This project deals with “Hotel front office management information
system” it deal with the system of all the management and information needs of
the different section of a hotel. Most time, the hotel I runs into
problem of getting necessary information in the sections of registration of
guest, guest booking and reservation, check in and check out process of a
guest, and other section of the hotel which the accounts and security section.
This study led to the
development of “Hotel- Mis package” which will help a long way in reducing the
problem encountered by the Entire management and staff of the hotel. The
power of the package is also see in the area where time is of great
importance. This package will help immensely in eliminating wasted time
in the operation of the hotel service there by enhancing effective customer
OF THE WORK
Chapter one of this project
explains what the project is all about. It deal with the aims and
objective of the project the statement of the problems, the importance of the
study, limitations of the study and other information are included in this chapter.
Chapter two detail fully the
literature review of this project it gives adequate information on hotel and
its activities. More light is shed on the project.
Chapter three highlights
the existing system and it objectivities. The input, process and output
analysis is also highlighted. The problem of the existing system is also
mentioned in this chapter.
Chapter four details the design of the new system the necessary
software and hardware requirement for implements of new system are mentioned
here. The input and output specification and their design file system are
show system and program flow chart are drawn here.
Chapter five, program is written and tested and was found suitable
for the new system.
Chapter six deals with the
Chapter seven details the
outcome of the study. The project id recommended to various filed.
Organization of the work
Table of contents
Statement of the problem
Purpose of the study
Aims and objectives
Scope or delimitation
Definition of terms
Description And Analysis
Fact finding method used
Objective of the existing system
Input, process, output analysis
Information flow diagram
Problems of the existing system
Justification for the new system
Design of the new system
Output specification and design
Input specification and design
System flow chart
6.0 CHAPTER SIX
RECOMMENDATION AND CONCLUSION
The hotel front office management information system is the
control center for the property and workers at the supervisory level and
above must be well trained and motivated in order to achieve business
objectives of high yield, high occupancy rates and above all top quality
service. in hotel front office management hotel general manager are
required to meet the challenges of day to day operation while practicing solid
future planning and controlling skills.
The technological advantages
today’s hotel managers have at their disposal and the challenges of living,
training, scheduling and empowering workers to achieve to quality result.
The top quality hotel in
Nigeria is owned by government, other smaller hotels owned by individual do not
keep to the standard for hotel operations. This because the only
reason for the setting up of a hotel is to maximize profit. They do not
take into account the welfare and condition of their customer. This
result in many of the customers not being satisfied after their stay in these
hotel due to poor management and time wasting in the flow of information with
and outside the hotel environment. Using zodiac hotel lit examing the
effect of computerization of hotel front office management information system
in our hotels.
Zodiac hotel ltd is one of the
well know hotel in Enugu and it is a private limited company. It is
located at 5/7 rangers Avenue, Enugu.
It was established in 1979 by
late honorable MR.P.N. Okeke. The administration of zodiac hotel is as
Executive director, board of
directors, managing director, head of department/supervisors and staff.
Make up the firm are Admin.
Dept., account dept., reception, cash office, business center telephone
exchange, restaurant, bar house keeping laundry, gardeners, reception waiters,
store dept, driver section, kitchen dept, car hire section and security dept.
The present system of hotel
front office management information system in Nigeria has a lot of
problem which are mentioned below.
SPEED OF OPERATION:
Speed of operation is a measure of the time lapse from when a
process starts to workers to when it end. Since the present system is manually
operated, there is tendency for the workers of checking-in a guest, issuing of
receipts checking-out a guest can take the receptionist (front officer) hour to
In term of accuracy, the system is relatively slow and since
it is dependent to human effort, so inevitable, it is also prone to human
errors and omission. Example the issuing of receipts, most of the time is not
accurate. The bills prepared are sometime over charged or undercharge and
this can be very embarrassing to both guest and the management. The
overcharging or under charging could be due to the receptionist’s carelessness
or the inefficiency of the part of the account section.
This is viewed in the context of the safety, invalidity of the
records in the document files used in the report generation. In terms of
safety, the nature of the system (manual) makes it vulnerable to left, fire or
accidental destruction. This makes the system unsafe as the time needed
to replace lost data or files in enormously large
This is the greatest problem of the hotel. The hotel tends
to loose a lot of money running the hotel manually.
Going by the present system of operation time is consumed in the
handling of operation and management of information in the hotel.
These problem and many other
not listed above due limitations, form the basis of this write-up
1.2 PURPOSE OF STUDY
This study is designed to help the hotel front office to handle
the flow and use of information in the hotel operation effectively. This
study also tries to give an in dept looking in the easiest and most effective
way for the growth and development of hotel industry in the country.
Finally, the study will help
new investors in the hotel industry to make the right decision and
steps needed to start up a hotel.
1.3 AIMS AND OBJECTIVE OF THE
The objectives of the study are
To provide better service for the various guests either permanent, temporary or
causal guest that comes to lodge or stay in the hotel.
To produce a system where information and output report will be produced
much faster, more accurately and more detailed to management and guest of
To keep records that are compact, integrated and updated.
SCOPE OF THE STUDY
This study is armed at finding
out how effective the computerization of a hotel front office management
information system will improve the operation of the hotel system in small
hotels. However, out of the several departments that makes up the hotel.
This research project is restricted to only one section reception (front
TERMS AND CONDITIONS APPLY
For more informations on project materials and more