
Tables
List Of
Figures
CHAPTER ONE: INTRODUCTION
1.0 Introduction
1.1 Statement Of The
Problem
1.2 Objective Of The
Study
1.3 Significance Of The
Study
1.4 Scope And
Limitations
1.5 Background Of The Case
Study
1.6 Background Of
Terms
1.7 Definition Of
Terms
CHAPTER TWO: LITERATURE REVIEW
2.0
Introduction
2.1 Types Of Queues
2.1.1 General
Queue
System
2.1.2 Single
Channel Queuing System
2.1.3 Multi
Channel Queuing
System
2.2 Objective Of Queuing
Theory
2.3 The Queue
Discipline
2.4 Concept Of Queues In
Series
2.5 Simulation
2.6 Why Do We Use
Simulation
2.6.1 Types
Of
Simulation
2.6.2 Computers
And
Simulation
2.6.3 Logic
Of
Simulation
2.6.4 Examples
Of
Simulation
2.7 Modeling
2.8 Types Of
Model
2.9 Simulation
Languages
CHAPTER THREE:
RESEARCH METHODOLOGY, SYSTEM INVESTIGATION AND ANALYSIS
3.0 Research Methodology
3.1 System
Investigation
3.2 Analysis of
Investigation
3.3 Finding Of The
Investigation
3.4 Organizational
Structure
3.5 Functions Of Existing Personnel
CHAPTER FOUR:
SYSTEM DESIGN IMPLEMENTATION AND MAINTENANCE
4.0 System
Design
4.1 Scope Of
Design
4.2 Design
Consideration
4.3 Output And Form
Specification
4.4 Input
Design
4.5 File And
Data
4.5.1 Data
Management
4.5.2 File
4.5.3 File
Types
4.6 Procedure Of Accessing
File
4.7 Implementation
4.7.1 Planning
4.7.2 Acquisition
4.7.3 Training
4.7.4 Testing
4.7.5 Documentation
4.7.6 Operation
4.8 Maintenance
CHAPTER FIVE: CONCLUSION AND RECOMMENDATION
5.0
Conclusion
5.1 Recommendation
References
Appendices
Table 2.1 Simulation Worksheet
With One Attendant
Table 3.0 Are You Married Or
Single
Table 3.1 Is ITC Company
Computerized
Table 3.2 How Many Branches
Does ITC Have
Table 3.3 How Many Buses Do
They
Have
Table 3.4 How Do They Issue
Ticket To Their Customer
Table 3.5 Do You Want Management To
Computerize ITC
Table 3.6 Do You Think
Computerizing This Company Will Increase
Productivity
Table 4.0 Output And Form
Specification
Fig 2.1 Single Channel Single Stage
Structure
Fig 2.2 Single Channel Multiple Stage
Structure
Fig 2.3 Multiple Channel Queuing
System
Fig 2.4 Queuing In
Series
Fig 2.5 Simulation
Logic
Fig 3.0 Examination Of
Document
Fig 3.1 Pie-Chart Showing Marital
Status
Fig 3.2 Pie Chart Showing Whether ITC Is
Computerized
Fig 3.3 Pie Chart Showing Many Branches ITC
Have
Fig 3.4 Pie Chart Showing How Many Buses ITC
Have
Fig 3.5 Pie Chart Showing How ITC Issue
Tickets
Fig 3.6 Pie
Chart Showing Whether ITC Staff Want The Company Computerize
Fig 3.7 Pie
Chart Showing Whether Computerizing Their Company Will Increase
Productivity
Fig 3.8 Organizational
Structure
CHAPTER ONE:
INTRODUCTION
1.0 Introduction
As the size of the world’s population increased so the number of
queues and their queue length. In the business world, more customers mean more
business transactions. Out of the many ways to attract customers, an efficient
queuing system plays an important role as it reduces a customers waiting time.
As a result, the shorter waiting time makes customer happy, and one thing for
sure is that a happy customer will come back for business again. Queuing as the
mathematical study of waiting times or queues. They study endless mathematical analysis of
several related processes, including the arrival of the queue, waiting in the
queue and being served by servers at the front of the queue.
Due to the
advent of computer system over the years, has brought considerable changes to
many areas of human endeavor. This technology has led to speed and accuracy of
information that are processed with it. With the introduction of computer in
almost all spheres of life, cumbersome jobs are now done with a little time and
energy. Our present day computers can be used in airlines reservation,
transportation, and patient diagnosis, as an aid to the handicapped and in
providing hospital information systems effectively.
Computer system described as an electronic device that accepts
data as input, process the data and brings, output as information.. Its uses
are not overlooked in the area of simulation. Simulation, which is the process
of experimenting or using a model and noting the results, which occur, It is
used in a technique referred to as the computer assisted instructions. This has
made computers to be continuously ground with scientists, engineers, medical
expert, and businessmen and in transportation, industries, science and
education. Developing a simulation is often a highly complex mathematical
process. Initially a set of rules, relationship and operating procedures are
specified along with other variables, Example identifying the objectives of the
simulation, identifying the input variables. Distinguish between controlled and
non-controlled variables etc. the interactions of these event new rules, which
further evolved as the simulation procedures. Simulation implementation ranges
from paper and pencil and board game production of situations to complex
computer aided interactive systems. As a technique for instructions, simulation
allows students to deal in realistic way with vital concern. The use of
computers can be employed in simulation of queuing system. Simulation involves
representing aspect of business that can be manipulated by a computer by trying
various alternatives on the simulation model. With the computer results in the
real world can be accurately determined. For instance if a simulation model for
investment practices has been developed various investment strategies can be
tried to ascertain, which has the likelihood of success.
The term queue as line up of individual, waiting to be served is
found in transport like people waiting to purchase tickets for their journey,
in banks, supermarkets, hospitals, offices, restaurants etc. this constitutes
one important and particular application of the queuing theory. By analyzing
these situations to find average waiting-times, arrival rates etc. help can be
obtained for making decisions available at particular times of day in order to
process customers faster or whether more queuing spaces are needed.
Imo Transport Company (ITC) has several terminals; their processes
are not computerized. Tickets are issued to customers on payment, job are done
manually. Their queuing system can be stimulated; this is with the help of
models that are computerized. This will go a long way to facilitating
efficiency and aid at proper satisfaction to its customers.
1.1 Statement Of The Problem
There are many factors that lead to the investigation or study of
this system, queuing is an important issue that need to be resolved in Imo
state transport company’s operation. Some of the problems that motivate the
research to study of this system include:
1. Time wasting
2. Idle time at service facility
3. Dissatisfaction encounter in the company as a
result of queue
4. To allocate resources according to encourage
customers satisfaction
1.2 Objective Of The Study
Basically simulation is the imitation representation of the
behavior of a dynamic system (capture expostulation) by that of another system
namely a computer base mode.
Therefore
the objective of this study include amongst others:
a. To test hypothesis and to design or experiment
with system that may not yet be available for direct observation or experiment
b. By applying digital simulation to help find
solutions to problems relating resources allocations to production schedule.
c. To achieve an economic balance between the cost
of service and the cost associated with the wait required for the service.
d. To provide adequate but not excessive service
facility. This is because if too much facility is provided, the service
facility will be often idle. And if too little service is provided, it will
lead to excessive waiting cost. Which shall lead to customer’s frustration and
loss of goodwill.
1.3 Significance Of The Study
The significance of this study cannot be overemphasized owing to
the various areas in which it is applied. The study of stimulation by the use
of model in getting results in the world, which can be more accurately
determined, Its significance can also be seen in the following reasons:
i. The study will go a long way to understand
complex interaction of physical or social environmental factors.
ii. The flexibility of the study is provided because
it is easier, less costly and safer to change a representative of a system than
to change the system itself.
iii. One of the major significance of this study is
to provide an adequate but not excessive service faculty. This is because if
too service facility is provided, the service facility will often be idle and
if too little service is provided it will lead to excessive waiting costs in
terms of customers frustration and less of good will
iv. This study will save cost in terms of time and
money
v. With the use of simulation model, the risk
involved in working on the real system is avoided.
vi. The complexity of the real life system demands a
representative model will ease the understanding of the model
| Department | Computer Science |
| Project ID Code | CMS0190 |
| Chapters | 7 Chapters |
| No of Pages | 88 pages |
| Reference | YES |
| Format | Microsoft Word |
| Price | ₦5000, $15 |
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| Contact Us On | +2347043069458 |